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Robert Solis

Overview Reviews (95) Inventory (250)

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Robert Solis

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Robert Solis

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9

95 Reviews

Overview Reviews (95) Inventory (250)

4.9

95 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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95 Reviews of Robert Solis

April 29, 2025

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Employee Rating

The service department takes great care of my vehicles and the communication during service is top notch. and the communication during service is top notch. More

by William Bevan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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April 28, 2025

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I needed service n I had no appointment but Robert says. Com e n we take care of your car!! That’s great customer service Cingratulations Com e n we take care of your car!! That’s great customer service Cingratulations More

by 2delmaaron@gmail.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 29, 2025 -

Germain Honda of Surprise responded

Our team was happy to assist and accommodate your service needs. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

April 23, 2025

Dealership Rating

Employee Rating

He knows me and he knows my car. I appreciate him and feel comfortable. Thanks I appreciate him and feel comfortable. Thanks More

by stephaniedower2002

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 24, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your service needs. Your trust in our Robert to keep you and your Honda safely on the road is greatly appreciated. Best Regards, Sassha Motz General Manager

April 20, 2025

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Employee Rating

Great experience! ! Robert was very professional and answered all of my questions. They even listed to me when i said please do not wash it. ! Robert was very professional and answered all of my questions. They even listed to me when i said please do not wash it. More

by paul.burke

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share your overall satisfaction with our service team. We look forward to replicating your experience going forward. Best Regards, Sassha Motz General Manager

April 18, 2025

Dealership Rating

Employee Rating

The time was great and the person attending to me was friend and ask me if I wanted something else to be dome friend and ask me if I wanted something else to be dome More

by rittyme

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Germain Honda of Surprise responded

We appreciate your business and positive feedback. Please let us know if you need anything further. Until next time, we wish you safe travels. Best Regards, Sassha Motz General Manager

April 18, 2025

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Employee Rating

They were on time and kept their word about the repair and honest about the maintenance. and honest about the maintenance. More

by mr_gregg

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Germain Honda of Surprise responded

Thanks so much for your kind words! It's important to us that our guests and their vehicles are treated to a fully transparent and attentive service visit, so we're happy to know our team delivered nothing less at your appointment. Thank you for choosing Germain Honda! Best Regards, Sassha Motz General Manager

April 17, 2025

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Employee Rating

Good experience all the way around. I will continue to bring my vehicle there for servicing. I will continue to bring my vehicle there for servicing. More

by awells40

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 18, 2025 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Germain Honda of Surprise. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Sassha Motz General Manager

April 16, 2025

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Employee Rating

It was very pleasant and fast. Great staff. Who were very polite informative. I also love a free coffee ad wash. Thank you. Great staff. Who were very polite informative. I also love a free coffee ad wash. Thank you. More

by amarissifuentes

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 16, 2025 -

Germain Honda of Surprise responded

We are pleased to know you enjoy servicing with us here at Germain Honda of Surprise. See you next time. Best Regards, Sassha Motz General Manager

April 13, 2025

Dealership Rating

Employee Rating

I went in for a oil change and tire rotation. I called my normal guy and found out he no longer works there but he referred me to Robert. I called Robert and made the appointment. All went well b I called my normal guy and found out he no longer works there but he referred me to Robert. I called Robert and made the appointment. All went well but the service took about 2 hours which I thought was a bit to long. Everything was good though. More

by Femspike

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 14, 2025 -

Germain Honda of Surprise responded

We appreciate your business and are sorry to learn we didn't meet your time expectations. Our team thanks you for providing feedback about your experience. Best Regards, Sassha Motz General Manager

April 11, 2025

Dealership Rating

Employee Rating

Came in to have the recalled fuel pump replaced and a B 1 2 service. Robert Solis handled everything for me including getting me a ride home and back. He went through all of the details of the service and wh 2 service. Robert Solis handled everything for me including getting me a ride home and back. He went through all of the details of the service and what will be needed soon and gave me the cost so that I can plan for it. More

by lee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 11, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with our team here at Germain Honda of Surprise. We are pleased to know your visit was the 5-star experience our team works hard to deliver. Best Regards, Sassha Motz General Manager

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