I truly appreciate when the service department is very
helpful with a potentially costly repair. They share the best options and prepare you either way. Thank goodness we checked to see if my vehicle was
helpful with a potentially costly repair. They share the best options and prepare you either way. Thank goodness we checked to see if my vehicle was covered with the warranty for a specific job. Lydia said to wait and see if it's covered or not and we can go from there. I was so grateful for her expertise. I never feel obligated to do things immediately and they continue to give me options.
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by BLUESOLO96
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Robert Horton
, Lydia and Ronnie (Ron) are always helpful.
May 17, 2024 -
Empire Buick GMC of White Plains responded
Thank you for taking the time to leave us this 5-star review! Your safety and satisfaction are our utmost priorities, and we are glad that Lydia took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Friendly, listens to customer, looks for what customer
wants. Follows up with customer and accepts complaints graciously
wants. Follows up with customer and accepts complaints graciously
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by MIRIAMBROROGOWSKY
Verified Customer
Verified Customer
May 15, 2024 -
Empire Buick GMC of White Plains responded
Thank you for taking the time to leave us this 5-star rating! Our guests' satisfaction is our utmost priority, and we are glad that our team provided you with thorough and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
They were very pleasant very informative and very patient
they made it easy to decide that they were the dealership for us
they made it easy to decide that they were the dealership for us
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by gregalanritchie
Verified Customer
Verified Customer
May 14, 2024 -
Empire Buick GMC of White Plains responded
Thank you for your wonderful review! We are glad that our team was both helpful and informative. Our guests' satisfaction is our utmost priority. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Each time I visit to have my Encore service I enjoy the
customer service, The environment, browsing around looking at other vehicles, and conversing with the staff. Kudos to the team.
customer service, The environment, browsing around looking at other vehicles, and conversing with the staff. Kudos to the team.
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by GINA120785
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2024 -
Empire Buick GMC of White Plains responded
Thank you for taking the time to leave us this positive review! We are happy to hear that our team consistently provides you with a top-notch experience. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!
Robert made the whole experience easy and enjoyable.
He worked with my limited time schedule to get everything done quickly.
He worked with my limited time schedule to get everything done quickly.
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by LDELUSTRO
Verified Customer
Verified Customer
May 10, 2024 -
Empire Buick GMC of White Plains responded
Thank you for your wonderful review! We are so glad that Robert provided you with a seamless and remarkable experience. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again!
They are cooperative in scheduling.
They explain any problems that may arise. Generally, all work is completed in a timely fashion.
They explain any problems that may arise. Generally, all work is completed in a timely fashion.
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by LEONTAX
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lydia
May 09, 2024 -
Empire Buick GMC of White Plains responded
Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Courteous, clean, caring, good listener, accommodating,
gets what customer wants as much as possible, gets best price for customer, follows up with customer, respectful
gets what customer wants as much as possible, gets best price for customer, follows up with customer, respectful
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by MIRIAMBROROGOWSKY
Verified Customer
Verified Customer
May 07, 2024 -
Empire Buick GMC of White Plains responded
Miria,
We greatly appreciate you for leaving us this spectacular review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are delighted to know that they were respectful and accommodating. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Empire Buick GMC of White Plains team!
Empire Buick gmc at white plains is the best dealer to
come to lease/buy a car .
finance manager and Robert were very nice and helpful throughout the process.
come to lease/buy a car .
finance manager and Robert were very nice and helpful throughout the process.
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by Nitaah2193
Apr 10, 2024 -
Empire Buick GMC of White Plains responded
Thank you for your positive review! We are so glad that Robert was both kind and helpful and we are honored to know how confident you are in our efforts. We hope for an opportunity to work with you again! Wishing you the safest of travels- on behalf of the entire team!
Robert Acerbo is great sales person.
He did not pressure me into anything I didn’t like. I asked him to look into vehicles that where part of the Empire Auto group site and he did his
He did not pressure me into anything I didn’t like. I asked him to look into vehicles that where part of the Empire Auto group site and he did his best on getting me the proper info and Availability of the Vehicles.
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by johnm.henderson85
Jan 16, 2024 -
Empire Buick GMC of White Plains responded
Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Robert provided you with a smooth and informative experience. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Robert Acetbo is a pleasure to deal with.
He is patient, knowledgeable & cooperative. I highly recommend this dealership.
He is patient, knowledgeable & cooperative. I highly recommend this dealership.
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by Wfm825
Dec 14, 2023 -
Empire Buick GMC of White Plains responded
Thank you for leaving Robert this excellent review! He will be proud to have earned your kind words, we will be sure to pass them along to him. Your kind recommendation means a lot to us, and we look forward to the opportunity to serve you again.