Ricky Ochoa

I recently purchased a vehicle from Foundation Kia in Wheat Ridge, Colorado, and I feel compelled to share my experience due to the deceptive tactics used during the transaction. I was clear that I wa Wheat Ridge, Colorado, and I feel compelled to share my experience due to the deceptive tactics used during the transaction. I was clear that I wanted $17,000 for my trade-in, and the dealership said they could meet this request if I agreed to finance the car rather than pay cash. They explained that financing would benefit them and assured me I could pay off the car at any time without incurring additional interest or costs. Trusting this arrangement, I agreed, believing the process would remain fair and straightforward. However, during the signing process, the amount listed on the contract for my trade-in was only $15,700. When I questioned this, the dealership explained that the difference was offset by “effective sales tax savings.” At the time, I didn’t fully understand what they meant. I was understandably overwhelmed by the complexity of the transaction and focused on loan terms, interest rates, and monthly payments. It wasn’t until I got home and reviewed the contract in a calm environment that I realized the explanation was deceptive. The “effective sales tax savings” they referred to is a benefit of state law, which calculates sales tax based on the price difference between the trade-in value and the cost of the new car. This is not a dealership concession—it is a standard tax rule. In reality, this explanation was used to obscure the fact that they never honored their promise to pay $17,000 for my trade-in. To make matters worse, I later discovered an unexpected $799 charge for a LoJack aftermarket product that I neither requested nor recall being clearly informed about. This charge was buried in the paperwork and added to my frustration. I contacted the dealership and proposed a fair compromise: a refund of $1,449 to cover $650 (half the trade-in difference) and $799 for the unwanted product. In addition, I asked for confirmation that there is no prepayment penalty for paying off the loan early, as they had indicated during the sales negotiation. Despite assurances that my concerns would be reviewed, the dealership has not responded to any of these issues. If the dealership truly believed they had given me a fair and honest deal, they would have done everything in their power to communicate this and address my concerns. Because they cannot back up their deceptive ploy and do not have the truth on their side, they have chosen to ignore me instead. This experience has left me deeply disappointed. While the dealership’s actions may technically be legal, they are far from ethical. I am in the process of contacting consumer agencies to question whether these practices are ethical—or even legal—for that matter. I hope sharing my story will caution other buyers and encourage Foundation Kia to adopt honest and transparent practices moving forward. I will visit here again to post any updates, including whether or not Foundation Kia makes any effort to make things right. More

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Avoid this Kia dealership! Foundation Kia sold me a Certified Pre-Owned Kia EV6 with a live mouse in it. The dealer knew something was wrong because between our 1st test drive Foundation Kia sold me a Certified Pre-Owned Kia EV6 with a live mouse in it. The dealer knew something was wrong because between our 1st test drive and 2nd test drive the dealer 'cleaned' and air freshened the car. But they didn't notice mouse droppings when 'cleaning'. We test drove theEV6 the 1x on 8/10/24. We bought the EV6 on 8/17 plus an extended warranty. On 8/31 we noticed the car smelled and found mouse droppings in the car. We didn't notice the smell sooner due to the strong air freshner the dealer used in the car. We found mouse droppings all over the car. We have never had a mouse in our garage or other car. The only mouse problem is in the EV6. My partner and I both work and he is taking graduate classes so it is hard to bring the car in on a weekday. When I brought the EV6 back to Foundation on 9/7 service refused to help me because I hadn't made an appointment. The salesperson challenged me for not calling about the problem, not making an appointment, and not bringing in the car sooner. They refused to help me and told me to talk with the general manager but the GM wouldn't be in until 9/9. When my partner returned on 9/9 the GM refused to speak to my partner. The salesperson said the dealership won't take responsibility for the mouse, won't help remove the mouse and clean the car, and won't cover the cost if we remove the mouse and clean the car. The salesperson told my partner that if he didn't take the car off their lot, they would have it towed and impounded. We are now stuck with trying to find and catch the mouse, making sure the car doesn’t have damage, and getting the car detailed without any help from the dealer or financial assistance. Because the car smells, this also involves us borrowing or renting cars so that we can get to work. Once you've spent your money on a car at Foundation Kia, the people at this dealership do not care about you or your vehicle. Do NOT buy from Foundation Kia. More

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I tried to put a deposit down on a car and their sales person (George) put it on the wrong vehicle. He told me the car was ready and it would be arriving the next day so I can get the loan (that was good person (George) put it on the wrong vehicle. He told me the car was ready and it would be arriving the next day so I can get the loan (that was good for 45 days) sorted out. The next day I asked for the VIN and that's when he told me "there was a mixup" and "would you be interested in this other vehicle?" I tried calling and getting things sorted out and got continuously ghosted by the dealership and never given a straight answer. Finally started talking with the manager (Ricky) who attempted to help me by finding the vehicle I had wanted and said he was going to try to contact another customer to see if they were intending on going through with their ordered vehicle that matched my requested specs. I ended up going up to Fort Collins Kia because I didn't want to deal with it. Icing on the cake, based on the reviews on this site, it seems like it's not the first time people have been unhappy with George. More

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Foundation Kia is awesome! They helped me with everything I needed. Overall I’m a happy camper! They helped me with everything I needed. Overall I’m a happy camper! More

by jedsalvador Verified Customer Verified Customer

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Everybody I worked with at the dealership was amazing (Ryan, finance, Ricky & Matt)! They went out of their way to make sure I had everything I needed before, during, and after purchase. This was also th (Ryan, finance, Ricky & Matt)! They went out of their way to make sure I had everything I needed before, during, and after purchase. This was also the fastest car buying experience in my life - we were all organized. Great crew up there at Foundation!! More

by stacey.smith.co Verified Customer Verified Customer

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I cant thing of 15 words. But I love my new car purchase. Thanks a bunch But I love my new car purchase. Thanks a bunch More

by nicksmith507 Verified Customer Verified Customer

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My husband had a great time negotiating a deal for my new 2023 Kia Sorento Hybrid SX Prestige. Working with Elijah was great. He was professional, polite, and very sweet. The entire staff was very helpful wh 2023 Kia Sorento Hybrid SX Prestige. Working with Elijah was great. He was professional, polite, and very sweet. The entire staff was very helpful when transitioning from my 2014 Kia Sorento to my 2023 Kia Sorento. Elijah was impressive when explaining all the functions of the 2023 Sorento. More

by rkyokell Verified Customer Verified Customer

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Had a great time shopping, the guys were awesome and very helpful. Answered all my questions and just enjoyed my experience. helpful. Answered all my questions and just enjoyed my experience. More

by amanda.trujillo0 Verified Customer Verified Customer

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Great job by all. Professional and very competent. Will be back when we need another vehicle Professional and very competent. Will be back when we need another vehicle More

by ty.goerke Verified Customer Verified Customer

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Great experience! When I arrived I was helped in a timely manner in all members of the staff were helpful and knowledgeable When I arrived I was helped in a timely manner in all members of the staff were helpful and knowledgeable More

by williamstanesha19 Verified Customer Verified Customer

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