Ricky Gulati | Page 2

What differentiates BMW dealerships is not the cars. ..they are all great...it's the people. This is the 4th car we have leased or bought from BMW of Silver Spring. All of those experiences were great. ..they are all great...it's the people. This is the 4th car we have leased or bought from BMW of Silver Spring. All of those experiences were great. But honestly, our last purchase, guided by Eric Lovo, was extraordinarily wonderful. He was helpful beyond belief. He worked with us on a really good deal. He patiently spent what seemed like hours taking us through the wonders of the new X5 technology and installed our old roof rake on the new car. I'd love to suggest ways in which the experience could be better...but neither my wife nor I could come up with a single idea. If anyone wanted to buy or lease a BMW, I'd give Eric's name in a heartbeat. We worked with Dave Strassman in the past and he was great. Eric filled those large shoes magnificently. More

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Amit Thank is very thorough and knowledgeable and made it easy for me to learn and remember all the fabulous new features. I'm new to BMW and Amit followed up several times to make sure I was happy with my n easy for me to learn and remember all the fabulous new features. I'm new to BMW and Amit followed up several times to make sure I was happy with my new car. This is exceptional service! More

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Edwin was very helpful and patient. He answered all the questions, did his best and ensured that I walked out with the new car keys. He answered all the questions, did his best and ensured that I walked out with the new car keys. More

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Over all very happy with Desirea Jackson and the that we bought, but the service department was slow in cleaning up the cat bought, but the service department was slow in cleaning up the cat More

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I was in desperate need for a car. I knew I wanted a BMW because I owned one before and enjoyed the performance. I met Ron Askew previously when I stopped by the dealership in October. I knew I wanted a BMW because I owned one before and enjoyed the performance. I met Ron Askew previously when I stopped by the dealership in October. I wanted to just look around, and Ron saw me and answered some of my questions. Ron is friendly, knowledgeable and an excellent listener. I wanted to purchase an SUV but wasn't able to and Ron and his manager worked together to make me happy. I purchased a beautiful 4-door sedan. I was very impressed with his patience with me. Such a relief! I appreciate all of his efforts to put me in a BMW. In addition, the finance manager, Ricky Gulati was very knowledgeable, friendly, detailed, and an excellent listener. When I had a question, he explained the answer in a way I could understand. Made my finance experience comfortable. Amit Thanki was a joy to talk! There are so many bells and whistles to my car and Amit talked me thru the different ways of using the bells and whistles. Amit made me feel comfortable about asking questions and he addressed all of my concerns. He definitely has a lot of patience, and I appreciated his help. Last but never least, the receptionist, Lisa. She is the first person I saw when walking in the dealership. Lisa meets you with a smile. She is very pleasant, and attentive, making sure I had what I needed, pointing me to where I should go in the dealership and also a nice person to talk to while waiting for the decision-making on my car. It was a great experience and I would definitely recommend anyone looking for a nice car to BMW of Silver Spring. Kudos to the Team. More

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Kyle was a pleasure to work with. He made my car buying process easy. He was extremely knowledgeable and very helpful as we stepped through the process. I will be recommending Kyle He made my car buying process easy. He was extremely knowledgeable and very helpful as we stepped through the process. I will be recommending Kyle to others who are in the market for a BMW. More

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I had the pleasure of meeting and walking through my BMW with Amit. He was kind, patient, and incredibly knowledgeable. He provided a thorough walkthrough of the car, highlighted many features I didn’t know with Amit. He was kind, patient, and incredibly knowledgeable. He provided a thorough walkthrough of the car, highlighted many features I didn’t know existed, and patiently answered every question I had. I’m glad I purchased my BMW from Silver Spring! More

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Outstanding buying experience at every turn-super professional team! Desirea gave chill vibe & confidence so that I could make decisions I could live with. Well versed on brand products. professional team! Desirea gave chill vibe & confidence so that I could make decisions I could live with. Well versed on brand products. More

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Amazing customer service and support throughout the entire process. Christian and Ricky were both remarkable. I will forever appreciate their business. entire process. Christian and Ricky were both remarkable. I will forever appreciate their business. More

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I had the absolute best experience for my first time. I couldn’t have asked for a better representative. He was extremely knowledgeable and friendly. I will be recommending. I couldn’t have asked for a better representative. He was extremely knowledgeable and friendly. I will be recommending. More

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