Robert Guinn

Bought a Ford Fusion from them in 2017. By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong By 2020 it was going into the shop every 3 months. The first time it went in they had it for four months and they couldn’t figure out what was wrong and even broke the engine down completely. They got it running again and it went back in a month later. We were told a part was put in upside down. It continued going into the shop every 3-6 months before we finally got rid of it on the service guys recommendation. They should have just replaced the car. It was obviously a lemon. More

by kpasa156 Verified Customer Verified Customer

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This schedule has been a real mess. I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is I've been waiting now for many months for Ferman Ford to get back to me to confirm the parts were actually in stock and nobody followed up. This is on top of the first service where I brought the car in for the recall. And was told the parts weren't available. And you would be back in touch when the parts were in stock. And nobody ever returned call or email. Then I heard many emails from Ferman Ford. Saying the Mobile service team would be happy to take care of this and again. When I replied, nobody followed up the either. I had to email 3 or 4 times and still nobody returned the email and scheduled the service and replied. This is just unprofessional and not what I expect from Ferman Ford. Then when I came in and was explaining this to you, you called me rude for explaining this! Ferman Ford need to do better. More

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they followed up and assisted with the issues I addressed in the first survey and i appreciate that. addressed in the first survey and i appreciate that. More

by TIMLOVE4 Verified Customer Verified Customer

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Great service and communication. Appreciated everything they did for my sons first car purchase. Awesome Appreciated everything they did for my sons first car purchase. Awesome More

by trockfield Verified Customer Verified Customer

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Everyone was very friendly. I loved the drop off service. I was very unhappy with the way Walker Ford treated me on the phone, so I canceled my appointment(they are closer to m I loved the drop off service. I was very unhappy with the way Walker Ford treated me on the phone, so I canceled my appointment(they are closer to my home). So I scheduled with Ferhman and very happy that I did. Will use you in the future for sure. More

by sherrilbussell2012 Verified Customer Verified Customer

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Stephen was awesome. very knowledgeable, and informative. My experience was very quick, and the work was perfect. very knowledgeable, and informative. My experience was very quick, and the work was perfect. More

by boccia.joe Verified Customer Verified Customer

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Always great service. We travel over an hour each way just because of the great service. We travel over an hour each way just because of the great service. More

by rob@americandish.com Verified Customer Verified Customer

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If you try to get a hold of anyone in service nine times out of 10 they never call you back out of 10 they never call you back More

by rl.chapman Verified Customer Verified Customer

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Excellent service and communication. They were professional and courtesies great facility. Would go to them again. They were professional and courtesies great facility. Would go to them again. More

by saisj900 Verified Customer Verified Customer

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Trevor was great! So we’re the other people I had contact with at the collision center. Everyone really knew what they were doing. So we’re the other people I had contact with at the collision center. Everyone really knew what they were doing. More

by pft58 Verified Customer Verified Customer

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