Rick Tatum

We came to Bluebonnet because our neighbor had such great things to say about the dealership. They really did go to battle for us. Art and Rick got us into our dream truck. We couldn’t have done it with out things to say about the dealership. They really did go to battle for us. Art and Rick got us into our dream truck. We couldn’t have done it with out them. They never gave up and went that extra mile and then some. We are a self employed family and it was rather hard getting it done, but they got it done. Customer for life! More

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Awful First Used Car Experience First off, I would like to say STAY AWAY FROM BLUEBONNET CHRYSLER DODGE. Tom Allen was a great salesman, assuming that he did not know about all of First off, I would like to say STAY AWAY FROM BLUEBONNET CHRYSLER DODGE. Tom Allen was a great salesman, assuming that he did not know about all of the problems with the truck when he sold it to me. The rest of the staff I have talked to at Bluebonnet have not done anything for me, except put around 100 extra miles on my truck, wasted time, and gas with nothing improving on my truck. I purchased the truck in early May. I have taken the Dodge Ram up to Bluebonnet Chrysler Dodge three times so far in a span of one month. I took the truck to a repair shop, and they told me that the rotors were warped and that's why my brakes sounded horrible. The first time I took it up there, the used car manager said the problem would be fixed and gave me a loaner vehicle. The next morning, I received a call from the used car manager that the loaner vehicle had been purchased, and asked me if I would drive the vehicle up to the dealership to get a new loaner, or they could have someone drive down to me. I offered to drive the loaner up to BB Dodge because I was happy with the dealership for taking care of my truck's problems. In return, the used car manager told me that I would get a year's worth of car washes to The Wash Tub. After returning the loaner, and getting a different loaner, I was on my way back to San Antonio. The used car manager never gave me the car wash voucher, but that was fine, as I really just wanted to fix my truck. I got a call eight days later from the service department, and they stated that there was nothing wrong with the truck (I guess my brakes were just randomly squeaking for no reason?). After this, I drove back up to the dealership, traded out the loaner, and got back in my 2008 Dodge Ram. Before I even made it back to San Antonio, I noticed the brakes were squeaking. I took it into two other repair shops in San Antonio. Both repair shops, once again, stated that the back rotors needed to at least be resurfaced, and possibly be replaced. So I took the truck back up to New Braunfels on the 29th of June, and the used car manager was not there. I talked with the service department, and they could not even locate my name on the system. They had the name as Nicholas Barista in the system as owning the truck. This made there be a long delay in even being able to talk with the service department, because it showed that I wasn't even the owner of the vehicle. I talked with someone else at Bluebonnet since the used car manager was not there. We agreed I would bring the vehicle back when the used car manager got back. When I was back home in Indiana for the 4th of July, I was in contact with Veronica Diaz about my title, because I tried to register the truck in Indiana. I never received a title, because Veronica said my finance manager was supposed to follow up with me and see where I wanted to register my vehicle, in Indiana or Texas. So my title was sitting with Veronica for two months because I never had a follow up that was supposed to happen, and that has made it so I just received my license plate and registration now, two and a half months after the purchase of the truck. Finally, on Saturday June 9th, I took my truck back to the dealership for the third time. I met with the used car manager, and he talked with the service department. Instead of giving me a loaner and actually making an effort to look at the truck, the service department stated that there couldn't be anything wrong with the rotors. They just did a quick fix on it, as the service manager believed it was just dust in the brakes causing the squeaking. So they "fixed" the truck, and on the drive back once again, the brakes sounded worse than they ever have. They still sound like that today. I bought a vehicle from an actual certified dealership instead of a used car dealership so that if I had a problem, I thought it would be taken care of. Bluebonnet dodge, even if it was a random occurrence, made no effort with the customer in this case. I have emailed the general manager of the whole dealership, and never heard a word back. Gave him the whole outline of what happened, and he never tried to alleviate the situation. Worst place I have ever dealt with in my life. More

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This was probably the best experience I have ever had in visiting a dealership and purchasing a vehicle. The staff was great, the selection of vehicles was great, and the price was great!I never felt like a visiting a dealership and purchasing a vehicle. The staff was great, the selection of vehicles was great, and the price was great!I never felt like any high-pressure salesmanship was going on. In fact, it was the first time I felt like the team was really trying to get me the best vehicle at the best price possible. Rick, and the rest of the Bluebonnet team, really took care of me...highly recommended!!! Thanks More

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Rick was a pleasure to deal with. I would highly recommend him for new or used vehicles for those who don't want a pushy salesman. recommend him for new or used vehicles for those who don't want a pushy salesman. More

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I visited all dodge dealers from the san antonio/austin/bastrop areas...nothing but headaches! I found bluebonnet and sales rep/floor manager Rick Tatum. Rick was absolutly professional and antonio/austin/bastrop areas...nothing but headaches! I found bluebonnet and sales rep/floor manager Rick Tatum. Rick was absolutly professional and rocked a personality similiar to both my wife and I. Rick and his finance dept. was straight up...even with a trade in! This made for a very good experience and resulted in the purchase of my new dodge ram. Thanks to Rick Tatum and all of Bluebonnet. Exellent staff A+! More

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My husband and I went to Blue Bonnet Chrysler/Dodge because a friend recommended that we try them. Our experience was very good from the moment we arrived. I test drove a Dodge Journey and choose a n because a friend recommended that we try them. Our experience was very good from the moment we arrived. I test drove a Dodge Journey and choose a new 2011. We are loyal Chrysler/Dodge customers and this is our 4th vehicle in 18 years. We like the warranty and service that comes with the Chrysler/Dodge products. Our last car was 8 years old and they gave us a fair trade in considering it had to be towed in. We will highly recommend Blue Bonnet Chrysler/Dodge to our friends and family who are looking for a car. More

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Very friendly dealership. The experience wasn't grueling or pressured. All contact with anyone who worked there was excellent and they worked hard to make sure that I was a satisfied customer. I live 4 hour or pressured. All contact with anyone who worked there was excellent and they worked hard to make sure that I was a satisfied customer. I live 4 hours away and drove there to buy a used vehicle and I wouldn't hesitate to do so again. The only problem was that I had to wait for over an hour to get a current inspection sticker applied to it. The salesman Rick and the finance officer Ken were very enjoyable to do business with. More

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well informed,easy to work with, concern for customer needs,good stock of vehicles, reasonable price and reasonable trade in value, close to home but cost of extended warrente too high needs,good stock of vehicles, reasonable price and reasonable trade in value, close to home but cost of extended warrente too high More

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