Robert Terrell

After I purchased the truck (signed the papers) the communication with the dealership has been very poorly. I was told that my truck was ready for pickup but it wasn't. The 2 chrome pieces on the rear communication with the dealership has been very poorly. I was told that my truck was ready for pickup but it wasn't. The 2 chrome pieces on the rear bumper wasn't installed and I still don't know what's going on with my 3" lift kit. I got the truck Saturday and today is Wednesday and just know I am getting my truck inspected. I had to call my insurance agent to see if she could help me with the situation even her contact the dealership. I called Robert Terrell and Tony a few times to see if they could speed up the process for me but I felt that they didn't care. Like I said when I was negotiating the truck I had all the attention but after I signed the papers my treatment has been completely different. More

by rayledinizsantos Verified Customer Verified Customer

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Horrible customer service. Did not provide a the information necessary when buying a car. Once I did say yes to a deal, no one would answer my questions or meet with me in pers Did not provide a the information necessary when buying a car. Once I did say yes to a deal, no one would answer my questions or meet with me in person. I wish I did not buy my car from this location. More

by Jd123456 Verified Customer Verified Customer

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Great teamwork all of them thank you love love my Rav4 Tony rob and finance thank you Tony rob and finance thank you More

by CHRISTINEHADEN Verified Customer Verified Customer

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My sales person was helpful at first, but not very responsive when I reached out for updates once the date when he said my vehicle would be delivered. He was either ignorant of the process and how lon responsive when I reached out for updates once the date when he said my vehicle would be delivered. He was either ignorant of the process and how long it took, or blatantly lying about what was needed from me to get my vehicle. More

by GT90 Verified Customer Verified Customer

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Loud environment, took longer than expedited but a good deal agreed upon. Deal met mostly on loyalty deal agreed upon. Deal met mostly on loyalty More

by mrafus Verified Customer Verified Customer

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Very friendly and professional. Made you feel relaxed. Did not make the experience overwhelming. Tony was wonderful, very relatable. Made you feel relaxed. Did not make the experience overwhelming. Tony was wonderful, very relatable. More

by Fae3291 Verified Customer Verified Customer

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I scheduled a test drive in advance for a plug in hybrid. When I arrived (on time), the vehicle was not ready. When it was, the test drive was super annoying because: 1. the EV battery was dead, so I couldn When I arrived (on time), the vehicle was not ready. When it was, the test drive was super annoying because: 1. the EV battery was dead, so I couldn't test electric mode 2. the gas light was on, with only 10 miles until empty 3. the low tire pressure alert was on 4. the sales rep told me the charging cable that comes with the vehicle was in the spare tire compartment, but it wasn't there, so it wasn't possible to test that the vehicle accepts a charge 5. the key remote battery was low, so it would only manually unlock the car, and the car beeped a "Low Key Battery" alert the entire duration of the test drive I guess whoever pulled the vehicle around for the test drive had a blindfold on or something. Who knows. Didn't go back. More

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Very welcoming, everyone did a great job, from sales to finiance, made everthing very easy. finiance, made everthing very easy. More

by jtsnow Verified Customer Verified Customer

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They're one of the better toyota dealerships that I have ever dealt with Highly recommend ever dealt with Highly recommend More

by foxrider680 Verified Customer Verified Customer

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The team was friendly and responsive to me and my daughter for deciding the car and deal of our choice. They then worked out the financing and set-up with her alone and she was happy with their servi daughter for deciding the car and deal of our choice. They then worked out the financing and set-up with her alone and she was happy with their service S well. More

by johnlabarre411 Verified Customer Verified Customer

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