Rob Hall

Purchased a car 1/12/23 9 days later it caught on fire. I was told from fire department and the police officer on the scene that there was no way that car should have left the dealership. I contacted Jak I was told from fire department and the police officer on the scene that there was no way that car should have left the dealership. I contacted Jake Sweeney and they basically in so many word have told me it’s not their problem. Again, I’ve only had the car a little over a week. My brother who has 20+ years in the business told them in situations like this they could do a collateral switch. They told us that it’s no longer their issue and to contact the finance company. Then after everyone passing the buck and ignoring calls we had to show up on 3 occasions to speak with someone and still got the run around. Finally one of the managers decided to contact enterprise to provide us with a rental and that they said they would take care of the bill. Well that didn’t work out either. I was told by enterprise that #1 they didn’t have anything available but that I would also have to pay and have Jake Sweeney reimburse me and this is because they’ve had issues with Jake Sweeney Chevrolet paying their bill. Then I was told that Hertz had something for me I just needed to pick it up. My brother called to make sure everything was taken care of on Jake Sweeney’s part but guess what, Hertz stated they never received a phone call regarding the situation. This entire situation has been a nightmare. I helped my son purchase this vehicle to get back and forth to work so he can provide for his 2 month old daughter. THANK GOD he had just dropped her off to me before this incident occurred. Now not only is my son out of money from this bad deal but he is now without a car. After speaking with the insurance company I was told by them, that the vehicle has 2 open recalls on it that should have been caught by the dealership. This entire time going back and forth with the dealership all we heard from them was our service department did a thorough inspection. My brother again had to go to the dealership and this time spoke to the general manager. My brother told him about the recalls and the GM told him that there are no recalls on the vehicle and everything came back clean. I have 2 emails from 2 claims adjusters with the documentation stating the recalls. So now not only have they taken our money, they have been rude, inconsiderate, inhumane, liars, and there has been no remorse shown. All we want is for Jake Sweeney Chevrolet on Kemper Rd to right their wrong. Something that should have been a happy and exciting moment for my son has turned into a nightmare. Also, because of this situation he can’t go get another car until this process is cleared up. Where is the customer service and valuing your customer in this situation? I want answers and I will keep going and keep posting and doing whatever needs to be done until Jake Sweeney Chevrolet makes this right. While they made money off a deal that should have never happened with that vehicle my son is the one suffering and paying the price. Shame on you Jake Sweeney Chevrolet and all of the staff members who are involved. These are not my words but sometimes you have to put yourself in the customer’s shoes. What if it were you or your child/loved one? More

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Jake Sweeney Automotive is an amazing dealership i hi here for all my automotive needs here for all my automotive needs More

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I will always buy my Chevy’s at Jake Sweeney! ! I needed a new car after my first one died on me and all of the sales people were friendly and immediately gave me their attention upon arrival. Rob ! I needed a new car after my first one died on me and all of the sales people were friendly and immediately gave me their attention upon arrival. Rob Hall, the Used Car Sales manager, was able to give my mom and I a great deal within our budget. We were in and out as fast as possible and I love my red hot 2018 Chevy Cruze! I have had no issues with my car and am super happy with my experience with the Used Car Sales Team. More

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The Used Car Team and Rob Hall were very professional and helpful. I found a great car for a great price. helpful. I found a great car for a great price. More

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This dealership has always taken great care of all my automotive needs. The customer service and service has always been great. I can’t recommend them highly enough and I’ll continue to use. automotive needs. The customer service and service has always been great. I can’t recommend them highly enough and I’ll continue to use. More

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The used car sales team at Jake Sweeney along with Rob Hall, are very professional and helpful! Hall, are very professional and helpful! More

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I got my used car from Rob Hall at Jake Sweeney Used cars. I went through their new Capital one pre approval experience and it was the easiest and fastest car purchase I have ever done. Rob was awesome cars. I went through their new Capital one pre approval experience and it was the easiest and fastest car purchase I have ever done. Rob was awesome More

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I’ve bought several cars from Jake Sweeney Chevrolet used cars. Each time it has been a positive experience and I have worked with a very professional sales team. I highly recommend Rob and his sales team fo cars. Each time it has been a positive experience and I have worked with a very professional sales team. I highly recommend Rob and his sales team for your next car purchase! More

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Where do I begin? Overcharged, dealership pockets all rebates, incentives then double dips by working them into your next loan. I have numerous complaints escalated. GM Financial trying to get them to co rebates, incentives then double dips by working them into your next loan. I have numerous complaints escalated. GM Financial trying to get them to correct paperwork on overchsrge... Jake Sweeney refusing, says see ya in court to all. Word to wise...IRS. More

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Worst experience with sales person, sales managers, inaccurate reporting when turning in leases, sales mgr yelling at you on the phone, harrassing behavior, giving consumers vehicles with admittance of inaccurate reporting when turning in leases, sales mgr yelling at you on the phone, harrassing behavior, giving consumers vehicles with admittance of problems...two vehicles low tires, having to detail them myself, not having all mats in car...rickie the sales person takes over 5 hours for 2 cars to finish the deal. A lot more than this with my experience. Stay away from this dealership. More

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