Rick Stuflick

Steve is knowledge with the MB product line. Not overbearing allows the time to process the information in a pleasant conversational voice . Not overbearing allows the time to process the information in a pleasant conversational voice . More

by ZacKelsey57 Verified Customer Verified Customer

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It is the people who make the relationship lasting. Trust and care for years is what I love. Trust and care for years is what I love. More

by THERA Verified Customer Verified Customer

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Everybody from sales to service has always been attentive, professional and warm in personality. I have nothing but five stars for the entire staff. attentive, professional and warm in personality. I have nothing but five stars for the entire staff. More

by jesseortizgolf Verified Customer Verified Customer

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Always fits me in whenever I need urgent service wonderful customer care and always gets me rides to and from. wonderful customer care and always gets me rides to and from. More

by rhm7200 Verified Customer Verified Customer

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Responsive and easy to deal with. We have purchased several vehicles and will continue as long as Mercedes offers compelling vehicles We have purchased several vehicles and will continue as long as Mercedes offers compelling vehicles More

by truman0 Verified Customer Verified Customer

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We appreciated the shuttle to our hotel and back. Friendly and attentive service. Liked snacks and coffee maker were great. Friendly and attentive service. Liked snacks and coffee maker were great. More

by WMPLAMB Verified Customer Verified Customer

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I’ve worked with both sales & service during my multi-decade relationship with Smothers, & they have always impressed me with their personnel. Even at times when I’ve had a concern about an issue t multi-decade relationship with Smothers, & they have always impressed me with their personnel. Even at times when I’ve had a concern about an issue they were open & cooperative in working to resolve the issue. More

by DIMMERS Verified Customer Verified Customer

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I recently purchased a 2025 Mercedes-Benz GLB from Mercedes-Benz of Santa Rosa, and it was a world-class experience from start to finish. Honestly, I wish there were 6 or 7-star options available beca Mercedes-Benz of Santa Rosa, and it was a world-class experience from start to finish. Honestly, I wish there were 6 or 7-star options available because 5 stars just doesn't seem like enough to describe how well I was treated. The Personal Touch You can really tell that this is a family-owned dealership. Unlike the big corporate stores, there is a genuine personal touch here that makes you feel like part of the family. The service reflected that warmth and care at every step. A "Dream Team" The deal I got on my GLB was awesome, but the people were even better. A huge thank you to Sandra Amador-she was my salesperson and was patient and knowledgeable, helping me find the right vehicle for me. Herbert Schonian and Rick Stuflick, the sales managers, helped me get a deal that was better than I hoped for finding special incentives that weren't even on Mercedes' website. And Erin Mahre in Finance was very professional taking time to explain the ridiculous amount of paperwork. These four individuals are the gold standard of customer service. They were professional, transparent, and went above and beyond to make sure I was happy. It wasn’t just a transaction; they made sure the entire process was seamless and stress-free. My New Ride The 2025 GLB is incredible—the perfect blend of luxury and utility. I walked away not only with a vehicle I love but with the peace of mind that I bought it from a local business that truly cares about its reputation and its customers. If you are in the market for a Mercedes-Benz or other luxury vehicle, do yourself a favor and head to Santa Rosa. They will take amazing care of you! More

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Both Steve Carlton and Rick Stuflick treated me wonderfully. Their promptness in dealing with me, answering all my questions and helping me navigate an out of state purchase, made dealing with them wonderfully. Their promptness in dealing with me, answering all my questions and helping me navigate an out of state purchase, made dealing with them more than a pleasure. Mercedes-Benz should be proud to have such exceptional employees working for them. More

by mikekroitor Verified Customer Verified Customer

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Such a wonderful team and experience Rick is A delight to work with over the years to work with over the years More

by VGOLDE Verified Customer Verified Customer

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