Robert Reid
Robert Reid at Suburban Ford of Waterford
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Robert Reid

Service Manager

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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2 Reviews
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2 Reviews

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2 Reviews of Robert Reid

February 11, 2025

Dealership Rating
Employee Rating

I've used this dealer in the past for company/personal auto service and when looking for cars in the past and has always been great. Al and Nick were absolutely great right off the rip. My son and I came More

by jon.g13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 13, 2025

Suburban Ford of Waterford responded

Thank you for sharing your detailed experience with us. We're glad to hear that Al and Nick provided excellent service, but we apologize for the inconvenience regarding the vehicle's maintenance issue. We understand how frustrating it can be to deal with unexpected problems after a purchase, especially when it comes to high-mileage vehicles. Your feedback about our inspection process is valuable, and we'll certainly take this into consideration moving forward. If there's anything further you'd like to discuss or if we can assist in any way, please feel free to reach out. Thank you, Mike Goltz - New Car Manager - mgoltz@suburbancollection.com

January 30, 2025

Dealership Rating
Employee Rating

I was originally very unhappy with the work completed on my vehicle at this dealership. Once Rob returned to work he rallied the service team to get my vehicle fixed the way I had expected and got everythin More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roland Hayes

Jan 31, 2025

Suburban Ford of Waterford responded

Hi Steve, thank you for your review. I'm truly sorry to hear about your frustrating experience. It sounds like we missed the mark on communication and service, which is not what we strive for. I'd like to help resolve these issues promptly; please reach out when you can so we can make this right. Thank you, Rob Reid - Service Manager - rreid@suburbancollection.com

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