Robert Chen

The dealership was great and my sales rep Bre got me in and out! Thanks and out! Thanks More

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This was a big decision and the team helped me each step of the way. of the way. More

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I sent an email yesterday, July 21, at 4:54 PM to Mr. Chen and Victor Forchue requesting the removal of additional products—a 10-year extended warranty and 5 years of prepaid maintenance—from the financi Chen and Victor Forchue requesting the removal of additional products—a 10-year extended warranty and 5 years of prepaid maintenance—from the financing. I asked that we proceed with only the base vehicle price, taxes, title, and required fees, as those add-ons would increase my monthly payment, which I had already discussed with Victor during the purchase last Saturday. Mr. Chen and Victor called me this morning by 10:00 AM, and we met shortly afterward. During our meeting, they presented a resolution that was better than what we had concluded last Saturday. I am somewhat satisfied with their proposed solution and appreciated their effort to address my concerns. I have since received confirmation that the agreed-upon changes will be implemented. That’s good service, and I’m glad we were able to reach a fair outcome. More

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Excellent service, the kindness here is consistent throughout the staff, and it is a place that you can trust. I was cared for throughout the process, and received real advice that guided my decision, throughout the staff, and it is a place that you can trust. I was cared for throughout the process, and received real advice that guided my decision, to a positive end. There is a bit of a hierarchy in the sales team, because Bre is the best there is. More

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I can tell my family and friend they can go over there to fix the car problems fix the car problems More

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A subordinate replied to my inquiry to Mr. Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction h Chen. Totally unsatisfactory! I bought a used 2024 Toyota 4 Runner from Ourisman. 45 Days later, they cannot seem to get the title from the auction house where they bought the vehicle. So, this company sold me a vehicle on which they did not have a clear title - UNBELIEVABLE! Furthermore, when the vehicle was delivered, I was informed that there was only one FOB. There should have been two. Yet no one in this organization will lift a finger to get a second FOB, which they could easily do, since Ourisman has four different Toyota dealerships. Furthermore, in preparation for a road trip, I discovered that the tire jack and all related equipment for changing a tire were missing. More crickets. More

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The sale Representative who worked with me was very friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks! friendly and helpful in answering my questions and concerns. Thank my nephew’s referral. Ourisman Honda of Laurel rocks! More

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It was a pleasant experience dealing with Robert Chen, the manager and also Jim Powell, the sales person and Ash as the financer went very smoothly the manager and also Jim Powell, the sales person and Ash as the financer went very smoothly More

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I had a fantastic experience buying my new car, thanks to the amazing Honda sales lady by the name of Bre. Bre was friendly, knowledgeable, and made the whole process smooth and stress-free. She took time to the amazing Honda sales lady by the name of Bre. Bre was friendly, knowledgeable, and made the whole process smooth and stress-free. She took time to understand what I needed and made sure I got a great deal. I highly recommended her if you’re looking for great service and no pressure experience! More

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Bre was professional, courteous, and patient. We appreciated her going the extra mile (literally) in getting the car in the color we wanted transferred to Ourisman Honda Laurel. We appreciated her going the extra mile (literally) in getting the car in the color we wanted transferred to Ourisman Honda Laurel. More

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