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Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
361 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

361 Reviews

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Dealership Experience

9 yrs, 8 mos

Industry Experience

42 yrs, 9 mos

361 Reviews of Rick Libby

January 27, 2025

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Employee Rating

It seams like the Service Dept. Is a better operation then the car sales dept. More

by DANIELAWILENSKY
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Recommend Dealer
Yes
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Jan 31, 2025

Fort Myers INFINITI responded

Hello, we appreciate you taking the time to leave us this feedback. We would like to have a better understanding about your experience. Please reach out to us at (888) 690-3484 at your earliest convenience and we will do our best to resolve this with you.

January 21, 2025

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Employee Rating

Everyone at the dealership was very professional and treated me like I was their only customer. I’ll be back. More

by jholte2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Jan 24, 2025

Fort Myers INFINITI responded

Hello, thank you so much for your feedback about Fort Myers INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

January 19, 2025

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Employee Rating

Everything was great from road side assistance to getting our tire replaced. We initially called Walter, our salesperson and he was fantastic helping us to know how everything would work. Our service guy R More

by KSREIDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Walter Dolan

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Jan 21, 2025

Fort Myers INFINITI responded

Hi Ksreidy, thank you so much for your feedback about Fort Myers INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

January 17, 2025

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Great customer service, Rick is very professional and knowledgeable. I will go back and refer More

by moncadp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Young girl who parks the car

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Jan 20, 2025

Fort Myers INFINITI responded

Hi, thank you so much for your feedback about Fort Myers INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

January 10, 2025

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Employee Rating

I always have a excellent time going to infiniti Its always smiles and great service!! I love coming to see everybody and enjoy a great cup of coffee while I sit and wait with a refreshing bottle of wat More

by clarencejean855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Jan 10, 2025

Fort Myers INFINITI responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Fort Myers INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 10, 2025

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Employee Rating

The service is outstanding. I never have to wait for thinks to be done on time More

by MIREKB239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 12, 2025

Fort Myers INFINITI responded

Hi, thank you so much for your kind words about your experience here at Fort Myers INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed.

January 10, 2025

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I have had Infiniti car since 2016 and always Excellent services and people really friendly people with good attention and great job And I recommend it without thinking. More

by irttrucking2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Jan 12, 2025

Fort Myers INFINITI responded

Hello, thank you so much for your kind words about your experience here at Fort Myers INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed.

January 10, 2025

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Employee Rating

Concierge was excellent. Although I was not offered a loaner from the dealership, they did extend a hertz rental, in which I was not pleased More

by JHALL40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Jan 12, 2025

Fort Myers INFINITI responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for leaving feedback. Please reach out to us at (888) 690-3484 so we may identify ways to improve your experience.

January 09, 2025

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Employee Rating

They perform required services satisfactorily. I am disappointed with their desire to help solve problems without replacing parts. I needed a screw to retain a front panel & they couldn’t provid More

by LarryOrtt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Fort Myers INFINITI responded

Hi Larryortt, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (888) 690-3484 to share more details about your visit so we can make things right.

January 04, 2025

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Employee Rating

My car was taken car of when I brought it into the dealership...very happy with my service and how quickly they got it back to me More

by pkourafas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Jan 06, 2025

Fort Myers INFINITI responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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