Robb Whisenant
Robb Whisenant at Silveira GMC
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Robb Whisenant

Service Advisor

Silveira GMC

985 Healdsburg Ave
Healdsburg, CA 95448

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4.5
14 Reviews

Dealership Experience

2 yrs, 11 mos

4.5

14 Reviews

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14 Reviews of Robb Whisenant

October 29, 2024

Dealership Rating
Employee Rating

Very nice and professional people. I go to Healdsberg instead of Santa Rosa because the other dealership service writer was very rude to me. More

by wjy44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

Nov 01, 2024

Silveira GMC responded

Thank you for taking the time to leave a review and for the 5 stars. We're sorry to hear that service writers have been rude in the past, but we're happy to hear we are picking up the slack! Thank you for sharing your experience and for your loyalty to us.

October 24, 2024

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Employee Rating

Easy to pull up to the service center and get quickly helped from the service team. More

by westonfielder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

September 28, 2024

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I purchased my vehicle here and I have had all my service's completed at the dealership and have parse for everything. More

by larry434nj
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

Oct 05, 2024

Silveira GMC responded

Larry, We are so happy to hear that you've been such a loyal customer to us! Thank you for business and we hope to continue seeing you in our store. Until next time!

September 22, 2024

Dealership Rating
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Silvera, is an awesome dealership in my experience. They stood 100% behind their product and have gone above and beyond what other dealerships would do in my opinion Mark a Awesome service manager More

by RON.BABBINI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

Sep 22, 2024

Silveira GMC responded

Dear Ron, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had such a positive experience with us. Ensuring that our customers feel supported and valued is always top priority, and it's fantastic to know that you felt we went above and beyond for you. We greatly appreciate your trust in us and look forward to continuing to provide exceptional service.

September 18, 2024

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The work was done quickly and for the quoted price. Will being going back as the need arises More

by DSQUARED7522
Service Price Transparency
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Recommend Dealer
Yes
Sep 22, 2024

Silveira GMC responded

Thank you so much for taking the time to leave this wonderful review! We're delighted to hear that you were satisfied with both the speed and transparency of our service. It was a pleasure working on your vehicle, and we look forward to assisting you again whenever the need arises.

September 07, 2024

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Great place to buy nice clean dealership grate staff will be coming back sell person real nice More

by dgbaby228
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Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

Sep 22, 2024

Silveira GMC responded

Thank you so much for taking the time to leave us such a positive review! We’re thrilled to hear that you had a great experience with our team and that you found our dealership clean and welcoming. It’s always our goal to provide excellent service and create a comfortable environment for our customers. Thank you for your loyalty and we look forward to seeing you again!

August 28, 2024

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Employee Rating

They did not perform all the work I asked them to do. 1. Ask them to do a tune up, fix sqeaking belt, put in heater seats, and tranny tune up. All they did was tranny tune up and change couple filters. W More

by sprayman1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marc Rochioli

June 18, 2024

Dealership Rating
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My 2024 Sierra 2500HD's trailer brake controller was not playing nice with my trailer's solar setup. This was a safety issue and, although it is a problem known to GM, I had read that some dealerships were More

by mwbeave
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 28, 2024

Silveira GMC responded

Dear Customer, We're thrilled to hear about your positive experience with us at Silviera GMC, and we sincerely appreciate you taking the time to share your feedback. We love to hear about your experiences with us and love to see those 5 stars! Rob and Marc keep things running smoothly in our service department and we're glad you were taking care of accordingly. Thank you for your loyalty to Silveiras!

June 11, 2024

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Responsive staff looking out for their customers each and every visit, easy to get hints done. More

by DJGENOA929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Rochioli

Jun 14, 2024

Silveira GMC responded

Thank you for your kind words and for taking the time to leave us a review! We're thrilled to hear that our staff's responsiveness and dedication to customer service have made your visits enjoyable. Your satisfaction is our top priority, and we look forward to the opportunity to make that a 5 star review next time!

June 04, 2024

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Employee Rating

Always polite, super friendly and timely. I would highly recommend the Team at Silveira for sales and service. More

by rkamler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Gorgizian, Marc Rochioli

Jun 06, 2024

Silveira GMC responded

Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a positive experience with our team at Silveira GMC. Providing polite, friendly, and timely service is our top priority, and it’s wonderful to know we met your expectations. If you ever need anything in the future, whether it’s sales or service, please don’t hesitate to reach out. We look forward to serving you again!

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