Robert Serrano

I purchased a brand new 2026 Hyundai Palisade in Stamford December 2025, and within weeks of ownership, I began experiencing serious mechanical issues. Since February, I have brought this vehicle in for serv December 2025, and within weeks of ownership, I began experiencing serious mechanical issues. Since February, I have brought this vehicle in for service 4 times at my local Hyundai in Milford due to the engine light coming. They don’t provide loaners, unless you speak with a manager and don’t reimburse you for uber/lyft. So I decided to take my car to Hyundai Stamford since that’s where I purchased the car. The car has been dropped off at that location about 4-6 times the same recurring engine problem. Each visit follows the same pattern: the dealership reads the engine code, holds the car for days, then calls to say it’s ready — only for the issue to return almost immediately. Most recently, the car was kept for over a week. I was told the camshaft sensor had been replaced (same thing the Milford dealership told me they did) and that the problem was resolved. Less than 10 hours after picking up my vehicle, 12 warning lights illuminated simultaneously and the car became completely inoperable. I had to cycle the ignition four times before the car would move. The engine light returned shortly after. This is a 2026 vehicle with currently 5,500 miles on it. The repeated failure to properly diagnose and repair this issue is unacceptable. Making matters worse is the complete breakdown in communication — calls go unanswered, and even my Hyundai case manager has been unable to reach anyone at this dealership for updates. I would strongly caution any potential buyer to consider this dealership’s service record or Hyundai in general before making a purchase. More

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Antonio was very patient and answered all my questions, showed me exactly what I asked for and never once tried to upsale me! Highly recommend Antonio, Robert and all the team at this fine dealership! showed me exactly what I asked for and never once tried to upsale me! Highly recommend Antonio, Robert and all the team at this fine dealership! More

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Professional a d friendly. Price was good. Car was clean. Discussions about aftermarket accessories was kept to a minimum. Price was good. Car was clean. Discussions about aftermarket accessories was kept to a minimum. More

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Robert was quick to assist with a problem nobody can solve. He found a solution and advised me well. I would recommend Robert to anyone who wants a car! solve. He found a solution and advised me well. I would recommend Robert to anyone who wants a car! More

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Great experience! A Jordan was wonderful to work with! Thank you for helping us with the purchase! A Jordan was wonderful to work with! Thank you for helping us with the purchase! More

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We had a fantastic experience here! The team was professional, transparent, and never made me feel pressured. They made the entire car-buying process smooth and stress-free. Highly reco The team was professional, transparent, and never made me feel pressured. They made the entire car-buying process smooth and stress-free. Highly recommend if you're looking for honest service! More

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Staff was welcoming and informed us of all our options . They showed all the all the safety features of our new car ! Tasca is our new family dealership! They showed all the all the safety features of our new car ! Tasca is our new family dealership! More

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After dying in traffic, our 2007 Sonata (in good shape and with only 85,000 miles) was towed to Tasca Hyundai for repairs. The diagnostic process for a non-running 19 year old car was a nightmare. The s and with only 85,000 miles) was towed to Tasca Hyundai for repairs. The diagnostic process for a non-running 19 year old car was a nightmare. The service dept. had difficulty diagnosing the problem. It was taking a very long time, required many replacement parts and a few heated discussions, not to mention a lot of patience. The process was extremely frustrating and repair costs were still mounting. The value of the car was not worth what these repairs might end up costing us. We met with Mr. Serrano, the new General Manager, to explain our circumstances, and to "argue" our case. Mr. Serrano listened intently to whatever we had to say, and within an hour, had spoken to the service department and resolved everyone's concerns in a very agreeable and unexpected way. Both my husband and I left the dealership feeling that Mr. Serrano was very professional and respectful to us, and he had earned our trust. We decided to forego any more repairs on the Sonata and returned to Tasca to purchase a new Hyundai Tucson. If we had not met with Mr. Serrano, we would have had a huge repair bill, possibly no car to show for it, and would definitely have gone elsewhere to purchase a new car ... but he won our trust. We feel that Tasca Hyundai is now under the very capable watch of Mr. Serrano, and we returned there to purchase our new car. The purchasing process was a pleasure. Our salesman was very knowledgeable. Mr. Serrano greeted us with a friendly smile and handshake, and made sure that we were taken care of and happy at the end of our experience. He is an upstanding individual in an industry that sometimes has a "bad" reputation. Kudos to Mr. Serrano, and a big THANK YOU from two very satisfied customers and fans! More

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