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Robert Karas
Robert Karas at Russ Darrow Mitsubishi

Robert Karas

Business Manager

Russ Darrow Mitsubishi

W226S1700 WI-164
Waukesha, WI 53186

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4.6
67 Reviews

Languages Spoken

English English

4.6

67 Reviews

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67 Reviews of Robert Karas

June 24, 2025

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Employee Rating

Took advantage of a woman buying a car for the first time. Added things in contract without explaining them. Took 4 1/2 hours to finalize did not get half the paperwork . More

by Unhappy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Anthony Mendez, Joshua Washington-Boyd

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Jun 24, 2025

Russ Darrow Mitsubishi responded

Good afternoon, I apologize for the less than perfect experience. Buying a car can be overwhelming, and i apologize the cadence left you feeling taken advantage of. We strive for everybody to have a complete understanding of the documents that you sign. Please stop in and Rob will go over the documents with you again, and we can make sure he gives you a copy of each document as he goes over it. If you still have trouble understanding i will sit in as well and see if i can clear anything up. If there are any mistakes or if you did not want a service contract for your vehicle, we can make sure you are refunded 100%. If you wanted to stop in please do anytime. If you wanted to schedule a specific time to have Rob's undivided attention, please call 262-506-3150

Jun 25, 2025

Unhappy responded

I would like to know your name so I can schedule a meeting. It is an hour drive each way.

Jun 25, 2025

Unhappy responded

Again no follow up. How can I make an appointment with you If zi do not know your name or title?

June 12, 2025

Dealership Rating
Employee Rating

Super chill car dealership. Had plenty options from used to new. An employee named Michael was able to find the right ride for me and i’m happy with the purchase. More

by BRADENMCGRAW2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Pilarte

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Jun 12, 2025

Russ Darrow Mitsubishi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Josh Kiscellus josh.kiscellus@russdarrow.com

June 03, 2025

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Employee Rating

I love this service center! They are quick and get the job done! Their customer service is outstanding More

by CHUEBNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zillmer, Josh Kiscellus, Anthony Mendez, Justin Rupp, Dima Aslanov, Ashley Buckmaster, Joakim Holm, Shane Bode, Ziggy Filipovic

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Jun 03, 2025

Russ Darrow Mitsubishi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mitsubishi. We look forward to having you as one of our valued customers for many more years to come! Josh Kiscellus josh.kiscellus@russdarrow.com

June 03, 2025

Dealership Rating
Employee Rating

Excellent experience. Went in two weeks ago to get my wife a car and ended up coming back to get myself a new car. Sales and finance staff were a pleasure to work with. More

by CARDINALS5_15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rigo Sanchez, Mike Zemanovic

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Jun 04, 2025

Russ Darrow Mitsubishi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Josh Kiscellus josh.kiscellus@russdarrow.com

May 30, 2025

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Employee Rating

I came in not knowing what to expect, and had such a great experience! Low stress, and no judgment! I left with a beautiful 2023 Nissan rogue, that I love! Rob, the finance manager, and Dan, the sales r More

by MRONGHOLT12
Recommend Dealer
Yes

Other Employees Tagged: Daniel Hansen

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May 30, 2025

Russ Darrow Mitsubishi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Josh Kiscellus josh.kiscellus@russdarrow.com

April 19, 2025

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Employee Rating

They were super helpful and friendly. Helped talk me through everything and made buying my car so easy! Would definitely recommend to anyone looking for a car ! More

by KYLIESADOWSKE2067
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Mendez , Matt Mikolajczyk

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Apr 19, 2025

Russ Darrow Mitsubishi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com

April 13, 2025

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Employee Rating

Not up front with all the important information,they stretch the truth bye not telling the whole story. More

by GCAPUTO0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Mendez, Nicholas Walker

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Apr 13, 2025

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

March 28, 2025

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Employee Rating

Rigo was awesome to work with my brother purchased a vehicle here a while back we came in the process was fast my family and I love our Mitsubishi Outlander SE More

by qann_72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rigo Sanchez, Josh Kiscellus, Dima Aslanov, Ashley Buckmaster, Joakim Holm

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Mar 28, 2025

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

March 03, 2025

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Employee Rating

The experience was great. The employees were awesome. They made sure we were taken care and comfortable of the whole time there. I was able to leave with a car I always wanted More

by TALISHAJ94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Vazquez , Josh Revels

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Mar 03, 2025

Russ Darrow Mitsubishi responded

Thank you so much, Talisha, for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com

January 31, 2025

Dealership Rating
Employee Rating

We had to find a car with pretty short notice, which is super stressful. We found one we wanted at Russ Darrow Mitsubishi and the staff were very accommodating and very helpful. We’ve had less than ideal e More

by SCHMIDMj21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Hansen, Anthony Mendez

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Feb 02, 2025

Russ Darrow Mitsubishi responded

Here at Russ Darrow Mitsubishi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Josh Kiscellus josh.kiscellus@russdarrow.com

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