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Robert Olden
Robert Olden
Assistant Service Manager
Krystal Chrysler Jeep Dodge Ram Fiat, Inc.
3940 Main st
WARRENSBURG, NY 12885
151 Reviews
Dealership Experience
17 yrs, 4 mos
Industry Experience
26 yrs, 10 mos
Languages Spoken
English
151 Reviews
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151 Reviews of Robert Olden
Verified Customer
June 27, 2025
I really appreciate the time they take, and the effort they take to do the job right, and in a timely manner they take to do the job right, and in a timely manner More
by tobiasmbruce
Other Employees Tagged: Jared Goodemote , Mike(mechanic)
June 09, 2025
Jared my Service Advisor Is an Excellent Service Employee He listens and understands and Explains everything Bob and Dan are both just as Good and Helpful Adam and Jason both Run a Great Servi Employee He listens and understands and Explains everything Bob and Dan are both just as Good and Helpful Adam and Jason both Run a Great Service Dept And all the Techs are excellent and approachable More
by mattandroe
Other Employees Tagged: Daniel Hunter jr, Jared Porcell, Steven Lofgren, Adam Peacock, Jared Goodemote , Jason Hendrick Shop Forman
June 02, 2025
Was treated very well. Took me in right away as I waited great service Very clean Took me in right away as I waited great service Very clean More
by vderosa1405
Other Employees Tagged: Adam Peacock, Jared Goodemote
May 30, 2025
The service experience was excellent. Friendly and knowledgable . Jared as always has a great personality when greeting you. There are no complaints. All dealerships should treat their cu Friendly and knowledgable . Jared as always has a great personality when greeting you. There are no complaints. All dealerships should treat their customers the way Krystal does. Would highly recommend to others. great experience. More
by kristina11690
Other Employees Tagged: Jared Porcell, Tim Maltbie, Eric Nitsche, Christopher Connolly, Tina North, Jeff Lion, Adam Peacock, Jared Goodemote, Tyler Homicz , Bridget at front desk and Laurie and Amber are excellent
May 23, 2025
Adam and Jason run a Great Service Department Jared , Bob and Dan are great service advisors James and his partner in Parts are just as Good Bob and Dan are great service advisors James and his partner in Parts are just as Good More
by mattandroe
Other Employees Tagged: Daniel Hunter jr, Jared Porcell, Steven Lofgren, Adam Peacock, Jared Goodemote , Jason Hemrick
May 13, 2025
The service center at Krystal is excellent. I will be recommending to all of my friends and family. I will be recommending to all of my friends and family. More
by hunterlis79
Other Employees Tagged: Daniel Hunter jr, Jared Porcell, Steven Lofgren, Adam Peacock, Jared Goodemote
May 12, 2025
Jared our Service advisor Knows exactly what we need and want when we have a vehicle serviced Dan and Bob too Are great Adam Peacock and Jason Hendrick Run a Great Service Department The Techs ar and want when we have a vehicle serviced Dan and Bob too Are great Adam Peacock and Jason Hendrick Run a Great Service Department The Techs are Great And approachable More
by mattandroe
Other Employees Tagged: Daniel Hunter jr, Jared Porcell, Steven Lofgren, Adam Peacock, Jared Goodemote , Shop Forman Jason Hemrick
May 07, 2025
Stellar service as always. Attentive and timely. These guys all deserve a raise. Thank you. Attentive and timely. These guys all deserve a raise. Thank you. More
by w1lki3
Other Employees Tagged: Adam Peacock, Jared Goodemote
April 29, 2025
We took our pacifica there for a battery/charging issue. The dealer had the van for a month. We were provided a loaner vehicle even though one was covered under our aftermarket warranty, which was very nice The dealer had the van for a month. We were provided a loaner vehicle even though one was covered under our aftermarket warranty, which was very nice. The van battery would go dead after sitting for one day. After 2 weeks of the van being at the dealer and no contact, I contacted them and they stated that the cause was narrowed down to 2 possible problems. 2 weeks later on a Friday I was notified that the van was repaired and that I could pick it up whenever I wanted. I wasnt able to pick the van up until the following Tuesday. I did not notify them that I was coming to get the van. When I arrived my van was out front of the shop running which I thought was strange since they did not know that I was coming to pick it up. I then asked the service writer why it was running and he stated that it was jump started and after sitting over the weekend it was normal. Well I know this is not normal, and it is the exact reason why I brought it to the dealer in the first place. So the van sat at the dealer for another week before I called again to get a report on it. The service writer stated that the mechanic did not fully charge the batteries before parking it and was reassured that it was ok to take.As a mechanic I know that the first thing that must be done when a vehicle has a battery/charging issue is the battery must be fully charged and tested as you can not test these new electrical systems with a weak battery. Second you do not let a customers car charge the battery using their gas. You always put the vehicle on the battery charger. So I was pretty upset to see my vehicle out front running to charge the batteries burning fuel for no reason. After I retrieved the van from the dealer my wife used it for a week. The van then sat for a full day on Sunday and would not start on monday morning and she was leaving the house at 5:30 to be to work at 6:00. I was extremely upset that I had to go out and jump start the van that early in the morning and concerned about the reliability of the vehicle being that she carries our children around in it. Krystal really dropped the ball on this one. Their sales department was excellent. I'm sorry to say the service department was terrible. More
by jmbdodge20
Other Employees Tagged: Jared Porcell, Tim Maltbie
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