Rick Koewacich | Page 7

I leased a Silverado after literally several hours of back and forth negotiating. I was firm on monthly payment and I needed 12000 miles a year to drive. The salesman "found" a Silverado that he said t back and forth negotiating. I was firm on monthly payment and I needed 12000 miles a year to drive. The salesman "found" a Silverado that he said the Service Manager had been driving for a couple of months and had 2662 miles on it. If I didn't have a problem not getting an undriven vehicle, we would be able to meet my needs. Sounded great, so I spent the next hour with the "finance guy" signing many papers and fielding protection offer pitches. One early paper to be signed was titled "Spitzer Autoworld Lordstown, LLC Retail Lease Agreement". Finance guy points out our agreement figures and shows me a line under "Major Terms Of This Agreement Are As Follows:". Line 1. Number of months this closed end lease is for: 24 Line 2. Number of miles you may drive per year: 12000 Line 3. Total number of miles allowed over the entire lease without additional charge: 24000. Paper after paper get whipped in front of you. Long papers with many many lines of numbers and information. Who is going to read it all after several hours of being there? They were actually closed while we're doing this. Fast forward 2 years to the end of my lease. I turn in the truck with 25924 miles on the odometer and I'm charged $481 for over mileage. The truck had 2662 miles on it when I leased it, so I should be good up to 26662 miles on the odometer at turn since I get 24000 over the life of the lease. Nope. The GM Financial paper that I signed said up to 10669 miles a year. I talk to General Manager Barry Gonis, who appears to feel bad and care, and offers to pay half, but first wants to try to buy back the truck before it goes to auction so that the miles are removed from my lease turn in. I spend the next 4 weeks being avoided by Barry, who keeps stinging me along as if he's going to help me, and eventually he stops responding and I pay GM Financial before it is sent to collection. My "Retail Lease Agreement" with Spitzer means nothing and it's just for show before they slam you with a mountain of reading material that they know you won't read and will sign to get out of there. My fault for not reading everything, but I trusted the mileage after I had already signed the Retail Lease Agreement that stated the mileage. More

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Pull ahead car lease Friendly staff, courteous, answered all my questions. Able to show me what vehicles were available in my price point and worked with me on that Friendly staff, courteous, answered all my questions. Able to show me what vehicles were available in my price point and worked with me on that More

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Wonderful experience! Definitely a five star dealership!! Rick did a great job along with the general manager helping us find our new truck. There were so many trucks to c Definitely a five star dealership!! Rick did a great job along with the general manager helping us find our new truck. There were so many trucks to choose from but with Rick’s experience and detailed expertise, it put our minds at ease. More

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Most pleasant with no pressure. This is one of the best dealerships I have ever done business with and there have been many. Rick Koewacich was very helpful and knowledgeable about t This is one of the best dealerships I have ever done business with and there have been many. Rick Koewacich was very helpful and knowledgeable about the vehicles he has in his inventory . More

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Great place to buy a car !!! Everyone was great from sales to finance. Could not have asked for more. Thank You. You made purchasing a truck a very enjoyable experience. Thanks ag Everyone was great from sales to finance. Could not have asked for more. Thank You. You made purchasing a truck a very enjoyable experience. Thanks again. Will not hesitate to pass the word to family and friends to shop here. More

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Very good experience with nice salesmen I have given this review because I believe the dealership has a very good operation. Clean, organized, with very kind salesmen who know what they are I have given this review because I believe the dealership has a very good operation. Clean, organized, with very kind salesmen who know what they are doing. More

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Customer aatifaction The staff at Spitzer are very professional and at the same time make a customer feel welcome. I just bought my second car and will come when time com The staff at Spitzer are very professional and at the same time make a customer feel welcome. I just bought my second car and will come when time comes I need another one I’ll be back More

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Spritzer 4/16/2018 The Salesman was very helpful and knowledgeable about the Equinox that we are leasing. The salesman was very polite and did not pressure us into makin The Salesman was very helpful and knowledgeable about the Equinox that we are leasing. The salesman was very polite and did not pressure us into making a decision. He did find the exact vehicle we wanted and with all the options we wanted. The weather was very cold but the salesman was a trooper. The financial department was very clear with all finances on the contract. I was really surprised on how quickly the paperwork was done. More

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great experience we love the vehicle, the staff was wonderful, very friendly. the detailing could have been better. there is still some dog hair on the seats, but over we love the vehicle, the staff was wonderful, very friendly. the detailing could have been better. there is still some dog hair on the seats, but overall a great experience! More

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Outstanding A salesperson came up to me and my father as soon as we pulled into the lot ready to help us right away. They were also patient with all the paperwork A salesperson came up to me and my father as soon as we pulled into the lot ready to help us right away. They were also patient with all the paperwork and finding a car that’s right for you and so much more. Ever need a new car I would highly recommend coming here! More

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