Rick Jimenez

Customer service is excellent Harry is the always so accommodating Always smiling and helpful Work completed without long waits accommodating Always smiling and helpful Work completed without long waits More

by jan Verified Customer Verified Customer

Report | Print

Plaza is very professional except during price negotiations. Now we all know it is to get more money from the client but it is an old method and the reason so many customers won't come to a dealer negotiations. Now we all know it is to get more money from the client but it is an old method and the reason so many customers won't come to a dealership for a car. Need a new approach. Rick was very helpful and informative to deal with till the price negotiations. More

by ronfogarty916 Verified Customer Verified Customer

Report | Print

Very good, sales people were great, price and trade were fair. Service was very friendly and efficient fair. Service was very friendly and efficient More

by kjmatulia Verified Customer Verified Customer

Report | Print

The customer service lounge is lacking compared to other luxury dealers. If GM wants Cadillac to take care of their customers like Lexus they should visit a Lexus dealer to see how they do it. Too many thin luxury dealers. If GM wants Cadillac to take care of their customers like Lexus they should visit a Lexus dealer to see how they do it. Too many things to list here. As for my sales rep, Rick, he could not have been better. All the people I dealt with during my purchase top notch and very personable. You have great personnel but your facilities are lacking. More

by James.Hutchens Verified Customer Verified Customer

Report | Print

Provided me a reasonable trade in and. Acquired the exact car with appropriate color, trim, and options I wanted. Acquired the exact car with appropriate color, trim, and options I wanted. More

by al.caselli Verified Customer Verified Customer

Report | Print

Very helpful. My sales man Ivan came right out assisted us with the purchase of a 2022 charger R/T in and out made sure car was clean and fueled. I give the 5 out My sales man Ivan came right out assisted us with the purchase of a 2022 charger R/T in and out made sure car was clean and fueled. I give the 5 out of 5. Very fast and knowledgeable. Answered all my questions. Thank you so much More

by jaguirreiii Verified Customer Verified Customer

Report | Print

Everything promised was great. Service staff were excellent and and service wait area was comfortable. Service staff were excellent and and service wait area was comfortable. More

by TREMPERPG Verified Customer Verified Customer

Report | Print

You have a very good service dept. working with Harry K is always a pleasure. In sales Rick does an equally fine job. Joe and Lena Kane , Summerfield. Fl working with Harry K is always a pleasure. In sales Rick does an equally fine job. Joe and Lena Kane , Summerfield. Fl More

by jkanesr35 Verified Customer Verified Customer

Report | Print

Rick is great! Everyone else was friendly and had a smile The car wash so so. Everyone else was friendly and had a smile The car wash so so. More

by mkdalrymple49 Verified Customer Verified Customer

Report | Print

Always friendly, I’ve been a customer for many years, they get you in and out with no issues.. they get you in and out with no issues.. More

by GBARNES50.GB Verified Customer Verified Customer

Report | Print