Robert MacDonald
Robert MacDonald at Transwest Ford

Robert MacDonald

Service Foreman

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.7
56 Reviews
4.7

56 Reviews

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56 Reviews of Robert MacDonald

December 13, 2025

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Employee Rating

Goated experience, played Clash Royale in the lobby and couldn’t get mad because of the guests and one guy was blaring his TikTok’s but they were funny audios so solid 10/10 More

by Malchaihilpin420
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 15, 2025

Transwest Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2025

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Employee Rating

I have always been treated very good by all the staff at Transwest Ford that's why I always come back! More

by Duke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 29, 2025

Transwest Ford responded

Hi Duke, we appreciate your feedback of our Staff's outstanding service! Please let us know if there is ever anything else we can do for you! Safe travels!

November 02, 2025

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Employee Rating

Rob was very helpful in keeping me informed about the situation repairing my truck and future items to keep my vehicle in tune More

by DIMASLEN57
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mario Ramirez, Collin Cole

Nov 06, 2025

Transwest Ford responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 24, 2025

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Employee Rating

I love the valet service! Sunshine just manages everything for me whenever I need my car taken for service. It’s one of the reasons why I will always buy my car at Transwest More

by aalozano22
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 27, 2025

Transwest Ford responded

Thank you for your sincere review, aalozano22. We're pretty big fans of Sunshine, too! We have a wonderful team willing to serve you. Thank you so much for taking the time to share your praises! We appreciate you and your business and are looking forward to working with you in the future! Transwest Ford

October 17, 2025

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Transwest bought the local dealership recently- - positive change. We have been doing business on that corner thru three name changes that come to mind. More

by giarc56_69357
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Oct 21, 2025

Transwest Ford responded

Thanks for noticing, giarc56-69357. We're family-owned and operated, and it's our goal to build a lifelong relationship with you! Hope to work with you again soon! Sincerely, The Transwest Team

September 20, 2025

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Got vehicle in right away and did their job. Savanna was very pleasant and cashier was pleasant also More

by none25
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Bennett, Savannah Anderson , Breanna Craig

Sep 24, 2025

Transwest Ford responded

Thanks for your compliments, none25. We will pass along the kind compliment to our service team for their outstanding efforts. Thank you for allowing us to earn your business. Transwest Ford

June 08, 2025

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Employee Rating

Very helpful staff. Thanks for helping to sync my phone, for the guy who caught the faulty seal on the oil filter and fixed it. I appreciate it! More

by Tammy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Randy Bennett , Breanna Craig

Jun 11, 2025

Transwest Ford responded

Thanks for the great review, Tammy! We appreciate the endorsement. We do have some of the best all-around mechanics around. Looking forward to working with you again! Safe Travels, The Transwest Team

May 01, 2025

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Employee Rating

Expressed interest in a vehicle online and was contacted within 5 to 10 minutes. Courteous and great service by not only Michael but also other sales people and the general manager. Great experience. More

by thilyard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2025

Transwest Ford responded

You are welcome, thilyard. We strive to provide a smooth buying experience. We're proud to be your hometown Ford dealership. Thank you for your business. Transwest Ford

April 12, 2025

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Employee Rating

Friendly and informative service, didn't over charge, and fairly kept me up to date on progress More

by Sukkafat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

Apr 15, 2025

Transwest Ford responded

Thank you so much, Sukkafat1! We're glad our staff was friendly and informative. We strive to exceed your expectations! We look forward to working with you again soon! Transwest Ford

April 02, 2025

Dealership Rating
Employee Rating

Poor communication skills with poor knowledge of simple questions with a lot of what service advisor quoted herself of “miscommunication” More

by TB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Savanna

Apr 04, 2025

Transwest Ford responded

We are so sorry, TB. We strive to offer excellent customer service every day. We like to learn from these moments. Would you be interested in sharing your experience with our customer liaison? This will help us learn from our shortcomings. You can reach our customer liaison at 303-301-7501. AN additional insight would be greatly appreciated. Again, our apologies.

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