Rob Delorm

Disgraceful. You're dishonest approach to my car problem has greatly altered my life. By not honoring the CPO Warranty that YOU PLACED ON THE CAR. I need to pay o You're dishonest approach to my car problem has greatly altered my life. By not honoring the CPO Warranty that YOU PLACED ON THE CAR. I need to pay over 7k out of pocket which impacts my ability to do major life events I had planned in the next 6 months. I.E. buy a house/get engaged. All so you can save a little bit of money and not have to fix a car that you know has a known problem. More

by ESPOSITOMATT6 Verified Customer Verified Customer

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We had been very happy with our service until we took our car in at the end of December. We still haven’t received any of the call-backs that we were promised. car in at the end of December. We still haven’t received any of the call-backs that we were promised. More

by Nanagrady Verified Customer Verified Customer

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It’s always a pleasure having service at Matthews. Everyone is always so friendly and helpful. Would highly recommend Hyundai Matthews of Schenectady for services or purchasing a vehicle. Everyone is always so friendly and helpful. Would highly recommend Hyundai Matthews of Schenectady for services or purchasing a vehicle. More

by lisa.freeo Verified Customer Verified Customer

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One of two issues could not be found in the time they allotted so it was considered not a problem. But if you can show it to us bring it back. This was a bluelink issue. The second problem was a protecti allotted so it was considered not a problem. But if you can show it to us bring it back. This was a bluelink issue. The second problem was a protective covering for the rear bumper to avoid scratching when loading etc. A piece was coming off in center. It was an option item and at the time of delivery we had to have the salesman point out to us where and what it was due to its similar texture and color to the rear bumper as it was difficult to determine the difference between the bumper and the protection. This was a $70. item we probably would not have requested. This item was fully peeled off and cleaned in that center space when returned. She explained that it was left over from the vehicles PDI before we picked it up new..... ( now this was over a year ago so my IQ just dropped 125 points) and I shook my head in disbelief and happily went on my merry way. Next I left a message that my responsible service manager call me. Long and short was he just would not answer my question of Do you think that I am STUPID? As he had no proper avenue to solve this issue and was only protecting his employee and company of any fault. He wanted me to take the automobile back to them once again but I insisted they pick it up and keep it to be able to trouble shoot the bluelink and get together with the sales department on the optional piece now "missing" from the rear bumper. I was NOT going to keep running around for their convenience. Just leave it there till you fix it ! ! Just refund us our expense for the superficial coat. He them said he would call when he made arrangements to find someone to pick up the vehicle. Last I heard from them 3 weeks ago. Well my thanks to Mr Dalarm for helping us out of such a simple task. It was an update on bluelink we discovered, that YOU couldn"t and the bumper is on Matthews reputation. More

by harryony1 Verified Customer Verified Customer

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I have always purchased my vehicles at the dealership and love my new Hyundai Elantra! love my new Hyundai Elantra! More

by KGRANT228 Verified Customer Verified Customer

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Matthews Hyundai have Always make us feel like we are valued customers. I appreciate their hospitality. valued customers. I appreciate their hospitality. More

by HUNTINGLATOUR Verified Customer Verified Customer

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