Rick Laffoon
Rick Laffoon at Molle Toyota

Rick Laffoon

Service Consultant

Molle Toyota

601 West 103rd Street
Kansas City, MO 64114

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rated
137 Reviews

30 PLUS YEARS IN THE AUTOMOTIVE FIELD WHAT START AS A HOBBY I HAVE TURN INTO A GREAT CAREER AND HAVE ENJOY IT

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rated

137 Reviews

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Industry Experience

43 yrs, 5 mos

Languages Spoken

English English

137 Reviews of Rick Laffoon

March 25, 2021

Dealership Rating
Employee Rating

Efficient and courteous service for maintenance. Sales with Sam courteous and obliging with my requests for the evaluation of what my 2015 Avalon is worth and information regarding possible purchase of a More

by KSHEPHERD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam

Mar 25, 2021

Molle Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

March 24, 2021

Dealership Rating
Employee Rating

Very pleased with service and customer service. Very personable, friendly and work was done in a timely manner. Pleasant experience and price was normal pricing. More

by CHOFFMAN339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 24, 2021

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

March 16, 2021

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Employee Rating

Found a great deal and great service with Molle Toyota. I wish I lived on this side of town, I would be there more often! More

by sugarspicy4you
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Pelzer , Leslie Branyon

Mar 16, 2021

Molle Toyota responded

Thank you for being our customer, we appreciate your wonderful review! We are thrilled that you had a great experience!

February 21, 2021

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Employee Rating

Molle is where I bought my RAV4 and have always brought back to have it serviced. More then likely I will purchase my next Toyota here as well. More

by DLDC60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2021

Molle Toyota responded

Thank you for your five star review! We appreciate you sharing your feedback with us and have a wonderful day.

February 21, 2021

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Employee Rating

You were on time and took a reasonable amount of time to service the car. I am NOT pleased with your NOT washing the cars after service. Olathe does it, so I'd love to know why you don't. It would be the More

by JGRATCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2021

Molle Toyota responded

Thank you for your review! We stopped washing vehicles 3 years ago due to focusing more on the timing of our service appointments. Our goal is to help each of our customers in a timely manner, while still being able to perform quality work. By reaching this goal, we also needed the extra room to fit more vehicles in our service shop to be worked on. I apologize and hope you continue to visit Molle Toyota.

February 18, 2021

Dealership Rating
Employee Rating

Rick was pleasantly professional. The work requested was done promptly. Although I knew my tires were significantly worn, I didn’t bring my Camry in for that. Nonetheless, Rick brought their condition to More

by MISTERDJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 19, 2021

Molle Toyota responded

Thank you so much for sharing your experience. We really appreciate the great feedback! We hope to see you back soon. Have a wonderful day!

February 13, 2021

Dealership Rating
Employee Rating

We had a very good experience with our car service. We arrived early for our appointment and Rick Laffoon got us in early and out very quickly. More

by DAB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ismael Sabeha

Feb 15, 2021

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review and we look forward to seeing you again soon

February 06, 2021

Dealership Rating
Employee Rating

Friendly, professional, very knowledgeable and will go out of their way to answer every question(s) you may have. Entrance and exits are well marked. Facility is clean and neat. More

by DAVIDPETERSON0700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Hennecke

Feb 08, 2021

Molle Toyota responded

Thank you so much for your review! We value your business and appreciate you!

January 15, 2021

Dealership Rating
Employee Rating

The drop off was easy and prompt. The rep was polite and curtious. The waiting area was clean and I noticed that the spacing for the customers was appropriate. The wait time for getting my car back was good More

by THEDREHLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2021

Molle Toyota responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us.

January 12, 2021

Dealership Rating
Employee Rating

Every time I visit Molle I found good hospitality, good help and good service. I like Molle but I would like to get good discount next visit, Toyota is the best. Thanks everybody! Iqbal. More

by ESQBL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gene White, Jason Murray

Jan 13, 2021

Molle Toyota responded

Thank you for taking the time to share this positive feedback! Have a wonderful day!

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