Robert Lonsbury
Robert Lonsbury at City Automall Ford
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Robert Lonsbury

Ford Service Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9
183 Reviews
4.9

183 Reviews

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183 Reviews of Robert Lonsbury

January 28, 2025

Dealership Rating
Employee Rating

She used excellent communication and had precise product knowledge. She was very professional yet personable. More

by VERDUGOHILLS
Service Price Transparency
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Recommend Dealer
Yes

January 18, 2025

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Great job on inspection. Good communication on the problems. Will take there again in the future More

by RDHUNT55
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 20, 2025

City Automall Ford responded

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 10, 2025

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Took over three weeks to get car back. Slow to get transmission from Ford. Concerned about quality and reliability of transmission and car itself. Also now the A/C does not work. More

by JDROWE1
Service Price Transparency
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Recommend Dealer
Yes
Jan 14, 2025

City Automall Ford responded

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

December 26, 2024

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Rob was very helpful and the work was done quickly so that I not without my vehicle for long. More

by DEAN.BICKEL
Service Price Transparency
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Recommend Dealer
Yes
Dec 28, 2024

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 25, 2024

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Exceptional service! ! Highly recommend City Ford service department. Many thanks to Lee in parts and Rob in service for getting our Edge repairs done in time for our trip More

by CHERRYHILL4
Service Price Transparency
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Recommend Dealer
Yes
Dec 26, 2024

City Automall Ford responded

Thank you so much for your positive comments about City Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

November 22, 2024

Dealership Rating
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The truck was worked on in a timely fashion. Everyone that we worked with a great job! More

by GTSALESMAN
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Recommend Dealer
Yes

Other Employees Tagged: Audrey Gradeless

Nov 25, 2024

City Automall Ford responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2024

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Employee Rating

Zachary Ott helped us buy a used 2021 Ford Explorer Platinum, Beautiful SUV He walked thru all of the perks that it came with and took time to explain what we did not understand. He also worked with u More

by chetabrown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 08, 2024

City Automall Ford responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2024

Dealership Rating
Employee Rating

Fast service and the truck was ready when it was supposed to be, good communication. More

by VFIELDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 08, 2024

City Automall Ford responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2024

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I would recommend friends or family to city ford mechanics and service team is great. More

by ROXY2769527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Audrey Gradeless

Nov 02, 2024

City Automall Ford responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing City Chevrolet and we hope to see you again soon!

October 28, 2024

Dealership Rating
Employee Rating

Friendly, knowledgeable staff. Service was quick and well done. Nice waiting area. Free drinks are a plus. More

by tfrederick3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

City Automall Ford responded

Thank you so much for your positive comments about City Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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