Robert Monk

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your wonderful review and recommendation! We are honored to have been of assistance to you with your special purchase, and we are so glad that our team could provide you with a smooth, 5-star experience! We wish you the warmest congratulations on your new vehicle- on behalf of the entire team! Safe travels!

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Congratulations on your new vehicle! We're pleased to hear that Andrew was so efficient throughout your experience and devoted to ensuring that you were fully satisfied with your purchase! We thank you for the opportunity to do business with you, and we are so excited for you to enjoy your new ride.

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

The customer had his PT Cruiser towed in for a “no start” condition on 2/5/13 (RO# 22338). We diagnosed it as a broken timing belt. The estimate included timing belt, timing belt tensioner, water pump, and motor mounts. The customer first declined all repairs, then called back to authorize the timing belt and water pump only. He stated he was going to sell the vehicle and didn't want to invest that much money. We performed repairs as requested. The customer returned 2/20/13 for engine noise (RO# 22894). We gave him the same diagnosis for the timing belt tensioner. The customer declined again and picked up his vehicle. The customer contacted our service manager on 2/21/13 upset he would have to pay labor again to remove the timing belt to replace the tensioner. He stated he thought we were just trying to upsell him and the tensioner and mounts weren't needed. (Please note that our diagnosis and recommended repairs are prepared by factory trained technicians and do not include unneeded repairs.) Our service manager advised him to bring the vehicle back and we would take care of the labor cost to replace the tensioner. He agreed and brought the vehicle in 2/22/13 (RO#23007). We replaced the belt tensioner and charged the customer for the part only. The customer emailed our service manager shortly after picking up his vehicle and stated the engine was still making noise, A/C wasn't cooling and that the vehicle was in perfect condition when it was first towed in. (When the vehicle was towed in it was not running.) Our service manager advised the customer to bring his vehicle back for him to inspect. On 3/6/13 (RO #23472) we rechecked the vehicle. We did find an A/C o-ring pinched. We replaced the o-ring and recharged the system at no charge to the customer. Our service manager contacted the customer on 3/7/13 to come in and point out what sound with which he was concerned, he stated he would come in 3/10/13. When the customer came in Saturday he refused to look at his vehicle with our service manager. Our service manager advised the customer that broken motor mounts will produce engine noise and chatter because the engine is not secured to the chassis.