Robb Whisenant

Here’s a polished, professional, and concise version of your review. It keeps your authentic voice and frustration while improving clarity, grammar, flow, and impact—making it more likely to be taken serio your review. It keeps your authentic voice and frustration while improving clarity, grammar, flow, and impact—making it more likely to be taken seriously by the dealership and helpful to other customers. --- **Title:** Extremely Disappointing Service Experience After 20+ Years of Loyalty Giving a negative review is never easy for me, but I feel compelled to share my recent experience at Silveira GMC Service. I have been a loyal customer for over 20 years, purchasing multiple vehicles and consistently servicing them at Silveira GMC. Unfortunately, my most recent visit was by far the most disappointing. I brought in my mint-condition 2011 Cadillac Escalade (76,000 miles) for a check engine light indicating a misfire in cylinder #8. The service advisor confirmed the issue was the ignition coil, provided an estimate of approximately $350 (part in stock), and assured me the repair would be completed the same day. Later that day, I was informed that after removing the coil, they discovered the part was actually out of stock and needed to be ordered. While the coil was out, the technician noticed a leaking heater hose dripping onto the #8 coil area. I was then given a new estimate of $335 for the hose replacement (also supposedly in stock) and told it would be completed that afternoon. I picked up the vehicle with the original faulty coil reinstalled and scheduled a return visit once the new coil arrived. The following week, the coil was installed, and the misfire issue was resolved. When I returned to pay, I expected a total around $735 for both repairs. Instead, I was shocked to be presented with a bill for **$1,515**—more than double what I had been quoted. Feeling I had no choice but to pay to retrieve my vehicle, I did so, but left extremely frustrated by the lack of communication, conflicting information about part availability, and the massive discrepancy between the estimates and final bill. After more than two decades of loyalty, this experience has severely damaged my trust in Silveira GMC. I will have a very difficult time considering them for future vehicle purchases or service—for myself or my extended Family. More

by vincentmarlowe Verified Customer Verified Customer

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Silveira has always been very reliable, professional, and friendly. We have used them for many years for service and maintenance on our company vehicles, they are wonderful people! We highly recommend them friendly. We have used them for many years for service and maintenance on our company vehicles, they are wonderful people! We highly recommend them for service and sales. More

by FURBER Verified Customer Verified Customer

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Best dealership on the planet. I wouldn't buy a GMC or Chevy anywhere else and I can always count on the service department for the best customer service in the industry. I wouldn't buy a GMC or Chevy anywhere else and I can always count on the service department for the best customer service in the industry. More

by MARK@WHITESTARGROUP.NET Verified Customer Verified Customer

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Very professional, interpersonal skills top notch. Creates a very comfortable atmosphere in stressful financial situations Creates a very comfortable atmosphere in stressful financial situations More

by KCRIVERS Verified Customer Verified Customer

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I appreciate that this service department does not try to sell me parts or services that I don’t actually need. sell me parts or services that I don’t actually need. More

by TGUTSCH Verified Customer Verified Customer

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As always, my regular service appointment was easy to schedule, on time, with satisfactory pricing. Very friendly and informative service technician. Comfortable waiting are. Highly recommend Silveira schedule, on time, with satisfactory pricing. Very friendly and informative service technician. Comfortable waiting are. Highly recommend Silveira. More

by PAULFRECHETTE Verified Customer Verified Customer

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Professional and knowledgeable service staff. Great communication. They explained what would be done and kept me informed how the work was progressing and if there was anything else that should Great communication. They explained what would be done and kept me informed how the work was progressing and if there was anything else that should be done. More

by HUNTCO Verified Customer Verified Customer

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Kind and friendly staff, checked in on us while we waited and kept us updated on the progress and estimated time of completion of service. We had a short and comfortable wait while our new vehicle had its f and kept us updated on the progress and estimated time of completion of service. We had a short and comfortable wait while our new vehicle had its first service. More

by auntienat Verified Customer Verified Customer

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Enjoyed the service and experience when bring in my vehicle. They explained what they were going to do, what grade of fluids was used. Thank you vehicle. They explained what they were going to do, what grade of fluids was used. Thank you More

by pat_haberthur Verified Customer Verified Customer

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Always on time ,mark is great about explaining what needs to be done to our Vehicles., the body shop is also great! I used them twice for repairs..I have bought several. New denaliies from you also. to be done to our Vehicles., the body shop is also great! I used them twice for repairs..I have bought several. New denaliies from you also. More

by sunsetman@comcast.net Verified Customer Verified Customer

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