Rob Smith
Rob Smith at Wood Nissan Lee's Summit

Rob Smith

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9
288 Reviews
4.9

288 Reviews

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288 Reviews of Rob Smith

June 05, 2025

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Employee Rating

Service writer did an excellent job. Job was completed in a timely fashion. Excellent job. More

by Barnesdavid1961
Service Price Transparency
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Recommend Dealer
Yes

June 04, 2025

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Very friendly staff and very caring they got me in and out for my oil change Rob Smith helped me take care of everything . I got my car here and Steve Cobbs helped me find a car that was right for me More

by Jayla
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Recommend Dealer
Yes

Other Employees Tagged: Steve Cobb

June 03, 2025

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They where very helpful with my car sp situation very friendly will absolutely return. Customer service was great. More

by sabrina.couzens
Recommend Dealer
Yes

May 30, 2025

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Scheduled an oil change and the Customer Service was a 5! Very friendly and knowledgeable as well as helpful! Thank You for displaying customer service skills! Kolten was amazing he deserves to be acknowledg More

by sexysharon51
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Recommend Dealer
Yes
Jun 01, 2025

Wood Nissan Lee's Summit responded

Wow — thank you so much for the fantastic review! We’re so glad to hear your oil change experience was smooth and that our team, especially Kolten, made such a great impression. We completely agree — Kolten is amazing, and we’ll be sure he gets the recognition he deserves. We appreciate your kind words and look forward to seeing you next time!

May 28, 2025

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They are always great to work with! Friendly and reliable, I purchased my 2023 Maxima there and have always been happy. More

by Ptmoore5
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Recommend Dealer
Yes
May 31, 2025

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear you've had such a great experience—not just with your 2023 Maxima purchase, but every time you've worked with us. "Friendly and reliable" is exactly what we strive to be, and it means a lot to hear that reflected back. We appreciate you being part of the family and look forward to continuing to earn that trust every time you visit!

May 27, 2025

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I have never had a positive experience at a car dealership especially the service department, until Wood Nissan. My Service Rep Rob Smith is amazing and the team always treated me with respect and More

by jttwins
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Recommend Dealer
Yes
May 30, 2025

Wood Nissan Lee's Summit responded

Wow—thank you for such an honest and uplifting review. Hearing that we changed your perspective on dealership service means the world to us. Rob Smith is absolutely one of the best, and we’re lucky to have him representing our team with the professionalism and care you described so well. We know that servicing a vehicle isn’t usually anyone’s favorite errand, but it’s our goal to make it feel like anything but a chore. We're thrilled Rob and the team could turn it into a positive experience for you. You’ll always have a respectful, honest, and welcoming place here at Wood Nissan. We appreciate your trust—and we’ll keep working hard to keep it.

May 24, 2025

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The staff is a friendly and they have good follow up. They also share different options for you. More

by Gary
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Recommend Dealer
Yes

Other Employees Tagged: Jack Spence, Serik Davidson

May 28, 2025

Wood Nissan Lee's Summit responded

Thanks for the kind words! We’re big believers in giving you options and keeping the experience friendly and stress-free. Glad to hear the follow-up stood out too—our team works hard to make sure you’re taken care of every step of the way. Appreciate you choosing us!

May 24, 2025

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In for 40K service quick service been going there since the Blue Springs location closed. More

by mhassler
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Recommend Dealer
Yes
May 28, 2025

Wood Nissan Lee's Summit responded

Thanks so much for sticking with us since the Blue Springs days! We’re glad we could get your 40K service done quickly and keep things running smoothly for you. Appreciate your loyalty—it means a lot!

May 23, 2025

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I feel so confident in the service department here. They gave me honest information and made me comfortable with which repairs were needed and which to keep on the radar. More

by JukeOwner
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Recommend Dealer
Yes
May 25, 2025

Wood Nissan Lee's Summit responded

Thank you so much for your kind words! We're thrilled to hear that you felt confident and comfortable with our service team—that’s exactly the experience we aim to provide. Being honest and transparent about what’s needed now versus what can wait is part of how we build trust with awesome customers like you. We appreciate you taking the time to share your feedback, and we’ll be here whenever you need us!

May 17, 2025

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Courteous, clean waiting area. Got my recall part ordered and should be in later this week! More

by Rcpickard
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Recommend Dealer
Yes
May 21, 2025

Wood Nissan Lee's Summit responded

Thanks so much for the great review! We’re glad you felt welcomed and comfortable while you were here — that clean waiting area is no accident! 😊 We’ll keep an eye out for your part to arrive this week and will be ready to get you taken care of as soon as it does. Appreciate you choosing us for your recall service!

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