Rick Layman

Ryan left us during the deal but Chris Capone took over. He did a great job! He stayed well past closing time to finish the deal and show us the features of the van we bought. The dealership over all was ex He did a great job! He stayed well past closing time to finish the deal and show us the features of the van we bought. The dealership over all was excellent! More

by dparsonjr Verified Customer Verified Customer

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Great communication and prompt service with explanations of everything that was worked on with inspection and tire rotation of everything that was worked on with inspection and tire rotation More

by Wbrest74 Verified Customer Verified Customer

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Friendly, professional, accommodating, from the first minute to the time we said good night the entire staff made us feel cared about and wanted to make us happy. minute to the time we said good night the entire staff made us feel cared about and wanted to make us happy. More

by hgmiller Verified Customer Verified Customer

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Ryan was very helpful to me. He made the process very easy and did his best to find me what I wanted. He made the process very easy and did his best to find me what I wanted. More

by raydroney Verified Customer Verified Customer

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What a fantastic expierience from start to finish. Rick and the Diehl Toyota of Hermitage team exceded all of my expectations and have set a new bar for customer expierience. I was looking to trade in Rick and the Diehl Toyota of Hermitage team exceded all of my expectations and have set a new bar for customer expierience. I was looking to trade in my current car and get into a more fuel efficient vehicle. I was looking at a Corolla Cross Hybrid in a specific color and with specific features. Rick worked with me for over two months to locate a vehicle. I live over 30 miles from this dealership and there are at least two other ones that are closer to me. Those dealerships would not give me the time of day, if i was not going to purchase a car on their lot. They didn't want the hassel of looking at other dealerships. I will be purchasing all of my cars from Diehl Toyota of Hermitage going forward. More

by Joseph D Verified Customer Verified Customer

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It was a great experience, buying two cars. TOYOTA’s from DIEHL TOYOTA. Ryan and Rich were great to deal with. TOYOTA’s from DIEHL TOYOTA. Ryan and Rich were great to deal with. More

by treese5299 Verified Customer Verified Customer

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Diehl has always been amazing! I have had nothing but positive things since buying my car! Thank You! I have had nothing but positive things since buying my car! Thank You! More

by Theresapartridge Verified Customer Verified Customer

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We drove over 400 miles each way to buy a car from this dealership because they had the exact car that I wanted, in stock. Their customer service was superb. It was a real pleasure doing business with th dealership because they had the exact car that I wanted, in stock. Their customer service was superb. It was a real pleasure doing business with them. More

by CBEEBE Verified Customer Verified Customer

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Excellent customer service and fast service I expected to be there a lot longer then 1 hour but they were fast be there a lot longer then 1 hour but they were fast More

by mhaas291 Verified Customer Verified Customer

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They were honest and thorough. Our sales agent Chris and sales manager Rick were just outstanding. Our sales agent Chris and sales manager Rick were just outstanding. More

by pdennis44 Verified Customer Verified Customer

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