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Robert Derocco

Overview Reviews (5) Inventory (499)

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Robert Derocco

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Robert Derocco

Service Technician

DCH Ford of Eatontown

85 NJ-36
Eatontown, NJ 07724

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5 Reviews

Overview Reviews (5) Inventory (499)

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5 Reviews

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5 Reviews of Robert Derocco

December 03, 2021

Dealership Rating

Employee Rating

We were very happy with the service however the wait time for an oil change was excessive for an oil change was excessive More

by Aldozac

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Kyle Warren, Christopher Kokot, Thomas Carretta, Jason Struble, Jose Romero, James Girten , Joe Bachorik, Jim Dlugokecki, Robert Erickson

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Dec 06, 2021 -

DCH Ford of Eatontown responded

Hi Aldozac, While I'm pleased to know you are happy with your service overall, I would like to offer my apologies for the wait time you experience and thank you for your understanding during these times. I assure you your feedback will be shared with our team and hope to have you back for any future needs.

November 04, 2021

Dealership Rating

Employee Rating

I have been coming to this dealer for over 12 years! Kyle is always the best ! is always the best ! More

by Mrs. K

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Kyle Warren , Patrick in serviice

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Nov 05, 2021 -

DCH Ford of Eatontown responded

Hello Mrs. K, thank you for your loyalty to DCH Ford of Eatontown over the past 12 years! Our team truly appreciates your kind review and we look forward to serving you for many more years to come.

September 21, 2021

Dealership Rating

Employee Rating

They squeezed me in on a Saturday and really bailed me out. Peter found my old service records and they handled an open recall that I had missed. out. Peter found my old service records and they handled an open recall that I had missed. More

by rjm764

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

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Sep 22, 2021 -

DCH Ford of Eatontown responded

Hello, we are happy to have fit you into our schedule over the weekend and our team would like to thank you for taking the time to share your experience. Please don't hesitate to reach out for any future needs, we are happy to help!

August 08, 2021

Dealership Rating

Employee Rating

Joe in the service department went out of his way to get this done on my timeline. He kept me up informed and delivered on his promise. this done on my timeline. He kept me up informed and delivered on his promise. More

by JSano

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Joe Bachorik

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Aug 09, 2021 -

DCH Ford of Eatontown responded

Hello, our team is happy to have kept you informed throughout your service and completed the repairs within the necessary window. We are thankful for this positive feedback and hope to see you again at DCH Ford of Eatontown.

March 22, 2020

Dealership Rating

Employee Rating

Service Department The guys in the service department are informative and highly professional. I'm very pleased with the work done on my Ford Edge. Great job! The guys in the service department are informative and highly professional. I'm very pleased with the work done on my Ford Edge. Great job! More

by jpfragale

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Kyle Warren, Thomas Carretta, Jason Struble , Joe Bachorik

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May 05, 2020 -

DCH Ford of Eatontown responded

Thank you for the five-star review! We're happy to hear our service department was able to assist you.

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