Robert (Bobby) Nylund | Page 23

Way beyond my expectations Most of our cars in the past were bought directly from owners, mainly because I have not had the best experiences with the few dealers that I did work Most of our cars in the past were bought directly from owners, mainly because I have not had the best experiences with the few dealers that I did work with. I couldn't tell you the names of the sales people that I bought a car from 5 minutes outside of the showroom. I felt like I had to keep checking to make sure I still had my wallet. Our experience with Honda of Hackettstown was entirely the opposite. With the help and guidance from the staff from various departments - Ronnie Hakim, Rob Nyland and Tom Graham, we drove away with a CRV happy to have found a dealership where customer service is paramount. Ronnie even spent about an hour with us showing the variety of used cars on their lot. After we bought the car, he spent a half an hour going over the features in the car - he had me take out a cell phone and connected the blue tooth in the car to my cell phone! What sales manager takes the time to do that? Rob painstakingly guided us through the sales process, no hard sales pitch or pressure - he honestly wanted what was best for us - unheard of elsewhere. Tom, the financial guy did his job as a gentleman. My wife drives a hard bargain but Tom showed us on CarFax, Kelly Blue Book and Edmunds the value of our trade in. For us, we formed an emotional bond with our car that has served us well over many years. I later learned that emotional bond was giving me an unrealistic sense of value in terms of dollars that it was worth to other potential buyers. When we returned about 3 weeks later, unannounced to have our new plates installed on our car, I was amazed that everyone knew our names and made us feel as comfortable as the first day we went there. Since I am not a techno wizard, I needed another tutorial not only with blue tooth but with my new iPhone 6 and connecting them. Before I knew it, Steve Layton, their IT guy, sat in my car with me and explained everything in laymen's terms that even I could understand and actually use the equipment. One can't buy this type of treatment - it was genuine, caring and wanting to please. We have found a dealership for life, we will be back. Thanks to all of you at Honda of Hackettstown, a remarkable dealership. Bruce and Teresa Beyer More

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Rob Nylund Grate Salesman! We visited Honda of Hackettstown several times seeking a good pre-owned CRV within my budget. Rob Nylund treated us with respect and patience. He ha We visited Honda of Hackettstown several times seeking a good pre-owned CRV within my budget. Rob Nylund treated us with respect and patience. He had the confidence of an owner or manager and knew his inventory very well! My wife and I finally decided on a 2013 Honda CRV and Rob was a perfect gentleman. We had a great experience at this dealership and happily worked out with Rob and we highly recommended buying from Bob Nylund More

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the best and super coOl dealer ROB NYLUND soOn as we walk in by d doOr.. this super coOl dealer intertain us right away.. we didnt plan to buy the car yesterday but i ended up trading my hOnda soOn as we walk in by d doOr.. this super coOl dealer intertain us right away.. we didnt plan to buy the car yesterday but i ended up trading my hOnda accOrd 2011 tO a brand new CVR ex 2015.. he made us sO happy because he was very helpful,very patience and he is sO cool. nOt only as a dealer.. he is a full package:) very kind man,funny. u will nvr get bOred talking tO him wholeday.. he made sure tht u will get all d options u want, all d goOd deals u wanted specially he made sure u will walk out the door with a big smile in yOur face tOgether with a car u wanted:) i will definitely recOmend this man ROB NYLUND with u guys:) he was a herO tO us.. thank u so much :) gOdbless More

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Rob N. is the Man! I needed a reliable vehicle for a good price, so my dad and I looked up used vehicles on Hackettstown Honda's website and found a few vehicles we were I needed a reliable vehicle for a good price, so my dad and I looked up used vehicles on Hackettstown Honda's website and found a few vehicles we were interested in. Upon arriving in the lot, we looked around for a minute or so until Rob came over to us and helped us find the exact cars we were looking for! He even got us quickly into them for test drives, and we found the one we wanted. Rob was kind and patient with our requests and helped us out with pricing and our trade in as much as he could. Overall great customer service. I recommend this place to the max, and especially try to find Rob N. when you go there. More

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New Vehicle We have purchased all of our vehicles (Husband, wife, two kids) there and the service has been nothing but great. Not once have we had a bad experien We have purchased all of our vehicles (Husband, wife, two kids) there and the service has been nothing but great. Not once have we had a bad experience. The Service Department has been outstanding. We went to the Customer Appreciation Dinner this past Wednesday that the Service Department was having. After the dinner we went onto the Sales Floor. It was a very busy night for the Sales Reps. Everyone was tied up. My wife went to the front desk to look for someone. Rob Nylund was already working with a customer. He came over and asked my wife if she was being helped. She said no and then Rob was kind enough to assist. He provided excellent customer service. Rob will be a great assist to the Honda team. He mentioned that he just started working for Honda two months ago. More

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Best Sales person ever Rob N. I am what you may call "a customer from hell". I have no patience for anything having to do with buying a car, especially waiting for paperwork etc. I am what you may call "a customer from hell". I have no patience for anything having to do with buying a car, especially waiting for paperwork etc. The people at Hackettstown Honda were more then accommodating moving me along. My wife flipped and totaled her car last week, and this experience of renting car and finding replacement car was difficult on us. When I came across Rob Nylund at Hack Honda I finally felt at ease in the car buying process. I gave my requirements and he didn't mess around, took me right to car which met the price, miles, and year requirements which I asked for. Of course it started raining as we were looking for car, no worries, didn't miss a beat, got umbrella and we continued on. Hopefully they have sales person of month or something like that because it was because of Rob that I purchased a car from Hackettstown Honda. I had 3 other cars lined up at different dealers. Knew I had good deal as soon as Rob showed me "my" car. Sorry for my rotten disposition picking up car, but you handled me well. I will recommend Hackettstown to everyone I know, If you can handle a customer like me, and make me happy, you must be REALLY good. More

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had to find a car in my price range everyone was so helpful and treated me with respect Rob Nylund who is new to company went above and beyond to help me find car to fit my budget everyone was so helpful and treated me with respect Rob Nylund who is new to company went above and beyond to help me find car to fit my budget More

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