Dealership Experience
4 yrs, 5 mos
Industry Experience
31 yrs, 6 mos
11 Reviews
Write a Review11 Reviews of Rick Hines
August 01, 2024
I bought a brand new car paid in full and it broke down less than a month later. It has been at dealership ship now for over a month and noone has helped to resolve the issue. Mary has not helped and as a less than a month later. It has been at dealership ship now for over a month and noone has helped to resolve the issue. Mary has not helped and as a matter of fact would not call me back after multiple messages. I had to drive down there if I wanted any kind of update on my car. Keith the head guy at service department has not been helpful other than telling me it's not their fault it's GMs fault. The general manager Ron when I asked for a refund or a new car told me that was not happening that they are replacing the transmission and it will be good as new. I did not pay for a brand new car with faulty transmission. Buyer beware this place is worth negative stars! More
Other Employees Tagged: Ron Smith, Mary Yeatts, Denise Keaton , Esaa Muhammad, Keith Walsh
March 11, 2024
We have bought several vehicles from Casey and we have loved them all! Everyone is friendly and helpful. loved them all! Everyone is friendly and helpful. More
Other Employees Tagged: Damon Barron , Esaa Muhammad
July 26, 2022
On 7/14/22, I closed a Deal on a 2022 Chevy 4 dr Custom truck. Once again it was a "Great! Day at Casey's Chevrolet". I bought my first "Brand New" vehicle. That I said, I would never buy. But they mad truck. Once again it was a "Great! Day at Casey's Chevrolet". I bought my first "Brand New" vehicle. That I said, I would never buy. But they made me such a "Good Deal", I just couldn't pass it up. As "Always", they were So Polite, Professional & Courteous. My daughter, just bought her a new vehicle here also. The 'Casey Team' made it happen for her also. I want to Thank First & For most - Mr. Malcolm Rooks & Mr. Travis Battles, for the "Outstanding" job, working with me & giving me such a Great! Deal on my trucks. I also want to Thank, Mr. Rick Hines & my "Outstanding Salesman" Mr. Willie Goodman, for making this a "OUTSTANDING" experience. They went 'All Out / Above & Beyond" a Good Job! I also want to Thank the 'Entire Sales Team'- (New & Used) for All their dedication & professionalism. I rate & recommend "Casey Chevrolet" Sales as a AAA+Dealer. "Home of the Good Deals", As I "Always" say, "It's a Great! Day @ Casey Chevrolet" Thank You, John McElrath - 'Mac' 'Happy Camper' More
Other Employees Tagged: Travis Battles, Malcolm Rooks, Willie (JR) Goodman, Sean Glass , William Rodgers III
July 24, 2022
Rick and Willie were awesome to work with and were on spot of every detail they had given before we got there. spot of every detail they had given before we got there. More
Other Employees Tagged: Willie (JR) Goodman
July 22, 2022
Went there to get help with selling my vehicles and trying to get into a affordable car. Both Travis and Esaa was a tremendous help in this endeavor. They both went way beyond what I was hoping for. Th trying to get into a affordable car. Both Travis and Esaa was a tremendous help in this endeavor. They both went way beyond what I was hoping for. They both helped me in getting the right price and made sure I was happy. I cannot Thank them enough for all the help and time they provided during the process and even after. I Highly recommend them both to help you get into the car of your dreams. Thank you to all at Casey Chevrolet! More
Other Employees Tagged: Travis Battles, Adam Rodriguez Colon , Esaa Muhammad
March 18, 2021
Had an excellent experience purchasing my new truck at Casey. Rick Hines and Rob Jones were very helpful and knowledgeable. The process went super smooth. I would highly recommend Casey Chevrolet. Casey. Rick Hines and Rob Jones were very helpful and knowledgeable. The process went super smooth. I would highly recommend Casey Chevrolet. More
Other Employees Tagged: Robert Jones
March 15, 2021
Thank You! Jamie. You really did all the best you could to help us. With the happy vibe, Explaining everything with honest and specific explanation. Appreciate also the help of your partner Rick Hines. Exc to help us. With the happy vibe, Explaining everything with honest and specific explanation. Appreciate also the help of your partner Rick Hines. Exceptional customer service. More
Other Employees Tagged: Jamie Reeves
March 01, 2021
Jamie Reeves and Rick Hines were really great and helpful. Excellent service! Give them a Chevrolet excellence award for their professional work and service at Casey. helpful. Excellent service! Give them a Chevrolet excellence award for their professional work and service at Casey. More
Other Employees Tagged: Jamie Reeves
February 27, 2021
Wonderful service I really feel like you went above and beyond. Thank you for all your help you truly help make this a memorable experience!! beyond. Thank you for all your help you truly help make this a memorable experience!! More
Other Employees Tagged: Jamie Reeves
February 13, 2021
This is by far the best car dealer I have ever delt with. She made my experience the best!! She made me feel very comfortable and made me feel no anxiety at all. I highly recommend her!! She made my experience the best!! She made me feel very comfortable and made me feel no anxiety at all. I highly recommend her!! More
Other Employees Tagged: Jamie Reeves