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Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento
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Rick Fuentes

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.8
153 Reviews
4.8

153 Reviews

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153 Reviews of Rick Fuentes

December 21, 2024

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Employee Rating

The waiting area is clean and convenient. My advisor, Rick, was very clear and helpful. More

by Michael
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Recommend Dealer
Yes
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November 27, 2024

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I like coming to this dealership. I’m always warmly welcomed and feel appreciated. And the lounge area is very comfortable and furnished with drinks and snacks. More

by susan.spink
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Recommend Dealer
Yes
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Nov 27, 2024

Niello Volvo Cars Sacramento responded

Thanks, Susan, for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 26, 2024

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Dropped off my car for service, the staff was friendly and attentive. Great service, quick and easy, thanks Niello team! More

by LMCDONALD3
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Upton

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Nov 26, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 18, 2024

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Great fast service. Customer service was very responsive and gave me timely updates. I would highly recommend More

by MikeW
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Recommend Dealer
Yes
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Nov 19, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review, Mike! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 10, 2024

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The service was completed when promised, no additional work was required.Neillo Provided me with a loaner car at no cost. Another excellent experience. More

by REG.YOUNG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Dortch

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Nov 11, 2024

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 06, 2024

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Rick, my service provider is awesome. Efficient, helpful, and honest. Love the report I get with photos, etc. Love that he my car washed each time too. More

by kathrynhennessy
Recommend Dealer
Yes
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Nov 07, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your excellent experience with Rick here at Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon, Kathryn. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 02, 2024

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Employee Rating

Efficient, thorough and communicative, easy to schedule & positive experience while waiting. Rick makes interactions feel personal, recalling previous interactions. More

by Smithe
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 02, 2024

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Rick was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 02, 2024

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Great job and great work by the amazing team at this dealership. They were able to help with our car repairs and we were very pleased with their work. More

by JZUNIGA1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Dortch, Matthew Jeffery

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Nov 02, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 27, 2024

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Employee Rating

Fantastic service. Rick is the best, always happy to help. Rides are much appreciated. My car works better than ever after every visit. More

by AINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Rick here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 23, 2024

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Employee Rating

My compliments to our Service Advisor, Rick Fuentes, who provided us with the best satisfying services during our last visit. I always trust Rick with his advices and left the service department with peace More

by erlinda.winter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

Niello Volvo Cars Sacramento responded

Thank you, Erlinda, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rick and our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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