Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
322 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

322 Reviews

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Dealership Experience

9 yrs, 5 mos

Industry Experience

42 yrs, 6 mos

322 Reviews of Rick Libby

November 22, 2024

Dealership Rating
Employee Rating

Rick Libby was thorough and very professional. As always he made sure I got every question I asked answered. Rick is a tremendous asset to Infinity. More

by RGarciasb
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

November 22, 2024

Dealership Rating
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I used the valet service option for the first time and I found it very convenient. I'm always satisfied with the service at this dealer. More

by JACKIEBIDWELL3
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Adriana VanBuren

November 20, 2024

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Professional and friendly employees, clean and comfortable waiting area. Prompt in servicing my car and returned to me washed More

by mhonden
Service Price Transparency
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Recommend Dealer
Yes
Nov 21, 2024

Fort Myers INFINITI responded

Hi, thank you so much for your feedback! We hope you have a great day!

November 19, 2024

Dealership Rating
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Excellent communication and attentive customer service! My service advisor, Rick, did a great job! Would definitely recommend. More

by jreits
Service Price Transparency
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Recommend Dealer
Yes
Nov 21, 2024

Fort Myers INFINITI responded

Hi, thank you so much for your feedback! We hope you have a great day!

November 19, 2024

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The service advisor. Rick is always extremely in assisting me whenever I have questions on any matter. Being still fairly new to the area it is appreciated. More

by SOENBRI
Service Price Transparency
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Recommend Dealer
Yes
Nov 21, 2024

Fort Myers INFINITI responded

Hi, thank you so much for your feedback! We hope you have a great day!

November 17, 2024

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Without fail, Rick has been professional, kind, transparent, and ensures prior to me leaving that any concerns I may have are addressed. Thank you!! More

by t_black_smf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Fort Myers INFINITI responded

Hi, thank you so much for your kind words about your experience here at Fort Myers INFINITI. We try every day to satisfy our customers and it’s always nice to know when we succeed.

November 14, 2024

Dealership Rating
Employee Rating

Nice people good environment though I was told my tint would be darker than what was actually installed but it’s whatever they paid for it with the purchase . I can always get it done somewhere else to my More

by cmarsh6060
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gage is a 5 star employee

Nov 18, 2024

Fort Myers INFINITI responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2024

Dealership Rating
Employee Rating

As always, I’m immediately greeted by a gentleman who took my keys & directed me to Rick Libby. I’ve been working with Ricky since I purchased my vehicle several years ago. He’s very professional and c More

by loriandersen75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Fort Myers INFINITI responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 10, 2024

Dealership Rating
Employee Rating

Pros: Car was returned in perfect condition/interior, exterior/interior perfectly clean. Cons: When job done and I left shop, I found engine light “ON”. So, I returned back, car light was adjusted and More

by VIKMAR
Service Price Transparency
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Service Time
Recommend Dealer
Yes

November 09, 2024

Dealership Rating
Employee Rating

The attention to detail provided by Infinity personnel was top notch. From the initial call to the pickup service, I’m still impreesed. More

by GAVIN1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago , TY and Clarence were top notice and provide a white glove drop off and pickup.

Nov 10, 2024

Fort Myers INFINITI responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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