Rick Koeller

Rick Koehler is a no show salesman that is full of himself. Setup a appointment drive a hour to meet up to buy a truck. He leaves as I'm walking in. Comes back leaves again. Waited over 15 minut himself. Setup a appointment drive a hour to meet up to buy a truck. He leaves as I'm walking in. Comes back leaves again. Waited over 15 minutes for someone to help us. I was more knowledgeable of the vehicle I wanted to purchase. They laughed at what my trade was worth said where did I get that price. It was from their kelly blue book on their website. Then they list my trade for over 5000 more then they gave me. More

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BUYER BEWARE!!!Sells lemons. Transmission started to go BUYER BEWARE!!! Sells lemons. Transmission started to go out on a 2016 truck within LITERALLY a few weeks after buying it. Took it back to Klein whi BUYER BEWARE!!! Sells lemons. Transmission started to go out on a 2016 truck within LITERALLY a few weeks after buying it. Took it back to Klein while still within our 6 month warranty, they said it was only a "howl" from the tires. We're not mechanics, and we felt we could trust they knew what they were talking about. A few months pass, noise is still "howling" take it back in, now after the 6 month warranty..... and voilà! We need a new transmission. Funny how that same noise didn't mean a new transmission 2 months ago????? And if you're still reading this, and wondering if they would work with us on the price of replacement, they won't. They wouldn't even return our phone calls. After 2 days of calling them, hoping they would work with us they basically said, sorry not our problem. More

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FRICKEN AWESOME! Klein made a dream into a reality. I didn't think I could ever get into a BAD ASS 2017 GMC CREW CAB for a good price , but Klein made it happen! Thank Klein made a dream into a reality. I didn't think I could ever get into a BAD ASS 2017 GMC CREW CAB for a good price , but Klein made it happen! Thank you Rick, Ron, and Randal for making what I thought was impossible, possible. Thank you KLEIN! More

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THEY SELL USED LEMON CAR On June 27,2019,My boyfriend and I bought a 2015 Chrysler 200. We told Josh we needed a car better on gas and needs to be dependable because we are On June 27,2019,My boyfriend and I bought a 2015 Chrysler 200. We told Josh we needed a car better on gas and needs to be dependable because we are disabled and have tons of medical problems. Only owning the car for 2days, It was saying the back up lights are out but they weren't, the digital speedometer quit working, the screen for the radio, navigation, and backup went blank. We talked to Josh and he said to take it to their service department and gave us a loaner that had dealer plates on it. We had the loaner vehicle for a little over 2weeks. Not even a week later, It was saying the back up lights are out again which they weren't. We took it back to the service department,told Abby that it seems to act up every time we use the navigation. She told us to quit using it and use our cellphone. Than she said the license plate bulbs might be out which they were that could cause the back up lights to say they are out. She told us that she will have their mechanic change the bulbs for us than 15mn later, Abby told us that it takes special bulbs and wiring harness and they had to order it. She told us to keep driving the car. The digital speedometer blacked out again. We took it back to the service department again. Told Abby what happened. She said the mechanic will take a look at it and license plate bulbs and harness is in so the mechanic will change it to. That night Abby called and said our car was ready and there's no codes are showing up plus Josh took it for a drive & couldn't repeat the problems,and Abby told us to keep driving it and keep bringing it in when it acts up. We told Josh this car isn't dependable. We need some thing that is. We were suppose to keep driving the car until they can find a different car. We were at a stop light and was going onto on ramp up a hill & the RPM went to 6000 and the car wasn't shifting. We told Josh, he told us that was normal. Keep driving it. 7rpm is @ the redline. Friday, July 26 9:30amJosh wanted to put us in Dodge Dart that isn't comparable as what we have now, Supposedly Aaron was out this morning but he will get in touch with is this afternoon to crunch the numbers We said no after wards and said we want them to buy it back. 3:30 there was no call back from Aaron so we decided to go to the Chevy dealer ship Where Aaron was. Aaron told us he knew only bits & pieces what's going on &Rick is supposed to be handling it and Josh isn't in the today but we seen him and talked to him that day. We were suppose to go home and wait for Rick's call. We went home and started looking at the car. If Josh used the Navigation system like he said he did it would show on recent places but there was nothing. My Boyfriend James use to be a mechanic and decided to at the license plate bulbs and harness. The bulbs you can anywhere and the wiring harness wasn't changed because they were stamped from 2015 still. We went back @4:59pm that and asked to talk to Rick. He acted like he didn't have a clue what was going on but Aaron said he was the that was suppose to help us. So we told him what was going on and what we found. He said they quit making those parts and they're used parts. They didn't quit making parts and the other thing Aaron told us they use new parts in there service department that's why be bought the extended warranty from them. THIS IS LEMON CAR & All We get is the run around from Everyone that we have dealt with at Klein's More

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2017 Chevy Impala Very friendly salesmen as well as atmosphere. Good with information and opportunity. Highly recommend for anyone of any age looking for a reliable, wo Very friendly salesmen as well as atmosphere. Good with information and opportunity. Highly recommend for anyone of any age looking for a reliable, worthwhile vehicle. More

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Review Klein has amazing customer service! They take the time to hear out their customers and assist them in getting exactly what they need. Would recommend Klein has amazing customer service! They take the time to hear out their customers and assist them in getting exactly what they need. Would recommend shopping or services here!! More

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Absolutely Fantastic! Great to be back doing business at our hometown Klein Dealership, who through the many years, has been one of Clintonville's largest supporters in m Great to be back doing business at our hometown Klein Dealership, who through the many years, has been one of Clintonville's largest supporters in many ways including being one of Clintonville's largest tax payers (investors) to our City and County.....and also doing business with the sales staff, namely Ron Krueger who actually claims he struck me out during a bitter Marion Meister---Clintonville A's clash many many years ago???????? Good thing at my age I don't remember that. More

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Wonderful! Wonderful experience. Staff was exceptional! Easiest car buying experience I have had in years. Beautiful car, great price and friendly staff. I would Wonderful experience. Staff was exceptional! Easiest car buying experience I have had in years. Beautiful car, great price and friendly staff. I would recommend them to anyone! More

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2018 Jeep Grand Cherokee Our Jeep Grand Cherokee is the 8th vehicle that we have purchased from Klein's. Matt went over everything with us about the Jeep. Excellent sales staf Our Jeep Grand Cherokee is the 8th vehicle that we have purchased from Klein's. Matt went over everything with us about the Jeep. Excellent sales staff and customer service dept. More

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Patience/successful HATS OFF TO RON & RICK. We been in search of trying to help our daughter find a vehicle. Ron and Rick were very patient knowledgeable fun and willi HATS OFF TO RON & RICK. We been in search of trying to help our daughter find a vehicle. Ron and Rick were very patient knowledgeable fun and willing to have many cars ready for us to test drive. They both went way over and above to meet the needs of us & our daughter. They had a nice wide selection to choose from. We just had a hard time making up our minds. So Patience is what Ron and Rick had and success for us because we did purchase a vehicle. Thanks guys you both made it a fun adventure but I am glad we only have one child. lol More

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