Rick Emhoff

Don’t waste your time coming to this dealership shop, they will waste 2 months or more of your time while your vehicle sits in the lot untouched. I took my vehicle in February and they said they only r they will waste 2 months or more of your time while your vehicle sits in the lot untouched. I took my vehicle in February and they said they only ran diagnostics on the 1st and 15th of the month which I’ve never heard of and so I had to wait until the 1st. The 1st came around and they didn’t call me. I tried calling and The service adviser would ignore my calls and just txt me one word answers. I had to go in person to get answers and my vehicle was in the same spot the tow truck dropped it off at. They said they were waiting on parts and weeks passed again and no communication from them at all. Finally they said they had parts and would start on repairs at the end of the week. I gave them another chance and again nothing was done my vehicle was still in the same parking space. At this point March had gone by and it was now April. I got tired of waiting and I had my truck towed to another dealership that took my truck in and got it up and running within 4 days. Absolutely don’t even think about going here the customer service is horrible and they don’t really seem to care to get your vehicle back to you at all. If I could give zero stars rating I would. Please don’t waste your time, they will only give you the run around and never actually get anything done. More

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I agree with the other reviews. This dealership will damaged your car. I brought my brand new 2023 explorer in for some fun upgrades. I wanted the windows tinted and the ford emblem This dealership will damaged your car. I brought my brand new 2023 explorer in for some fun upgrades. I wanted the windows tinted and the ford emblems replaced front and back. We got the car back and they damaged the wheel wells broke the plastic on both sides. When we took it back in my biggest fear was that they would damage my car again and they did! They dented the body of the car and because they could not install the front bumper correctly it ended up in a body shop and the car was only a month old. They did not call me or my husband to let us know that the bumper had to be pulled off to install the emblem - and found out after we spoke to the GM Chris they did not know that either. In effort to express our unhappiness and the damage to my brand new car I realized that the reason the experience was so terrible was coming from the top down. Chris basically told me to take my log time business elsewhere and that was my only option, and that is was just a car, what would happen if I drove off the lot and it got wrecked ? I was completely disgusted. This is my third purchase from this dealership and my family’s 7th Ford. After leaving his office with our issues unresolved. They didn’t put all the pieces back together so the car rattles now. I can’t tell you how heart breaking it is to have a brand new car damaged multiple times by these idiots. The maintenance manager Rick has the same bad attitude and poor customer service approach. They thought a $100 refund for the emblem they installed that dented my car and a detail ( on a new car ) was a peace offering. Honestly it just made me more upset. I didn’t need money or the car cleaned I wanted my car delivered in the same condition I gave it to them NEW. I will be taking my long term business elsewhere Ralph Schomp doesn’t care and I can spend my hard earned money at any dealership as encouraged by Chris. Now the brand new explorer I hoped to love and drive for a long time makes me feel like I need to trade it in because there is no telling the extent of the damage to the parts I can’t see. I had to leave a review here because magically I didn’t not get the standard leave a review for your service through them. Strange when you normally get them after each service. I would think twice before buying at Ralph Schomp or bringing your car in for service. More

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