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Rob Hakala
Rob Hakala at Volkswagen of Duluth
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Rob Hakala

Service Manager

Volkswagen of Duluth

4735 Loberg Ave
Hermantown, MN 55811

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4.8
81 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

8 yrs, 10 mos

4.8

81 Reviews

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81 Reviews of Rob Hakala

October 19, 2024

Dealership Rating
Employee Rating

Fast, friendly, informative, fair. There is a special energy you feel when you are first greeted. The entire team cares about every customer! More

by hawgski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Luke Michelson, Justin Kyllonen, Tanner Mariucci, Trevor Oetter, Steph Gordon

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Oct 21, 2024

Volkswagen of Duluth responded

Thank you for your wonderful 5-star review! We're so glad to hear that you felt welcomed and well taken care of from the moment you arrived. Our team works hard to create a positive experience for every customer, and we're thrilled to know that it made an impression on you. We truly appreciate your feedback and look forward to serving you again soon!

October 10, 2024

Dealership Rating
Employee Rating

They were very nice and helpful. They even washed my car for me. I would definitely recommend this dealership to a friend. More

by NADADOG2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Luke Michelson, Justin Kyllonen, Tanner Mariucci, Trevor Oetter, Steph Gordon

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Oct 10, 2024

Volkswagen of Duluth responded

Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you had a positive experience with our Service Department. It’s great to know that our team was able to help and even take the extra step of washing your car. We truly appreciate your recommendation and look forward to serving you and your friends in the future!

September 17, 2024

Dealership Rating
Employee Rating

Great service and staff. Appreciate being kept informed as the process goes on regarding the status of my vehicle and any problems that are come across. More

by sherwood2619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Steph Gordon

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Sep 17, 2024

Volkswagen of Duluth responded

Thank you for sharing your feedback with us. We’re glad to hear you appreciated our service and communication throughout the process. However, it looks like there might have been some aspects of your experience that didn't meet your expectations. We’d love to hear more about what could have been improved so we can ensure a better experience in the future. Please feel free to reach out to us directly at 218.722.6989 to speak with the service department with any additional comments or concerns. Thank you for your time!

August 23, 2024

Dealership Rating
Employee Rating

Service people were very friendly and they did a great job working on my car. More

by enrtut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Luke Michelson, Justin Kyllonen, Tanner Mariucci, Trevor Oetter, Steph Gordon , Amber Blaylock, Aviana Skytta

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Aug 23, 2024

Volkswagen of Duluth responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that you're happy with the work done on your car. If you need anything else or have any questions, don't hesitate to reach out. Safe driving!

August 13, 2024

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Employee Rating

Always a pleasure to come to a place that makes you feel welcomed. Top notch. More

by joejtford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Johnston, Tyler Morphew, Andy Pegelow, Daniel Huffman, Malcolm Lumsden , Serina Sprecco

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Aug 14, 2024

Volkswagen of Duluth responded

Thank you so much for your kind words! We're thrilled to hear that you feel welcomed and valued every time you visit. Your satisfaction is our top priority, and we can’t wait to have the pleasure of serving you again soon.

July 02, 2024

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Employee Rating

They took care of my needs after we followed up with each other. I was very happy. More

by mjarvis9368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz , Amber Blaylock

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Jul 03, 2024

Volkswagen of Duluth responded

We are pleased to hear that we could take care of your needs and that you were very happy with the follow-up and overall experience. Ensuring our customers' satisfaction is our top priority, and we're glad to have met your expectations. Thank you for choosing VW of Duluth! Best regards, The VW of Duluth Team

June 15, 2024

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Employee Rating

Timely and convenient. Friendly service and appreciated the reminder of the current service interval. I am concerned over unknown cause of coolant level More

by arm4757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Luke Michelson, Justin Kyllonen, Tanner Mariucci, Trevor Oetter , Amber Blaylock, Daytain Ward

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Jun 17, 2024

Volkswagen of Duluth responded

Thank you for sharing your feedback on your recent visit to VW of Duluth. We're pleased to hear that you found our service timely and convenient and that our team was friendly and proactive about your service reminders. Regarding your concern about the coolant level, we take such matters seriously and would like to ensure everything is in perfect order with your vehicle. Please feel free to visit us again or contact our service department so we can take a closer look and address any issues to keep your vehicle running smoothly. Your safety and satisfaction are our top priorities!

June 11, 2024

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Employee Rating

I bought tires for our Audi SQ5. The service was exceptional. I will go back to them in the future. More

by dave.whittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Luke Michelson, Justin Kyllonen, Tanner Mariucci, Trevor Oetter , Amber Blaylock, Daytain Ward

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Jun 11, 2024

Volkswagen of Duluth responded

It's fantastic to hear that you had an exceptional service experience with us! We're thrilled that you chose us for your Audi SQ5's new tires and that everything went smoothly. We look forward to welcoming you back in the future for any of your automotive needs. Thank you for your trust and your kind words! Safe driving!

May 25, 2024

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Dealership was very professional with a very quick turnaround on our Tiquan. Communication was top notch! More

by christopher.david.stevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Luke Michelson, Justin Kyllonen, Tanner Mariucci, Trevor Oetter , Amber Blaylock, Daytain Ward

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May 27, 2024

Volkswagen of Duluth responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with your Tiguan service at VW of Duluth. Our team strives to provide efficient and professional service, and we're glad we could meet your expectations. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

May 03, 2024

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Employee Rating

Everyone at Volkswagen of Duluth was courteous and knowledgeable. I received prompt efficient service. Especially appreciated the "shuttle service" back home while my car was serviced and the delivery More

by natashaklemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Huffman, Bill Fronckiewicz, Luke Michelson, Justin Kyllonen , Amber Blaylock, Erick Vollan

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May 06, 2024

Volkswagen of Duluth responded

Thank you for your wonderful feedback! We're thrilled to hear that our team at Volkswagen of Duluth provided you with courteous and knowledgeable service. Providing prompt and efficient service is what we strive for, and we're glad that you appreciated the added convenience of our shuttle service and home delivery of your car after servicing. Your satisfaction is our priority, and it's great to know that we've met your expectations. We look forward to continuing to serve you with the same high level of care in the future. Thank you for choosing us!

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