Robert Lonsbury
Robert Lonsbury at City Automall Ford
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Robert Lonsbury

Ford Service Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9
195 Reviews
4.9

195 Reviews

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195 Reviews of Robert Lonsbury

April 08, 2025

Dealership Rating
Employee Rating

The City Ford service and parts department are hands down the best in our area. Very knowledgeable and courteous staff!! They go the extra mile to make sure their customers are taken care of!! More

by dennisfawcett
Service Price Transparency
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Recommend Dealer
Yes

March 31, 2025

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Rob was very helpful in my purchase of new tires. He was thorough and patient. More

by JCOX94
Service Price Transparency
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Recommend Dealer
Yes
Apr 05, 2025

City Automall Ford responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

March 25, 2025

Dealership Rating
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Easy in and easy out. Always enjoy the experience. Its nice to have a hometown auto dealership that actually feels like a hometown place. More

by WITTE_DENNIS
Service Price Transparency
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Recommend Dealer
Yes
Mar 29, 2025

City Automall Ford responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2025

Dealership Rating
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They got my car done quickly and took me to and from work with their shuttle service. More

by tdstahl_04
Service Price Transparency
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Recommend Dealer
Yes
Mar 16, 2025

City Automall Ford responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2025

Dealership Rating
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Very friendly staff at the service center. Made it super easy to get warranty work done! More

by noahmb2005
Service Price Transparency
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Recommend Dealer
Yes
Mar 16, 2025

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

Dealership Rating
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Repairs are always quiet, easy and done right. All of the staff are friendly and knowledgeable of what I need and expect. More

by jason.slucher1
Service Price Transparency
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Recommend Dealer
Yes
Mar 16, 2025

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 03, 2025

Dealership Rating
Employee Rating

I have had my vehicles in for many things, oil changes, service issues and even a motor change. The work is always completed on time and done correctly. Jordan and Rob have always taken care of my vehicle More

by ROXY2769527
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster, Audrey Gradeless , Jordan

Mar 09, 2025

City Automall Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2025

Dealership Rating
Employee Rating

Has treated me fair. I wanted a few more things done at service that wasn’t done. Not sure that the recall was totally fixed. By what they said. Wish having brakes fixed More

by MARLASLONE1966
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dorene Trammel

Mar 05, 2025

City Automall Ford responded

We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

February 20, 2025

Dealership Rating
Employee Rating

This is the second vehicle we have purchased from City Automall in the last 9 months. Blake was easy to work with and very knowledgeable. We have bought multiple cars over the years from City, and will co More

by JB.G
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Feb 23, 2025

City Automall Ford responded

We're glad to hear you found our staff so knowledgeable and helpful! Please don't hesitate to reach out to us if there's anything more we can do!

February 18, 2025

Dealership Rating
Employee Rating

Easy to work with, will contact you if something other than what my vehicle was in for, needs to be fixed. Very efficient and got my car back to me in a timely manner! Pick-up and delivery works VERY WELL More

by JAMOZZONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Audrey Gradeless

Feb 21, 2025

City Automall Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing City Chevrolet and we hope to see you again soon!

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