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Robert Burns
Robert Burns at Clay Cooley Nissan
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Robert Burns

Management

Clay Cooley Nissan

39690 Lyndon B Johnson Fwy
Dallas, TX 75237

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3.7
6 Reviews
3.7

6 Reviews

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6 Reviews of Robert Burns

March 30, 2025

Dealership Rating
Employee Rating

Worst car buying experience ever. Details in my prior review. Submitted the day after the purchase of our Toyota Prius More

by mhoffman5152
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: David Hensley , Cam Robertson Used Car Sales would rate him a 5

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Apr 04, 2025

Clay Cooley Nissan responded

Hello Mhoffman5152, We sincerely apologize for your experience, which you described as the worst car buying experience ever. We understand how frustrating this can be, especially after purchasing your Toyota Prius. Your feedback is important to us, and we would like to investigate the issues you faced. Please reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 19, 2025

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Employee Rating

They will give you a car that they know don't work then will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment res More

by JAMILLAHTYSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nina Thomas, Roland Lynn, Jaime Ramirez, Shawn Pickering, Jonathan Rosales, Jorge Medrano, Marilyn Leyva, Justin Lines, Shane Holcomb

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Jan 21, 2025

Clay Cooley Nissan responded

Hello Jamillahtyson8, We’re sorry to hear about your experience. It’s concerning to learn that you received a car that was not in working condition and that you felt your payment was mishandled. We take these matters seriously, and we want to ensure that our customers receive reliable vehicles and fair treatment. Please reach out to our customer service team directly so we can investigate this situation further and assist you in resolving any issues you’ve encountered. Your feedback is valuable to us as we strive to improve our services. Clay Cooley Nissan

December 28, 2024

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Employee Rating

Absolutely fantastic service. The technician was very attentive and kept me informed if the work that was being performed. More

by lavernhill12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hensley, Shane Holcomb

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Jan 01, 2025

Clay Cooley Nissan responded

Hello Lavernhill12, Thank you for your fantastic feedback! We’re thrilled to hear that our technician provided attentive service and kept you informed throughout the process. Our team strives to ensure a great experience for our customers, and it's rewarding to know we met your expectations. If you need any further assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 21, 2024

Dealership Rating
Employee Rating

Excellent service and very honest. I strongly recommend them to anyone who needs a vehicle. More

by daddymooo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Floyd McGriff, Charles English Jr., Juan Gonzalez, Pa Jallow, Leonardo Barbosa, Marilyn Leyva, Richard Jones, Jordan Benjamin, Justin Lines

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Dec 22, 2024

Clay Cooley Nissan responded

Hello Daddymooo, Thank you for your excellent review! We are thrilled to hear that you experienced honest service and appreciate your strong recommendation. Our team is dedicated to ensuring that every customer finds the right vehicle for their needs. Your feedback motivates us to continue delivering exceptional service. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 06, 2024

Dealership Rating
Employee Rating

Dealership customer service was great on time kept me informed on vehicle called when it was ready car was very clean when o picked up 5 star setvive More

by johnson_albert214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nina Thomas, Pa Jallow , Dominique Dou, Bj

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Jul 09, 2024

Clay Cooley Nissan responded

Hello Johnson_albert214, reviews like this give us motivation and help us ensure we provide high-quality care! Thank you for your praise and kind comments about our team here at Clay Cooley Nissan! Please don't hesitate to reach out if there's anything additional we can do for you. We hope to see you soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 17, 2024

Dealership Rating
Employee Rating

Great experience, Everyone was so friendly and helpful and most of all the visit was quick and easy. More

by FRANK.FLORES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2024

Clay Cooley Nissan responded

Hello Frank.flores, thank you for your kind words and this wonderful review! We're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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