Rick Jamieson | Page 23

Great job as usual, staff treated me great and kept me informed of the progress informed of the progress More

by INJUNJOE911 Verified Customer Verified Customer

Report | Print

I had a 730 appointment and they did not look at it till 130ish after I called looking for info. By then they could not fix it that day and get it back . What good is an appointment ??? till 130ish after I called looking for info. By then they could not fix it that day and get it back . What good is an appointment ??? More

by plmayberry Verified Customer Verified Customer

Report | Print

they went over and above to repair our Lincoln in a timely matter. We much appreciate their work ethics... timely matter. We much appreciate their work ethics... More

by blbws Verified Customer Verified Customer

Report | Print

Pleasant staff and incredible service. Personnel always on point with any questions or concerns. The staff is so easy to talk to, and always say"Have a nice day!" Personnel always on point with any questions or concerns. The staff is so easy to talk to, and always say"Have a nice day!" More

by ACOP40NO6 Verified Customer Verified Customer

Report | Print

Service department is great, they took me in and serviced my truck while I waited. The service manager was in communication giving me updates as they preformed the service and recall items. The staff is gre my truck while I waited. The service manager was in communication giving me updates as they preformed the service and recall items. The staff is great! More

by CHET6 Verified Customer Verified Customer

Report | Print

I was having an overheat issue with my '13 Ford Escape. Brought for service and ended up changing a few hoses. A few hours after it left the shop I went into limp mode because the car started to overhea Brought for service and ended up changing a few hoses. A few hours after it left the shop I went into limp mode because the car started to overheat. Take it back in and was informed that the other hoses where the culprit. Traveled across the state and on the way home the car started to overheat and car went into limp mode. Of course I called Rick and to be fair to Rick he offered to reimburse for towing. Once again it ended back in the shop, they found the cooling fan to be bad which they ended up picking up the cost, which I appreciated, but that's Troubleshooting 101. In the end I ended up paying for new hoses and labor to change them. After receiving the vehicle back again and was parked in my driveway. I notice the engine cover was hanging down. I called Rick and informed him that the techs forgot to secure engine cover. He stated his tech wouldn't have never down this and that attaching hardware is "cheap" and falls out all the time. I agree with that, but falling out from the service center to my driveway, that's because they weren't secured or they were left out. Come to find out that my Car had an ESP warranty that expired last year. Unfortunately for me I didn't realize this as the warranty carried over from the previous owner and only found out about it when I added the car to my Ford App a few weeks back. I would of thought that they would of have this information and the hoses would have been covered. I was always told to stay away from Colonial Ford when I moved into the area. After living in the area for 10 years. I did end up purchasing a '15 Fusion from them and having that car serviced here everything was smooth, but it all fell apart when I took the '13 Escape. I have purchased 3 other Fords elsewhere because of this last incident. I will use the service center again for warranty and take it from there . More

Report | Print

Worst service department and service ever. I would never take or reccomend anyone else to take their vehicle here for any reason... one star is too many take or reccomend anyone else to take their vehicle here for any reason... one star is too many More

Report | Print

All of the folks were very helpful at Colonial Ford. George my salesperson was very helpful in pointing out the ins and outs of what’s needed for towing. And the most important thing It was a strait fo George my salesperson was very helpful in pointing out the ins and outs of what’s needed for towing. And the most important thing It was a strait forward transaction with no surprises. Would buy from again. More

Report | Print

Went in for a simply service.While on the lift punched a hole in my roof.3 weeks later and no outreach or effort to repair something that was totally their fault.When I call the assistant service manag a hole in my roof.3 weeks later and no outreach or effort to repair something that was totally their fault.When I call the assistant service manager I get his voice mail but guess what his voice mail is full.No doubt the worst experience I have had with any dealership. Still waiting for a response. More

Report | Print

After buying 3 $80,000 trucks from this company I have had multiple bad experiences involving their service department. 1.went in for an inspection sticker they tried telling me I needed all new brake r had multiple bad experiences involving their service department. 1.went in for an inspection sticker they tried telling me I needed all new brake rotors and brake pads just to find out all my brake rotors were in almost new condition. 2.went in for an illusive vibration. After fixing the wrong part they left me with an astronomical bill of $1200 for a bearing and 8 hours labor when they only worked on the truck for 2 hours. 3.went in for an alignment and was verbally attacked by an employee over something that he misunderstood 4.went back in for an alignment and they tried selling me front end work my truck didn't need. This is verified by my own knowledge,a vehicle inspector, and a 3rd party mechanic that i immediately took the truck to after. They tried to pass this off on the employee and lied right to my face regarding what it really needed. This company does what you see on those Inside Edition stories you see on TV. They ripp off unsuspecting customers More

Report | Print