Rico Palomino

If you’re looking for a dealership that prioritizes deception over integrity, Ghent Cadillac might be what you’re after. My experience was nothing short of a nightmare, showcasing their lack of profess deception over integrity, Ghent Cadillac might be what you’re after. My experience was nothing short of a nightmare, showcasing their lack of professionalism and disregard for customer satisfaction. The car I purchased looked drastically different from the meticulously reviewed photos online—mis-matched paint that their so-called “detailed inspection” completely missed. According to their paperwork, the vehicle was detailed for over two hours, yet no one noticed (or admitted to noticing) the glaring issues. The sales representative, Rico, claimed he didn’t see it, but I find that hard to believe. After I noticed the problem in daylight, I immediately reached out, only to be dismissed. To make matters worse, their inspection report was riddled with inaccuracies. They claimed the brakes were in good condition; I had to replace them and machine the rotors less than a week after purchase. Headlights listed as functional? They weren’t. Clearly, their reports are unreliable, and they make no effort to stand by them. Rico Palomino was unprofessional and dishonest throughout the process, even hanging up on me when confronted. His behavior seems to reflect the culture of the dealership, led by the equally untrustworthy Jessica Z. Do yourself a favor and avoid Ghent Cadillac altogether. There are plenty of reputable dealerships in Denver that value honesty and customer service—this is not one of them. Consider yourself warned. More

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Our experience was great. They helped us find what we needed and got it taken care of for us. They helped us find what we needed and got it taken care of for us. More

by jer5sirios Verified Customer Verified Customer

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Salesman is new and just kept working with me and finally found what worked for my needs and money found what worked for my needs and money More

by debiestes69 Verified Customer Verified Customer

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The care and detail that this team (and owner) go to is unmatched in the state. Truly impressive to see the passion and knowledge that they put forth in what they do every day. I won’t buy a car at another unmatched in the state. Truly impressive to see the passion and knowledge that they put forth in what they do every day. I won’t buy a car at another dealership. More

by agronewo Verified Customer Verified Customer

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Great people and a great dealership. Everyone was very nice and helpful. Tito Gilman was great Everyone was very nice and helpful. Tito Gilman was great More

by hunterpaiz Verified Customer Verified Customer

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Great Family dealership! I would definitely recommend friends and family to do business with Ghent Chevrolet. I would definitely recommend friends and family to do business with Ghent Chevrolet. More

by lucios4 Verified Customer Verified Customer

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Everyone who helped was great and I am going to recommend Ghent everytime! Thank You Ghent everytime! Thank You More

by Dayana Sardina-Terrazas Verified Customer Verified Customer

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This is a great dealership that takes time in making sure your needs are met without a hassle! sure your needs are met without a hassle! More

by Kcoats Verified Customer Verified Customer

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He is a liar! I will not shop at Ghent ever again. I ordered a vehicle after Rico had made sure I was qualified we ordered it and he told me 3 to 4 months. I waite I will not shop at Ghent ever again. I ordered a vehicle after Rico had made sure I was qualified we ordered it and he told me 3 to 4 months. I waited and called every 2 weeks and Rico had told us that GM motors did pick up my ordered. I called today as it was supposed to be any day. And Rico has said that he had never said it was picked up and he never said that, but he did infact state it multiple times “the orders had been picked up.” And then the next time we called “ it should be here within the next 40 days.” When we were ordering he said that the orders get picked up every week and for it to not be picked up IN FOUR MONTHS! Then my mother had gotten a car from him and they “lost” the fob. We called to see and he said “ we can’t find it.” He said he will program one for us and he NEVER did. It has been well over a month that we have been waiting for the fob More

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It was close to home and they found us a good rate on the loan loan More

by drdavecro83 Verified Customer Verified Customer

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