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Rick Kelstrom
Rick Kelstrom at Audi West Palm Beach

Rick Kelstrom

Service Advisor

Audi West Palm Beach

2101 Okechobee Boulevard
West Palm Beach, FL 33409

5.0
16 Reviews
5.0

16 Reviews

Write a Review

16 Reviews of Rick Kelstrom

January 15, 2025

Dealership Rating
Employee Rating

Was able to get service in an emergency. Battery was malfunctioning. Loaner arranged with enterprise. More

by beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2025

Audi West Palm Beach responded

We love getting reviews like these! Thank you for taking your time to let us know how we did!

November 04, 2024

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Employee Rating

We have dealt with this service center on numerous occasions. We have been more than satisfied with the service and especially with the Staff More

by Poppoo101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Childs

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Nov 19, 2024

Audi West Palm Beach responded

Thank you for sharing your experience with us. We're happy to hear it went well and truly appreciate your feedback!

October 12, 2024

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Employee Rating

Richard was very knowledgeable and helped us on all the services required and explained everything More

by Jdudz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

Audi West Palm Beach responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback!

September 21, 2024

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Employee Rating

Thank you for doing and exceptional service repairing the engine light . I really appreciate it Thanks. More

by dashou22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

Audi West Palm Beach responded

Thank you again for taking the time to let us know how we did. We look forward to your next visit! Take care!

July 17, 2024

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Employee Rating

All were very efficient and professional with scheduling, coordinating a loaner vehicle, communication regarding service and timely pickup. More

by DebraMFL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 17, 2024

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Employee Rating

My experiences have been positive. The dealer tries to resolve any issues and complaints in a timely manner. The service and shop teams do a good job. More

by Julyned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richardson Baptiste, Kevin Llano

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Feb 19, 2024

Audi West Palm Beach responded

Thank you so much for your positive comments about your recent visit with us here at Audi West Palm Beach! Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you for your Business.

January 29, 2024

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Employee Rating

Always great service. Richard is great. Quick and efficient. Flexible hours and with getting rental back More

by kayla_heckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2024

Audi West Palm Beach responded

Hi Kayla, thank you so much for your positive comments on your recent visit to Audi West Palm Beach! We appreciate your feedback and look forward to seeing you again.

December 04, 2023

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Employee Rating

Clean, welcoming facility, professional attitude and service. It's been pleasure working with Carlos Compo. Thank You! More

by Eugene S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Campo

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Dec 04, 2023

Audi West Palm Beach responded

We appreciate you taking the time to leave us this great rating. We're looking forward to your next visit with us here at Audi West Palm Beach!

August 04, 2023

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Employee Rating

Service director needs desperate help. Constantly staring outside of his office. Very uncomfortable. Felt like a zoo animal. Sickening. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Romeo, Jenn Rodriguez, Stephan Bonny, Lewis Pichardo, Ryan Fresquez, Brisnette Francisco, Ben Grossman, Alleyah Largaespada, Jessica Morales

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Aug 04, 2023

Audi West Palm Beach responded

Thank you for this feedback. We're regret to see that you didn't have the best experience at our dealership. Would you mind sending us a message to vip@audiwpb.com with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 06, 2023

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Employee Rating

Richard was great. efficient and got me in and out quickly ,car was clean and ready to go More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 12, 2023

Audi West Palm Beach responded

Susan, thank you for sharing about your experience with Richard here at Audi West Palm Beach. We appreciate your business and hope to see you again in the future!

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