Rob Rocha

This goes back to 11/23. Feel I need to get this out before anyone else deals with this company. I had brakes done including calipers. No one told me calipers were covered Feel I need to get this out before anyone else deals with this company. I had brakes done including calipers. No one told me calipers were covered under my extended warranty and the adviser told me that I didn’t have one which I did. Lost out on $575 and they wanted to rectify it with a $100 service credit. Don’t do me any favors. Warranty is up 10/25. Will be looking into a lease but not here. They have lost a customer. More

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This would have been a 5-star experience except for one thing. The positive - Steve Fallone and Rob Rocha in Sales were fantastic. They were personable, friendly and respectful. They worked to make sure w thing. The positive - Steve Fallone and Rob Rocha in Sales were fantastic. They were personable, friendly and respectful. They worked to make sure we had the right vehicle with fair pricing on the new car and the trade-in. The vehicle was delivered in spotless condition and all optional items were there. The negative - Rod Franey in the Business/Finance office cost First Hyundai 2 stars. He went thru all the paperwork and signatures. When my wife and I got up to leave, Rod did not stand up to shake hands or thank us for our business or even say Happy Holidays two days before Christmas.. I had to reach my hand out to him. We signed and he was done with us. When we came to pick up the car, Rod did not have copies of the signed paperwork for us. We had to ask, and then he gave us documents piece meal. In our opinion, there was not a Customer Service mindset for this part of the process. More

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