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Robb Whisenant
Robb Whisenant at Silveira GMC

Robb Whisenant

Service Advisor

Silveira GMC

985 Healdsburg Ave
Healdsburg, CA 95448

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4.8
32 Reviews

Dealership Experience

3 yrs, 6 mos

4.8

32 Reviews

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32 Reviews of Robb Whisenant

June 19, 2025

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Employee Rating

This was an unplanned dealership visit. The loaner car was a lifesaver. I. Managed to get to my medical appointments. Thank you for for your help. More

by ROSEBUDC
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Recommend Dealer
Yes
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June 18, 2025

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For over 20 years I have always received friendly, courteous and efficient service. My concerns are always addressed and satisfied. More

by crivello
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Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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May 28, 2025

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Marc is a professional service writer with many years of experience. Marc has an excellent demeanor for the work he performs as a customer service agent for your dealership. Have a great day! More

by john.felice
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Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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Jun 02, 2025

Silveira GMC responded

Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Marc's professionalism and experience made a positive impression during your visit. He truly takes pride in delivering exceptional service, and we’re lucky to have him on our team. We’ll be sure to share your feedback with him. Wishing you a great day as well, and we look forward to serving you again in the future!

May 26, 2025

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Great customer service, follow through, and quick. I also recommend their warranty they offer when purchasing a vehicle which saved me a lot of money. Highly recommend! More

by lanajpaulsen
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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May 26, 2025

Silveira GMC responded

Lana, Thank you so much for the kind words and recommendation! We're thrilled to hear that you had a great experience with our team and that our warranty helped save you money—that's exactly what we aim for. Providing excellent customer service and a smooth, efficient process is always our priority. We truly appreciate your support and look forward to serving you again in the future!

May 26, 2025

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Just noticed my right front wheel is missing two lug nuts after Silveiras rotated my tires on May 5th. This isn't the first time I've experienced missing lug nuts including one missing wheel lock over the la More

by sgarcia95401
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marc Rochioli

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May 26, 2025

Silveira GMC responded

Thank you for bringing this to our attention. We’re very sorry to hear about the missing lug nuts and understand how concerning this must be. Your safety and satisfaction are our top priorities, and we take situations like this very seriously. We’d appreciate the opportunity to look into this further and make things right. Please reach out to our service department at your earliest convenience so we can inspect the issue and resolve it promptly.

April 30, 2025

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The people are very friendly Bill G was great first time we built and ordered a vehicle it was very nice More

by rwi51
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Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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May 05, 2025

Silveira GMC responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Bill and that your first vehicle order went smoothly. Our team is always here to make the process as easy and enjoyable as possible. We hope you enjoy your new vehicle and look forward to assisting you again in the future!

April 07, 2025

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Your crew did a great job. They’re very knowledgeable about their their job and it was finished. Finished in a good time. More

by Mark ferronato
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Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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May 05, 2025

Silveira GMC responded

Mark, Thank you for the amazing review and for giving our service team an awesome shout out. We love seeing these kind of things. See you in next time!

March 29, 2025

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Very consistent and always take great care. It is nice to know my truck is in good hands. More

by gmc.trucks
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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May 05, 2025

Silveira GMC responded

Thank you for your kind words! We're thrilled to hear that you feel confident in the care we provide for your truck. Our team is dedicated to delivering consistent, high-quality service, and we truly appreciate your trust. We're looking forward to continuing to serve you and your vehicle for many more visits!

March 09, 2025

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Customer focused, proactive, knowledgeable, professional. We’ve been customers since 1977 for both sales and service. This service was to replace a camera module and battery. Both done perfectly. More

by badstubner
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

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Mar 10, 2025

Silveira GMC responded

Thank you for your continued trust and loyalty since 1977! We truly appreciate your kind words about our team. It’s always our goal to provide proactive care to keep you on the road. We look forward to serving you again in the future!

March 06, 2025

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Employee Rating

The entire crew from the receptionist/cashier to the service writers and technicians are all, professional, knowledgable and courteous. We enjoy bring our vehicles to Silveira. More

by RON@PAVELKAS.COM
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregg Wiltermood, Marc Rochioli

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Mar 10, 2025

Silveira GMC responded

Thank you for your kind words and for trusting Silveira with your vehicles! We’re thrilled to hear that our team provided you with a professional and courteous experience. Customer satisfaction is our top priority, and it’s great to know that you enjoy bringing your vehicles to us. We truly appreciate your support and look forward to serving you again in the future!

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