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Robb Reierson
832 Reviews
832 Reviews of Robb Reierson
November 17, 2018
BIG MONEY Working for over 30 years in complex vehicle service, it it’s quite disappointing the automotive repairs have escalated to the current level. $1500 fo Working for over 30 years in complex vehicle service, it it’s quite disappointing the automotive repairs have escalated to the current level. $1500 for a $250 alternator and $170 battery install? So I have to presume the overhead and margins are huge. I’d appreciate less glitz on a facility and better repair pricing. “Less show, more go”. I fully comprehend the process of “standard pricing” whereby an average duration is determined from which to apply the labor rate. Don’t agree with it but I understand it. It hides the low performing labor base as a general rule. But......we the consumer are trapped by the high technology incorporated in modern vehicles. With computer control and data recording today’s mechanics should spend less time in diagnostic and with the application of Six Sigma, the standardized repair has no search time for tools and vehicle designs are far better considerate of maintenance processes. In my case I asked about repairing the alternator to which came the response “no one repairs alternators”. Wrong answer. Dealerships now employ the R&R principal......sad. Regards, More
by Usedtofixmyown
Verified Customer
November 17, 2018
Oil change without appointment was expedited to less than one hour waiting time. I was fearful of a 3 hour wait. Appreciate the help that day. without appointment was expedited to less than one hour waiting time. I was fearful of a 3 hour wait. Appreciate the help that day. More
by JRGALE
November 16, 2018
Not the best day I purchased my vehicle from Luther and have had all of my service done there with no problems. Yesterday, I had my oil changed and tires rotated. I h I purchased my vehicle from Luther and have had all of my service done there with no problems. Yesterday, I had my oil changed and tires rotated. I had to return my vehicle to Luther because the wheels were really vibrating after the rotation and the oil indicator showed the oil was at 25%. ( the gauge was not reset). I once again drove about 20 miles when the Engine Light started flashing. I called and will have to bring my vehicle in again when the roads improve. The service person I called and worked with assured me he will help to get this resolved. More
by T J
November 16, 2018
Service advisor Rob Reierson is a great service advisor to work with. He is top notch. I hope you treat him well. He informs a person in a very professional manner. Rob Reierson is a great service advisor to work with. He is top notch. I hope you treat him well. He informs a person in a very professional manner. More
by SCOTT.BLILIE
November 10, 2018
Oil Change and inspection The oil change, tire rotation and 52,000 mile inspection and a wash in under an hour. The customer lounge was well stocked. Great Job! The oil change, tire rotation and 52,000 mile inspection and a wash in under an hour. The customer lounge was well stocked. Great Job! More
by molstad4
November 08, 2018
These guys are great & price is fair! Gone to them for years & am always very pleased. Bought my car new, off the lot & it has 274,000 miles now & still running fine due to Luther's servic Gone to them for years & am always very pleased. Bought my car new, off the lot & it has 274,000 miles now & still running fine due to Luther's service department staff. They're experienced & go the extra mile. Prices are reasonable. More
by SHEREES0
Other Employees Tagged: Robin Tollefson, Kevin Lindgren, Paul McDonald
November 08, 2018
Friendly, kind, and helpful Great people, kind, friendly and helpful. Nice, clean waiting area and restrooms. They offer so many drinks in the waiting area. After my repairs wer Great people, kind, friendly and helpful. Nice, clean waiting area and restrooms. They offer so many drinks in the waiting area. After my repairs were completed my car came back clean. More
by LJULSRUD
November 06, 2018
Excellent Great dealer, resolved the emissions issues that my Chevrolet was having promptly every time I brought it in. They offered me a rental pickup the last Great dealer, resolved the emissions issues that my Chevrolet was having promptly every time I brought it in. They offered me a rental pickup the last couple of times and even washed my pickup after they fixed the problem. Highly recommend this dealer! More
by SPAULSEN22
November 06, 2018
Battery service Service was excellent. Rep called and communicated issue with vehicle. Resolved in timely manner. Courtesy drivers were really nice. Professional p Service was excellent. Rep called and communicated issue with vehicle. Resolved in timely manner. Courtesy drivers were really nice. Professional place. Love Luther Buick Fargo. More
by KMA2
Other Employees Tagged: Kevin Lindgren
November 01, 2018
Cruze - Check Engine light on Cruze check engine light had come on sporadically. Called, and appt. made quickly to accommodate our schedule. Vehicle was repaired, and we were inf Cruze check engine light had come on sporadically. Called, and appt. made quickly to accommodate our schedule. Vehicle was repaired, and we were informed that our warranty covered the whole thing. Service was just great. More
by Service was great!
Other Employees Tagged: Not sure who the mechanic was.
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