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Rob Smith

Overview Reviews (138) Inventory (438)

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Rob Smith

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Rob Smith

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9

138 Reviews

Overview Reviews (138) Inventory (438)

4.9

138 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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138 Reviews of Rob Smith

November 20, 2024

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Employee Rating

The workers were very accommodating to my needs and did everything they could to truly help me out. Phenomenal servicing department! everything they could to truly help me out. Phenomenal servicing department! More

by bri

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Recommend Dealer

Yes

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Nov 21, 2024 -

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers so they get the best care! Thank you for the kind review we greatly appreciate it!

November 19, 2024

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Everyone at this dealership are very friendly and courteous. I have never felt like they were trying to sell me something I did not need. courteous. I have never felt like they were trying to sell me something I did not need. More

by ks_lawrence

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Workmanship

Service Time

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Recommend Dealer

Yes

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Nov 21, 2024 -

Wood Nissan Lee's Summit responded

We strive to be the team for our customers! Thank you for the kind review we appreciate it!

November 16, 2024

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Always courteous and honest. They always take care of their customers in a timely manner. They always take care of their customers in a timely manner. More

by Sand5kenn

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Recommend Dealer

Yes

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Nov 19, 2024 -

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the feedback we greatly appreciate it!

November 15, 2024

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They were nice, knowledgeable, and efficient. They serviced my car quickly. Waiting area was clean. They serviced my car quickly. Waiting area was clean. More

by swalken

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Recommend Dealer

Yes

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Nov 18, 2024 -

Wood Nissan Lee's Summit responded

I'm happy to hear my team took great care of you! Thank you for the feedback it's greatly appreciated!

November 15, 2024

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Had a great experience at Woods Nissan. They took car of my routine service for 100k They took car of my routine service for 100k More

by Brittany R

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Nov 18, 2024 -

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the feedback we greatly appreciate it!

November 14, 2024

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Rob was the best! Got my oil changed, in and out of there pretty quick. Also very professional. Got my oil changed, in and out of there pretty quick. Also very professional. More

by Celia

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Recommend Dealer

Yes

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Nov 18, 2024 -

Wood Nissan Lee's Summit responded

Rob is awesome, I'm happy to hear you were in and out quickly! Thank you for the feedback we greatly appreciate it!

November 14, 2024

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I am a loyal Nissan customer because this dealership treats you like a friend. They always keep you first. They care. Their service is excellent and their products are excellent. treats you like a friend. They always keep you first. They care. Their service is excellent and their products are excellent. More

by rdispenza

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Nov 18, 2024 -

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers so they feel right at home when they visit us! We're so happy to hear that you keep coming back to us! Thank you for the kind review we greatly appreciate it.

November 13, 2024

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Appointment was on time and finished in the expected time frame of about an hour. frame of about an hour. More

by tome916

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Recommend Dealer

Yes

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Nov 18, 2024 -

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the kind review we appreciate it!

November 13, 2024

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Rob took the time to explain everything to me & I have been a customer going on 10 years. been a customer going on 10 years. More

by Pat

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Recommend Dealer

Yes

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Nov 14, 2024 -

Wood Nissan Lee's Summit responded

Rob is great, we love to hear that you've been apart of the family so long and that Rob took the time to explain everything! Thank you for the review we greatly appreciate it!

November 12, 2024

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Employee Rating

I wasn’t happy that they said I needed new front brakes when I didn’t. I had my front brakes changed in April of this year. That really bothered me. when I didn’t. I had my front brakes changed in April of this year. That really bothered me. More

by rjemison44

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Nov 14, 2024 -

Wood Nissan Lee's Summit responded

Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the recommendation for new front brakes. We understand how important it is to feel confident in the services you're receiving, especially after having your brakes replaced so recently. Your concerns are important to us, and we’ll take your comments into account as we continue to improve our service. We appreciate your feedback and will work to ensure that we’re providing accurate and transparent recommendations moving forward.

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