Robert Cappelletti

Yes and no on recommending the dealership. SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was th SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was the GM. For starters, the sales reps aren't as good as they used to be. Robert is gone I think, but also the make up for my hassles he had offered (long story on that) disappeared with him at least that is what Naisha told me... (the little brat). The service department has had turnover. Brian was THE best service tech, but Olay, Chavin (gone) and now Laura, have all been fantastic. Really knowledgeable and do try to help out as much as they can. Service Techs? 100 A+ stars, particularly if you are lucky enough to get Bryon Solomont - EXCEPTIONAL. Timely comms, detailed, easy to understand. Now, booking your service? There is this ONE woman, who singlehandedly would knock the review to -10 stars, Naisha? I think her name is Naisha. She gets 5 stars on the unpleasant scale, 5 stars on the fails customer service and 5 stars on the unpersonable with 22 stars for bad attitude and unfriendliness (and I am a Puertorrican mom! My sons would never survive a second with the nasty attitude. I would love to give this dealership 5 stars again, but when I go back to my first X3 trade-in (a 2010 traded for another X3), then I got an X1, then traded that for ANOTHER X3, my husband bought a car, 2 of my bff's got BMW's ditching Mercedes (they fell in LOVE with the dealer and Pranav the previous GM), then another X3 and now my beautiful X4 that came with baggage and a sleazy sales person who is no longer there. The service Deptartment is 5+stars. The dealership? Needs to work on their bedside customer service manners again. Not what it used to be. I hope my next car will be an X6! More

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Leasing my custom order 2024 BMW 530i from BMW of Sudbury was a smooth and hassle-free experience, largely thanks to the outstanding service provided by my sales advisor, Robert Cappalletti, and the exceptio was a smooth and hassle-free experience, largely thanks to the outstanding service provided by my sales advisor, Robert Cappalletti, and the exceptional finance team. Robert was professional and knowledgeable, guiding me through the customization process with ease. He was always available to answer any questions, making sure that my vehicle met all my expectations. What stood out, in addition to the excellent sales service, was the finance department at BMW of Sudbury. They were fantastic, offering clear explanations of all the financial aspects of the lease, and ensuring that everything was transparent and straightforward. Their efficiency and professionalism made the financing part of the process stress-free and pleasant. Upon receiving my 2024 BMW 530i, I was thoroughly impressed with the quality and attention to detail. The effort put in by Robert, along with the finance team’s great work, reaffirmed my decision to go with BMW of Sudbury. For anyone considering a BMW, I highly recommend BMW of Sudbury. The combined excellence of their sales and finance teams makes for an unbeatable customer experience. A huge thanks to Robert Cappalletti and the finance team for their dedication and hard work. More

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Rob was very knowledgeable and thorough, and the team of both Rob and Josh (from Finance) together made me feel like I was getting the best, fair deal possible. Thanks for making buying a car a pleasant exp both Rob and Josh (from Finance) together made me feel like I was getting the best, fair deal possible. Thanks for making buying a car a pleasant experience! More

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Very professional, helpful and knowledgeable, demonstrating customer care commitment and expertise! Would recommend without any reservation! Happy Holidays! demonstrating customer care commitment and expertise! Would recommend without any reservation! Happy Holidays! More

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Working with Robert at BMW of sudbury. Rob is very professional, knowledgable and candid. Pleasant to work with and our whole buying process was very smooth. Highly recommend! Rob is very professional, knowledgable and candid. Pleasant to work with and our whole buying process was very smooth. Highly recommend! More

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Karen in service was so helpful! She helped me with my loaner and my car only took a couple of hours to be serviced. She helped me with my loaner and my car only took a couple of hours to be serviced. More

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From the time we ordered the vehicle until it arrived at the dealership, the sales Rep we dealt with was informative, and made the process simple the dealership, the sales Rep we dealt with was informative, and made the process simple More

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My salesman did a great job. Very nice to work with and recommend him name is Wilson. Very nice to work with and recommend him name is Wilson. More

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Rob Capelletti was fully professional, honest and understanding throughout the car selection and buying process. His relaxed and friendly manner made it a pleasure to work with him. He was genuine understanding throughout the car selection and buying process. His relaxed and friendly manner made it a pleasure to work with him. He was genuinely interested in creating a fair and reasonable deal for us as well as the dealer. This was our 6th purchase/lease from Herb Chamber, Sudbury and overall it was Rob that presented the company in a most favorable light and created an atmosphere of ease. He is a true pleasure to work with and I look forward to adding our second BMW this coming June, 2024 and working with Rob once again. Hats off to you and thank you Rob! More

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Great sales experience. Rob listened to and addressed my purchase needs, and answered question and was available to assist me in understanding the technology features of the Rob listened to and addressed my purchase needs, and answered question and was available to assist me in understanding the technology features of the car. More

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