Riley Cavanaugh

Sold us a vehicle for our CHILD that needs a new engine within 5 months of the purchase. They refuse to acknowledge that the car had issues when it was purchased even though the check engine light that the within 5 months of the purchase. They refuse to acknowledge that the car had issues when it was purchased even though the check engine light that they fixed at time of purchase relates exactly to the cause of the engine failure. They lied to us and told us it was just a censor replacement code. I called and asked for the codes and then had my current mechanic look them up and he confirmed the issue existed at time of purchase. Merchants refused to help in any way--they will not take the car back, they will not allow a trade in for something that does run, and they refuse to even give any sort of discount to help replace the engine. I didn't buy the extended warranty; the car had only 83k miles on it and a 2018. I also looked up the extended warranty company reviews when it was offered, and there were so many saying it was a scam, therefore, it didn't seem like a good purchase. A good business would HELP customers. I was helping my stepson buy a car, and they knowingly sold us a car with a bad engine. The fact that they are ok doing that to a child is beyond unethical and wrong. More

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Asked for round about quote for my SUV they didn’t want to do that since my car would be worth more. Drove 45 minutes to dealership. manager came out told me he couldn’t even come close to what I wanted. H to do that since my car would be worth more. Drove 45 minutes to dealership. manager came out told me he couldn’t even come close to what I wanted. He didn’t want to waste my time. I left discovered they still had my registration. Never called me to let me know they still had it. Had to drove all the way back to get it. I asked salesman why didn’t you call me? He said he didn’t know!! Wasted 2.5 hours of my time. More

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My visit was mission specific, buy a new work van. I accomplished it with the help of the staff at the store. However the closing process was a struggle, gathering the title, and other administrative I accomplished it with the help of the staff at the store. However the closing process was a struggle, gathering the title, and other administrative paperwork took one, maybe two extra 45 min trips, each way to the dealership. In the end I got a good vehicle, that I will refinance at my local credit union to get a better rate. Merchants has good people working in a very specific system. The dealer fees were more than most dealers I’ve seen and when I picked up the van I didn’t even get a full tank of fuel. More

by mitchell.gove Verified Customer Verified Customer

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Peter is by far and away the best person to deal with. Honest,open, transperant, willing to help even on days off. Honest,open, transperant, willing to help even on days off. More

by Kevin Verified Customer Verified Customer

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Made it work within my budget with no presure I worked with Dave Riley and Scott they were great I didn't have a large budget but they found us a SUV that worked and no pressure to go higher If I I worked with Dave Riley and Scott they were great I didn't have a large budget but they found us a SUV that worked and no pressure to go higher If I could give a higher rating than a five. More

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2nd car through them! No hassle, no BS like the others They WILL get you into that car you want. Try them. They’re the best in the business . We tried others and Merchants gets the job done where the other They WILL get you into that car you want. Try them. They’re the best in the business . We tried others and Merchants gets the job done where the others don’t try hard enough More

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Car shopping 🏅👍🏻🤝Thank You Mike Duval, Riley, "Chevy" & Mr Merchants himself- Scott Reinert for hooking me up today. For the 1st time I was not uncomfortable 🏅👍🏻🤝Thank You Mike Duval, Riley, "Chevy" & Mr Merchants himself- Scott Reinert for hooking me up today. For the 1st time I was not uncomfortable car shopping. You made miracles happen. I'm very happy with my 2 new to me vehicles. I will gladly be recommending and be back. 🙌🏻🚙🚗?????????? More

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Highly Recommend I highly recommend Merchants!! They went above and beyond to help me find the perfect car! Toby Pena provided the best customer service! The whole exp I highly recommend Merchants!! They went above and beyond to help me find the perfect car! Toby Pena provided the best customer service! The whole experience so fun and easy! It was my first time buying a car and he took the time to walk me through every single step!! He even helped me save money on my car insurance!!! More

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ITS A CRIME TO PAY MERCHANTS A DIME. This place was TERRIBLE to work with, well with the exception of EDWIN he tried hard. I went in and told them from the beginning what i wanted. I ge This place was TERRIBLE to work with, well with the exception of EDWIN he tried hard. I went in and told them from the beginning what i wanted. I get there and the car I wanted to see wasnt even there, i was told it was at a body shop off site.... so i look at other cars and found one, go in to do the paper work and they try to tell me i would have a $625 PER MONTH payment, on a used car.... no thanks. I went to team NISSAN in Manchester, let them know what I wanted, and i drove off the same day in a brand new car for $400 that's with my "negative equity" and a 4.9% apr. My credits not the best but they definitely tried to pull one over on me. Glad i just said NOOOOO. ITS A CRIME TO PAY MERCHANTS A DIME. More

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