Robert Chen

Excellent service, the kindness here is consistent throughout the staff, and it is a place that you can trust. I was cared for throughout the process, and received real advice that guided my decision, throughout the staff, and it is a place that you can trust. I was cared for throughout the process, and received real advice that guided my decision, to a positive end. There is a bit of a hierarchy in the sales team, because Bre is the best there is. More

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I can tell my family and friend they can go over there to fix the car problems fix the car problems More

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A subordinate replied to my inquiry to Mr. Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction h Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction house where they bought the vehicle. So, this company sold me a vehicle on which they did not have a clear title - UNBELIEVABLE! Furthermore, when the vehicle was delivered, I was informed that there was only one FOB. There should have been two. Yet no one in this organization will lift a finger to get a second FOB, which they could easily do, since Ourisman has four different Toyota dealerships. Furthermore, in preparation for a road trip, I discovered that the tire jack and all related equipment for changing a tire were missing. More crickets. More

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The sale Representative who worked with me was very friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks! friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks! More

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It was a pleasant experience dealing with Robert Chen, the manager and also Jim Powell, the sales person and Ash as the financer went very smoothly the manager and also Jim Powell, the sales person and Ash as the financer went very smoothly More

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I had a fantastic experience buying my new car, thanks to the amazing Honda sales lady by the name of Bre. Bre was friendly, knowledgeable, and made the whole process smooth and stress-free. She took time to the amazing Honda sales lady by the name of Bre. Bre was friendly, knowledgeable, and made the whole process smooth and stress-free. She took time to understand what I needed and made sure I got a great deal. I highly recommended her if you’re looking for great service and no pressure experience! More

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Bre was professional, courteous, and patient. We appreciated her going the extra mile (literally) in getting the car in the color we wanted transferred to Ourisman Honda Laurel. We appreciated her going the extra mile (literally) in getting the car in the color we wanted transferred to Ourisman Honda Laurel. More

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Issac and Bre did a great job assisting me with my car purchase. A Really good team purchase. A Really good team More

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Very friendly and helpful. The transaction was vey smooth. I would recommend them to anyone. The transaction was vey smooth. I would recommend them to anyone. More

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The dealership is clean and the staff is friendly. The location is a little odd but otherwise fine. The location is a little odd but otherwise fine. More

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