Rigo Sanchez

After days and days of fretting about what car to buy I finally pulled the trigger and got a new one from Russ Darrow Mitsubishi yesterday and I’m so glad I did! Rob did a great job at helping me get the b finally pulled the trigger and got a new one from Russ Darrow Mitsubishi yesterday and I’m so glad I did! Rob did a great job at helping me get the best deal he could and I’m so happy that he made the process smooth and wayyy less scary than any other car I’ve purchased. Rigo the salesman was super helpful with teaching me how to use my new tech and getting me on my way quickly. I would send my grandma to either of these guys to get a new car because they treated me so well!! More

Report | Print

Went in to test drive a 2022 Dodge 1500 Warlock, called ahead, asked them to call me if anything changed or it sold. All they had to do is let me test drive it and I was already pretty much sold on the ve ahead, asked them to call me if anything changed or it sold. All they had to do is let me test drive it and I was already pretty much sold on the vehicle. Come to find out, I get up there and the vehicle sold, or so they say. They immediately tried to sell me on other versions with more mileage (Warlock had 6k and no accidents/reported problems), prior accidents, or both FOR MORE MONEY. Said no and walked out, 3-5 days later and the advertisement is still up and I get a message on May 2nd there's a price change on the vehicle. Don't trust this dealer at all, they use scam and bait advertisements, oh by the way this vehicle came from Quebec. Possibly a lemon they covered up on the title swap. I'd leave a review on the people I worked with... but they're not all listed, funny. More

Report | Print

This is my 2nd car I bought at this place. Just drove away with the New 2024 Mitsubishi Mirage G4 . I seriously will not go any where else to buy a car except this place. Everyone there has be Just drove away with the New 2024 Mitsubishi Mirage G4 . I seriously will not go any where else to buy a car except this place. Everyone there has been Professional towards me. They don't pressure you into buying anything. If your looking for new or used cars, go here. YOU WONT BE DISAPPOINTED!!.. Thank you Russ Darrow Mitsubishi More

Report | Print

Buying a car here was a great experience all around from the salesman to the finance guy.. Quick and easy. the salesman to the finance guy.. Quick and easy. More

Report | Print

About a year ago, I started to look at the latest version of the Mitsubishi Outlander Hybrid. Rob was the one who initially told me all about it. Took a test drive, and checked on available lease rates peri of the Mitsubishi Outlander Hybrid. Rob was the one who initially told me all about it. Took a test drive, and checked on available lease rates periodically - with help from Rob and Chris. Just came back to the dealership and got a lease deal put together, thanks to Rob and Dan. Appreciate all the fine folks at Russ Darrow. More

Report | Print

Very nice kind helpful, everyone was kind to my children also they had coloring and treats for the kids also they had coloring and treats for the kids More

Report | Print

They have outstanding customer service and customer care at this dealership. I never have any issues nor problems anytime I go there. They go above and beyond and make sure that I’m taken care of. at this dealership. I never have any issues nor problems anytime I go there. They go above and beyond and make sure that I’m taken care of. More

Report | Print

Experience from start to finish was great. Customer service from Rigo and others met our expectations! Thank you for the awesome buying experience. Customer service from Rigo and others met our expectations! Thank you for the awesome buying experience. More

Report | Print

Terrible Customer Service: does not stand behind their vehicles. No integrity. Very unprofessional. Hard to work with. I bought a highlander off of the used lot! I drove over 4 hours to get the vehicle o vehicles. No integrity. Very unprofessional. Hard to work with. I bought a highlander off of the used lot! I drove over 4 hours to get the vehicle only to end up in the shop 1 week after I got it. A tranny hose leak and issues with the gear case. While they stood behind those fixes… I continued to have issue with the gear lube that continued. Words like “well if the other dealership treated you so well why don’t you buy from them.” And a focus on and extended package rather than how they were going to take care of me was the least. Will NEVER return to such a poor dealership. More

Report | Print

2017 Ford Focus problem jerk was having problems going into gear from stop to go position, and wanted to return after having it for 8 days. In order for me to have Russ Darrow Mitsubishi, Waukesha take into gear from stop to go position, and wanted to return after having it for 8 days. In order for me to have Russ Darrow Mitsubishi, Waukesha take back the car and get my trade in back, they made me apply for another loan to get my car back. Now the price of the loan is 15,000, Before trade in my loan had only 10,000 left to pay on it. I feel I got taken advantage of, because I only had the new car for 8 days. I feel it was wrong for Russ Darrow to charge me 5000.00 more. And kept my 1000 dollar down payment, which doesn't show on contract. Service denied the issues and told me to take it to a Ford dealership. Steve in the service dept drove the car with me and agreed there were issues, but the General manager told me that this wasn't true. Sales and Service dept. had so many stories and lies they couldn't remember what they told me before. Tried to save money to reduce car payments. Now I'm paying more for my original car and higher monthly payments. I got so screwed over and now really suffering to survive just because I was sold a bad car. Do you research before buying, when you hear one lie or have their words be different coming out of another person's mouth, then stop because you're getting taken advantage of. I trusted Rico (salesman) not to take advantage of me, since I personally knew him and his wife, but unfortunately I was wrong. More

Report | Print