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Rob Smith

Overview Reviews (290) Inventory (453)

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Rob Smith

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9

290 Reviews

Overview Reviews (290) Inventory (453)

4.9

290 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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290 Reviews of Rob Smith

June 07, 2025

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Amazing service, they had me in and out of the building with exceptional timing. Highly recommended! with exceptional timing. Highly recommended! More

by charityholman05

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Hunter Kellum

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June 06, 2025

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Good service and great place to get your car fixed and get a new car if you’re in need of one. get a new car if you’re in need of one. More

by jcynthia752

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Recommend Dealer

Yes

Other Employees Tagged: Bryan Coomes

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June 05, 2025

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Service writer did an excellent job. Job was completed in a timely fashion. Excellent job. Job was completed in a timely fashion. Excellent job. More

by Barnesdavid1961

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Recommend Dealer

Yes

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June 04, 2025

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Very friendly staff and very caring they got me in and out for my oil change Rob Smith helped me take care of everything . I got my car here and Steve Cobbs helped me find a car that was right for me out for my oil change Rob Smith helped me take care of everything . I got my car here and Steve Cobbs helped me find a car that was right for me More

by Jayla

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Recommend Dealer

Yes

Other Employees Tagged: Steve Cobb

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June 03, 2025

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They where very helpful with my car sp situation very friendly will absolutely return. Customer service was great. friendly will absolutely return. Customer service was great. More

by sabrina.couzens

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Jun 06, 2025 -

Wood Nissan Lee's Summit responded

Thanks so much for the kind words! We’re glad we could help with your car SP situation (and do it with a smile!). Friendly and helpful is exactly what we aim for, so it’s awesome to hear that’s how you felt. We’ll be ready to welcome you back anytime—see you next round!

May 30, 2025

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Scheduled an oil change and the Customer Service was a 5! Very friendly and knowledgeable as well as helpful! Thank You for displaying customer service skills! Kolten was amazing he deserves to be acknowledg Very friendly and knowledgeable as well as helpful! Thank You for displaying customer service skills! Kolten was amazing he deserves to be acknowledged for great customer service! More

by sexysharon51

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Jun 01, 2025 -

Wood Nissan Lee's Summit responded

Wow — thank you so much for the fantastic review! We’re so glad to hear your oil change experience was smooth and that our team, especially Kolten, made such a great impression. We completely agree — Kolten is amazing, and we’ll be sure he gets the recognition he deserves. We appreciate your kind words and look forward to seeing you next time!

May 28, 2025

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They are always great to work with! Friendly and reliable, I purchased my 2023 Maxima there and have always been happy. Friendly and reliable, I purchased my 2023 Maxima there and have always been happy. More

by Ptmoore5

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Workmanship

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Recommend Dealer

Yes

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May 31, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear you've had such a great experience—not just with your 2023 Maxima purchase, but every time you've worked with us. "Friendly and reliable" is exactly what we strive to be, and it means a lot to hear that reflected back. We appreciate you being part of the family and look forward to continuing to earn that trust every time you visit!

May 27, 2025

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I have never had a positive experience at a car dealership especially the service department, until Wood Nissan. My Service Rep Rob Smith is amazing and the team always treated me with respect and dealership especially the service department, until Wood Nissan. My Service Rep Rob Smith is amazing and the team always treated me with respect and patients. Mr Smith represents the company with the highest level of professionalism and decorum. I don't like going to have work done on my vehicle, but when I have to I enjoy going to talk to to Mr. Smith and the team and I leave feeling as if I not being ripped off. More

by jttwins

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Recommend Dealer

Yes

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May 30, 2025 -

Wood Nissan Lee's Summit responded

Wow—thank you for such an honest and uplifting review. Hearing that we changed your perspective on dealership service means the world to us. Rob Smith is absolutely one of the best, and we’re lucky to have him representing our team with the professionalism and care you described so well. We know that servicing a vehicle isn’t usually anyone’s favorite errand, but it’s our goal to make it feel like anything but a chore. We're thrilled Rob and the team could turn it into a positive experience for you. You’ll always have a respectful, honest, and welcoming place here at Wood Nissan. We appreciate your trust—and we’ll keep working hard to keep it.

May 24, 2025

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In for 40K service quick service been going there since the Blue Springs location closed. the Blue Springs location closed. More

by mhassler

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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May 28, 2025 -

Wood Nissan Lee's Summit responded

Thanks so much for sticking with us since the Blue Springs days! We’re glad we could get your 40K service done quickly and keep things running smoothly for you. Appreciate your loyalty—it means a lot!

May 24, 2025

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The staff is a friendly and they have good follow up. They also share different options for you. They also share different options for you. More

by Gary

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Serik Davidson

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May 28, 2025 -

Wood Nissan Lee's Summit responded

Thanks for the kind words! We’re big believers in giving you options and keeping the experience friendly and stress-free. Glad to hear the follow-up stood out too—our team works hard to make sure you’re taken care of every step of the way. Appreciate you choosing us!

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