Robbie Brooks

The service is always great, done in a reasonable amount of time and the service desk is always very helpful in explaining the work that is being done on your vehicle or work that needs to be done on your v of time and the service desk is always very helpful in explaining the work that is being done on your vehicle or work that needs to be done on your vehicle. More

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I took my 2017 Cascada in due to a known issue affecting the PCV valve. GM had sent an urgent bulletin to all dealerships in September 2020 that explained the defect and stated that all repairs will be cov the PCV valve. GM had sent an urgent bulletin to all dealerships in September 2020 that explained the defect and stated that all repairs will be covered. This bulletin only listed the 2016 Cascadas. This issue clearly affects the 2017 and 2018 Cascadas as well as it is well documented on numerous message boards. I was informed that since my car was a 2017, the repair would not be covered. That is not right when the exact issue, including the replacement part number 100% matches the exact information on my invoice and the bulletin. There should have been a recall for ALL Cascadas and this repair should have been covered. I have provided all documentation to Buick and your dealership. Buick offered me 50K rewards points. What good is that? I paid $2201.33 out of pocket and that is what should be reimbursed by GM. I was advised to take it to the BBB since no one with GM, Buick or your dealership would help me. This is down right shameful! More

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I live in Columbia Missouri, I pass 3 GMC dealerships when I take my duramax in for oil change and service. I have bought 4 vehicles from Roberts Robinson. I cannot emphasize enough how much I trust this when I take my duramax in for oil change and service. I have bought 4 vehicles from Roberts Robinson. I cannot emphasize enough how much I trust this dealership. From the top down Roberts Robinson is first rate, Mike, Tim, Terence, Robbie and Chris are very happy to make sure I'm satisfied. On the rare occasion I need service when traveling across the country, I have never had the prompt personal experience at any other dealership. More

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I never have to worry about things getting done the correct way on service visits. Everyone I come in contact with are always very polite and on top of their game! The service and waiting area is alway correct way on service visits. Everyone I come in contact with are always very polite and on top of their game! The service and waiting area is always clean. Can’t say enough good things about this dealership! More

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Great service great service great service great service great service great service great service ok great service great service great service ok More

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They did an outstanding job installing the transmission very happy with it everything turned out perfect very happy with it everything turned out perfect More

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The appointments for service are easy to get and the service is done quickly and professionally. service is done quickly and professionally. More

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When i came in to have my oil changed, my percentage meter worked, now it doesn't, what are you guys going to do about it? meter worked, now it doesn't, what are you guys going to do about it? More

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the service was good . the wait wasnt to long . makeing the apointment was really easy. the staff was really nice. the wait wasnt to long . makeing the apointment was really easy. the staff was really nice. More

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All were friendly, courteous, professional and timely. Would recommend this dealership to anyone, especially the service department. Would recommend this dealership to anyone, especially the service department. More

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