Rob Smith
Rob Smith at Wood Nissan Lee's Summit

Rob Smith

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9
323 Reviews
4.9

323 Reviews

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323 Reviews of Rob Smith

July 18, 2025

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Employee Rating

Excellent Service visit. Service was right on schedule. Didn't expect a car wash with the oil change. More

by kanderscows
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 17, 2025

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Great customer service. He was very detailed and explained the services and the car. Reviewed all the options More

by nohemimd9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Catania, EJ Laux

Jul 18, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the great review! I'm glad to hear you had a positive experience and that everything was clearly explained. We always want you to feel confident about your vehicle and the service it receives. If you ever have any questions or need anything else, we’re just a call away!

July 17, 2025

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Service techs are very nice and super helpful. I always leave informed about my service. More

by nyree
Service Price Transparency
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Recommend Dealer
Yes
Jul 18, 2025

Wood Nissan Lee's Summit responded

Thanks so much for the great feedback! Our techs will be thrilled to hear this. We always want you to feel confident and informed every time you leave—glad to know we’re hitting the mark! Looking forward to seeing you again next visit.

July 14, 2025

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I received great service today. The service department at Wood Nissan got my car back in excellent shape. More

by Miket
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jack Spence

Jul 17, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear your car is back in excellent shape—that’s what we’re here for! I’ll be sure to share your feedback with the team in service, they’ll really appreciate it. We look forward to keeping your car running strong for many miles to come!

July 10, 2025

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Zero stars. 4 or 5th attempt to resolve an issue and it still wasnt resolved as I am driving the car from dealership it is doing the very thing they said it wasn More

by mslam69
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Service Communication
Recommend Dealer
No
Jul 13, 2025

Wood Nissan Lee's Summit responded

Hi Mslam69, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to know more about what happen during your visit. Our Service Manager Hunter would like you to call and ask for him so we can help solve your issue. Please call 816-600-4000 and ask for Hunter. Thank you.

July 09, 2025

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Fast, friendly and good communication. I’ve taken my car here for years and been very pleased each time. More

by SME57
Service Price Transparency
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Recommend Dealer
Yes
Jul 13, 2025

Wood Nissan Lee's Summit responded

Thank you for sticking with us all these years! We’re so glad to hear the service has consistently hit the mark. Fast, friendly, and clear communication is what we aim for every time — and it means a lot that you’ve noticed. We truly appreciate your loyalty!

July 09, 2025

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The service department was very nice and professional. They made sure I was taken care of More

by pttscthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear our service team took great care of you. Being nice and professional is the bare minimum—we aim to go above and beyond every time. If there's ever anything else you need, we're just a call or visit away! Thanks again for choosing us!

July 08, 2025

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I appreciated how rob educated me about my warranties, which I clearly didn't pay any attention to when I bought my car More

by finney.alicia
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Wood Nissan Lee's Summit responded

We’re so glad Rob could help clear things up for you! Warranties definitely aren’t the most exciting part of buying a car (until you need them, right?). It’s great to hear he took the time to break it all down—he’s kind of a pro at that. If you ever have more questions or need help with anything else, we’re just a call away! Thanks again for your feedback!

July 07, 2025

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Employee Rating

They got my car in and it seems to be fixed after going to nissan on the Kansas side twice and doing thousands od dollars in work woods has fixed it More

by llivingston01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Wood Nissan Lee's Summit responded

Thank you for sharing your experience! We're so glad we could finally get things sorted out for you after all the frustration and costly repairs elsewhere. It means a lot that you trusted us to make it right, and we’re happy to hear your car is finally running like it should. We’re here if you ever need anything else!

July 03, 2025

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Robert and the Woods Nissan maintenance team are all amazing. They were all very knowledgeable and attentive willing to answer questions and assist in every way need it. Thank you! More

by jtaylor3940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the awesome shoutout! Robert and the rest of our maintenance dream team will be thrilled to hear this. We take a lot of pride in making sure every visit is helpful, informative, and smooth from start to finish. If you ever have more questions or need anything at all, we’re always here for you. Thanks again for choosing Wood Nissan—we appreciate you big time!

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