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Rob Draper
Rob Draper at Fletcher Jones Motorcars
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Rob Draper

Service Advisor

Fletcher Jones Motorcars

3300 Jamboree Rd.
Newport Beach, CA 92660

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49 Reviews

I kicked off my career in the automotive industry in 1987. I have been at Fletcher Jones Motorcars for 14 years, which has allowed me the chance to build relationships with our guests & colleagues.

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49 Reviews

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49 Reviews of Rob Draper

September 30, 2023

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This dealership has BEYOND excellent customer service. In particular, Rob and Tatum - delivered unparalleled service - not just in terms of dealerships but they rival the best customer service in the worl More

by Symorales333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tatum

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September 18, 2023

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Excellent service and customer care! The repair was done properly and the provided a loaner while my car was there. The staff is nice and helpful. Highly recommended! More

by Rayzam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 19, 2022

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Rob Draper and Aaron Graves treat me like FJ Family. They cannot be beat👍👍 i'm 76 and really appreciate feeling confident about my GLE since 2001. More

by cheripene6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Graves

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Jan 02, 2023

Fletcher Jones Motorcars responded

Hi cheripene6 , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

February 03, 2022

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Rob Draper has provided exceptional care of our S430 from the time we bought it. The service by FJ has been excellent. More

by Bill H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Feb 15, 2022

Fletcher Jones Motorcars responded

Hi BillH , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 28, 2021

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Rob Draper and the team make us feel like family best service ever Thank you More

by Dj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 30, 2021

Fletcher Jones Motorcars responded

Hi Dj , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

November 07, 2021

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Rob Draper is very helpful. He gave me updates. He answered all my text phone calls. More

by Carina Demman
Recommend Dealer
Yes

Other Employees Tagged: Minh Dinh

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Nov 08, 2021

Fletcher Jones Motorcars responded

Hi Carina , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 29, 2021

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I enjoy working with my service advisor, Rob Draper. He is always very responsive to my needs. The quality of the work performed is always “top notch”. More

by phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 02, 2021

Fletcher Jones Motorcars responded

Hi Phil , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

August 21, 2021

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Rob is and has been for many years, great to deal with. He is fast and listens to me. He makes my problems his and takes responsibility for the work and and the quality of repairs. I recommend him every ch More

by alvinjames2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 23, 2021

Fletcher Jones Motorcars responded

Hello Alvin, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you continue to experience working with Rob. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Fletcher Jones Motorcars look forward to welcoming you back for all of your Mercedes-Benz needs. Happy Driving, Your Friends and Family at Fletcher Jones Motorcars

June 25, 2021

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Rob Draper always very professional and helpful and very respectful. More

by Torres91@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 25, 2021

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your thoughtful review with us and the online community! Please feel free to let us know if we can be of any further assistance to you now or in the future. Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

June 20, 2021

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Employee Rating

Bob Evans outstanding Service Manager. Over the years from our buying our 400SL he has kept our car in perfect shape Bob Klepper was also exceptional More

by IB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Evans

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Jun 22, 2021

Fletcher Jones Motorcars responded

IB, This review made our day! We are ecstatic to know we are your dealer of choice when it comes to the care and maintenance of your 400SL and are thrilled to have your genuine compliments for Bob Evans and his exceptional level of service! We are grateful to have such heartfelt feedback. Thank you for allowing us the privilege to serve you and always feel welcome to contact us anytime! All the best, Your Friends and Family at Fletcher Jones Motorcars

Jun 23, 2021

IB responded

My email address is iberger@dc.rr.com

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