Ricky Bautista
Ricky Bautista at Audi Hoffman Estates
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Ricky Bautista

Audi Brand Specialist

Audi Hoffman Estates

1200 W Golf Rd
Hoffman Estates, IL 60169

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4.8
39 Reviews

Languages Spoken

Spanish Spanish

4.8

39 Reviews

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39 Reviews of Ricky Bautista

April 12, 2025

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Employee Rating

Front brakes and rotors were replaced at your dealership. The brake dash light was coming on and it turns out your techs did not replace the brake sensor and they just zip tied the broken sensor and left it. More

by dbrozewski
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 13, 2025

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 07, 2025

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We had a pleasant experience. Not pushy! Ricardo worked with us and we feel like we got a fair deal! More

by SARAHSAXINGER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2025

Audi Hoffman Estates responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 22, 2025

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Everything was ok , good work, service, time, the people who are working there nice and kind More

by EPPYS_DRYWALL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Duranovic

Feb 23, 2025

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

February 16, 2025

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Great service prompt and efficient. Everyone did their jobs well and I had a good experience More

by Robert
Service Price Transparency
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Recommend Dealer
Yes
Feb 16, 2025

Audi Hoffman Estates responded

Thank you so much, Robert, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

February 11, 2025

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Mike Macedon and his team were outstanding—not only in securing the cars we wanted but also in quickly arranging winter tires and floor mats. Overall, their customer service was exceptional, and we will d More

by OLIVER.BRAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 11, 2025

Audi Hoffman Estates responded

Oliver, thank you so much for choosing Audi Hoffman Estates! Please let us know if we can be of any more assistance.

January 31, 2025

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I really liked that someone came to great us almost immediately. Amanda listened to what we were looking for and was very knowledgeable! I can't go without mentioning how much we both loved the four le More

by Sherry
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eddie Duranovic, Amanda Filios

Feb 01, 2025

Audi Hoffman Estates responded

Thank you, Sherry! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

January 23, 2025

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Took great care of me, excellent customer service, complementary coffee and water just no snacks but still excellent service, and the dog made it a 5 star. More

by faquinoramos
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2025

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 09, 2025

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Quick, efficient, convenient and organized. Audi at Hoffman looked after my needs, allowing me to drop the car off and pick up after hours. More

by FRANCIS.BRADY
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert LeGault

Jan 10, 2025

Audi Hoffman Estates responded

Francis, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

December 24, 2024

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Employee Rating

Great customer service with very friendly and knowledgeable staff. Can only recommend this dealership for their good overall service! More

by OLIVER.BRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2024

Audi Hoffman Estates responded

Thank you, Oliver! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

December 22, 2024

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Employee Rating

I had a great experience and love my new Audi! Ricardo and everyone we worked with were super helpful. The closing process was fast and efficient. Great job all around! More

by BECKER3710
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Duranovic

Dec 23, 2024

Audi Hoffman Estates responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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