Robert Ambrosio

I am compelled to leave this review after an extremely negative experience at Parks Chevrolet, which severely undermined my trust in their business practices and customer service integrity. I recently negative experience at Parks Chevrolet, which severely undermined my trust in their business practices and customer service integrity. I recently visited Parks Chevrolet, enticed by a publicly advertised lease offer that seemed too good to miss. This offer was prominently displayed on their website and various advertising platforms, clearly stating the terms, which entailed an exceptionally competitive monthly rate for a popular model. Motivated by such promising terms, I proceeded to engage with the dealership, hoping to finalize what appeared to be a straightforward transaction. Contrary to my expectations and to the clear terms laid out in the advertisement, my experience unfolded in complete disappointment. Upon arriving at the dealership and mentioning the advertised lease, the sales staff initially seemed welcoming and helpful. However, the tone changed drastically once I expressed my intention to finalize the lease based on the terms advertised. I was abruptly informed that the advertised lease offer could not be honored. When pressed for further clarification and attempts to negotiate, the staff became dismissive, suggesting instead that I consider significantly higher rates and completely different terms, which was not only frustrating but felt outright deceptive. This bait-and-switch tactic is not what I expected from a reputed dealership like Parks Chevrolet. It is misleading and raises serious questions about their advertising practices. Claiming an offer publicly and retracting it upon customer interest borders on false advertising and severely damages consumer trust. I had hoped for a straightforward and honest transaction, but instead, I was left wasting my time and questioning the integrity of Parks Chevrolet. Due to this incident, I am left with no choice but to contact corporate headquarters to report this misleading practice and to ensure that other potential customers are not deceived as I was. I advise potential customers to be wary of engaging with Parks Chevrolet. What is advertised may not be what is offered, and based on my experience, customer satisfaction is not their priority. Take your business to a dealer that respects its customers enough to honor its public commitments. More

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Every element of the buying experience was exceptional across the board. Beyond a pleasure working with the team at Parks. across the board. Beyond a pleasure working with the team at Parks. More

by jandrewthompson Verified Customer Verified Customer

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Went in to buy a tahoe , pressurized by the salesperson to buy it and didn’t even get to test drive it and it turns out that the tahoe was bad and it needed work that following business day I returned it a to buy it and didn’t even get to test drive it and it turns out that the tahoe was bad and it needed work that following business day I returned it and wanted my 5k down payment back, comes out they’re saying it’s non refundable and literally we have no vehicle in our possession worst dealership ever sales people and managers are super bad I recommend you togo some where else I’m literally stressed that we spent 5 thousand dollars and we can’t get it back. More

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